How to report and manage your payment

To keep getting JobSeeker Payment you need to report you and your partner's income every 2 weeks. You also need to keep meeting your mutual obligation requirements.

To keep getting your payment you’ll need to:

If you’re having trouble meeting your mutual obligation requirements, you need to talk to someone about it. Who this is depends on if you have an employment services provider or if you’re registered with Workforce Australia Online.

Getting help if you have an employment services provider

If you have an employment services provider, you should speak with them first. Otherwise, call the National Customer Service Line on the Workforce Australia website.

Getting help if you’re referred to Workforce Australia Online

If you’re referred to Workforce Australia Online, call the Digital Services Contact Centre on the Workforce Australia website.

Reporting your income

If your claim is successful, you’ll need to report your and your partner’s income to get your first payment, even if it’s $0.

Every 2 weeks you must report employment income you and your partner were paid in the last 14 days.

You’ll need to report your income even if it’s $0. If you don’t report every 2 weeks, your payment will stop. We’ll tell you which dates you must report on and when your income reporting will start. If you report late, your payment will be late.

You can report your income:

Read about how to report the right amount.

You’ll need to call us on Centrelink employment services line if any of these apply:

  • you can’t update your employment income online
  • you’re not sure how to report your back pay.

Keep meeting your mutual obligation requirements

When you get JobSeeker Payment you need to meet your mutual obligation requirements. These requirements include activities such as job searches, training and work experience. Doing these things may help you get back into work sooner.

Read about mutual obligation requirements.

Page last updated: 10 January 2023.