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To keep your payment you’ll need to:
- report your income for the past 14 days every 2 weeks even if it’s $0
- meet your mutual obligation requirements by agreeing to do the activities in your Job Plan
- tell us about any changes to your circumstances
- tell us if you’re going overseas.
If you’re having trouble meeting your mutual obligation requirements, you need to talk to someone about it.
Job seekers with an employment services provider
If you have an employment services provider, you should speak with them first. Otherwise, you can call the Department of Education, Skills and Employment’s National Customer Service Line on 1800 805 260.
Job seekers in online employment services
If you’re in online employment services, call the Department of Education, Skills and Employment’s Digital Services Contact Centre on 1800 314 677.
Reporting your income
If your claim is successful, you’ll need to report your income to get your first payment.
Every 2 weeks you need to tell us what you and your partner earned in the last 14 days.
You’ll need to report your income even if it’s $0. If you don’t report every 2 weeks your payment will stop. We’ll tell you which dates you must report on and when your income reporting will start. If you report late, your payment will be late.
You can report your income:
- through your Centrelink online account through myGov
- using the Express Plus Centrelink mobile app
- by calling 133 276 (13 EARN)
Read about how to report the right amount.
You’ll need to call us on your regular payment line if any of these apply:
- you can’t update your employment income online
- you’re not sure how to report your back pay.
Keep meeting your mutual obligation requirements
When you get JobSeeker Payment you need to agree to do the tasks and activities in your Job Plan. Doing these things may help you get back into work sooner.
Read about mutual obligation requirements.
If we approve your claim, there are things you need to do to get your JobSeeker Payment.
How much you or your partner get paid affects your payment. We need to know what you both get paid so we can pay you the right amount.
If you’re a member of a couple, it can affect what payments you can get and your payment rate.
You need to tell us if your circumstances change when you get JobSeeker Payment.
You may be able to cancel your own payment online. This means you don’t need to visit a service centre or call us. Cancelling your payment is fast and easy and helps you avoid a debt.
If you need help finding a job, we'll assess the impact of your disability, illness, injury or other barriers to work.