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To keep getting your payment you’ll need to:
- report your income for the past 14 days every 2 weeks even if it’s $0
- meet your mutual obligation requirements
- tell us about any changes to your circumstances
- tell us if you’re going overseas.
If you’re having trouble meeting your mutual obligation requirements, you need to talk to someone about it. Who this is depends on if you have an employment services provider or if you’re registered with Workforce Australia Online.
Getting help if you have an employment services provider
If you have an employment services provider, you should speak with them first. Otherwise, call the National Customer Service Line on the Workforce Australia website.
Getting help if you’re referred to Workforce Australia Online
If you’re referred to Workforce Australia Online, call the Digital Services Contact Centre on the Workforce Australia website.
Reporting your income
The way you report your income depends on if you have an employer or if you’re self-employed.
If you have an employer
If your claim is successful, you’ll need to report your and your partner’s employment income to get your first payment, even if it’s $0.
Every 2 weeks you must report employment income you and your partner were paid in the last 14 days.
You’ll need to report your income even if it’s $0. If you don’t report every 2 weeks, your payment will stop. We’ll tell you which dates you must report on and when your income reporting will start. If you report late, your payment will be late.
If your Centrelink online account is linked to myGov, sign in now to report your income.
You can also report your income by:
- using the Express Plus Centrelink mobile app
- calling 133 276 (13 EARN).
Read about how to report the right amount.
You’ll need to call us on Centrelink employment services line if any of these apply:
- you can’t update your employment income online
- you’re not sure how to report your back pay.
If you’re self-employed
Read about how to report your income from self-employment.
Keep meeting your mutual obligation requirements
When you get JobSeeker Payment you need to meet your mutual obligation requirements. These requirements include activities such as job searches, training and work experience. Doing these things may help you get back into work sooner.
Read about mutual obligation requirements.
If we approve your claim, there are things you need to do to get your JobSeeker Payment.
How much you or your partner get paid affects your payment. We need to know what you both get paid so we can pay you the right amount.
You may get part of your income support payment or Family Tax Benefit (Part A) early. This is an advance payment. You pay it back later out of your payments from us.
Some people can get income support payments paid each week instead of each fortnight.
If you need help finding a job, we'll assess the impact of your disability, illness, injury or other barriers to work.
You may be able to cancel your own payment online. This means you don’t need to visit a service centre or call us.