Find us at one of our service centres. We can help with payment and service information for Centrelink, Medicare and Child Support.
If you’re affected by restrictions or in self isolation, you can do most of your Centrelink, Medicare and Child Support business with us online or by phone self service.
If you’re unable to use online services, you can also phone us on your main payment line for help.
We’re experiencing a high demand for our services due to Coronavirus (COVID-19). Read more about payments and services during COVID-19.
You can now do all of these things online throughmyGov:
- confirm your identity
- get a Centrelink Reference Number (CRN)
- create a Centrelink online account
- link your Centrelink online account to myGov.
You don’t need to visit a service centre or call us to do any of these.
Due to COVID-19, service centres may be closed or open at different times. Please check customer service changes before you visit.
If you need to visit a service centre, remember:
- claims and enquiries may take time, so allow enough time for us to help you
- bring any relevant documents with you, as not having them may delay the process
- our offices experience peak times, so plan your visit, as it may help you to avoid a long wait time.
If you’re in Victoria
Additional restrictions apply to people living in Victoria. There are strict limits on the number of staff and customers we can have in our service centres. You also need to wear a mask or face covering. Keep in mind, children under 12 years of age don’t need to wear a mask.
Read more about how to access our payment and services in Victoria during Coronavirus (COVID-19). You can also read more about updates to COVID-19 restrictions in Victoria on the Department of Health and Human Services website.
If you don’t have the internet at home you can use our self service terminals. There are some changes due to coronavirus, so check if your local service centre offers this before you visit.
Find out more about self service.
Page last updated: 21 August 2020
This information was printed 23 October 2020 from https://www.servicesaustralia.gov.au/individuals/contact-us/find-us. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.