Find us at one of our service centres. We can help with payment and service information for Centrelink, Medicare and Child Support.
If you’re affected by restrictions or in self isolation, you can do most of your Centrelink, Medicare and Child Support business with us online or by phone self service.
If you’re unable to use online services, you can also phone us on your main payment line for help.
We’re experiencing a high demand for our services due to Coronavirus (COVID-19).
If you already get a payment from us, you don’t have to do anything to get the extra financial assistance. We already have your details.
Doing things online
You can now do all of these things online through myGov:
- confirm your identity
- get a Centrelink Reference Number (CRN)
- create a Centrelink online account
- link your Centrelink online account to myGov.
You don’t need to visit a service centre or call us to do any of these.
Visiting a service centre
Due to coronavirus, service centres may be closed or open at different times. Please check customer service changes before you visit.
If you do need to visit a service centre, please remember:
- claims and enquiries may take time, so come in early to allow enough time to help you
- bring any relevant documents with you, as not having them may delay the process
- our offices experience peak times, so plan your visit, as it may help you to avoid a long wait time.
Using self service terminals
If you don’t have the internet at home you can use our self service terminals. There are some changes due to coronavirus, so check if your local service centre offers this before you visit.
Find out more about self service.
Page last updated: 9 July 2020
This information was printed 10 July 2020 from https://www.servicesaustralia.gov.au/individuals/contact-us/find-us. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.