Customer service changes

Sometimes there can be an interruption or extension to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

We’re experiencing high demand for our services due to COVID-19 and the Queensland floods. There’s no need to contact us to check the progress of your claim. We’re processing these as quickly as possible. We’ll write to you with the outcome of your claim. If your business with us isn’t essential, use our self service options instead of calling or visiting us.

Digital

Express Plus Child Support mobile app

Scheduled Maintenance

Scheduled maintenance is being conducted from 7:30am AEDT until approximately 12:00pm on Saturday 29 January. During this time, the Express Plus Child Support mobile app will be unavailable. We apologise for any inconvenience.

Child Support online account

Scheduled Maintenance

Scheduled maintenance is being conducted from 7:30am AEDT until approximately 12:00pm on Saturday 29 January. During this time, Child Support online accounts will be unavailable. We apologise for any inconvenience.

Child Support Business Online Services

Scheduled Maintenance

Scheduled maintenance is being conducted from 7:30am AEDT until approximately 12:00pm on Saturday 29 January. During this time, Child Support Business Online Services may experience intermittent issues. We apologise for any inconvenience.

Face to face

Visiting a service centre

Public Health Alert

If you visited a service centre identified in a public health alert please follow local state or territory health advice.

COVID-19 restrictions

Due to COVID-19 restrictions, service centres may be closed or open at different times. Some service centres are also currently not booking appointments. Check if this affects your local service centre.

In line with health advice we limit the number of staff and customers inside our service centres. If you can do your business using our self service options, we may ask you to do this from somewhere else. This will let us help customers with more complex enquiries.

In a lockdown area only visit us if it’s essential. You can do most of your Centrelink, Medicare or Child Support business with us online through myGov.

If you can’t do your business online, you can call us.

Check local COVID-19 restrictions about wearing a face mask and check in requirements before you enter our service centres. Your state or territory government website will have the latest information:

Service Centres currently not booking appointments

Due to COVID-19 restrictions, some service centres are currently not booking appointments. Check if this affects your local service centre. If you don’t need to visit us, you can use one of our self service options.

Page last updated: 10 December 2021