Customer service changes
Sometimes there can be an interruption or extension to our service delivery. This could be because of a natural disaster, public holiday or system maintenance.
Current notices
Some customer nominees are experiencing issues when attempting to access their own Centrelink online account. Affected nominees are able to access their Centrelink online account via the Express Plus Centrelink mobile app.
This is under urgent investigation. We apologise for any inconvenience.
If you’re affected by restrictions or in self isolation, you can do most of your Centrelink, Medicare and Child Support business with us online or by phone self service.
If you’re unable to use online services, you can also phone us on your main payment line for help.
If you’re in Victoria
Additional restrictions apply to people living in Victoria. There are strict limits on the number of staff and customers we can have in our service centres. You also need to wear a mask or face covering. Keep in mind, children under 12 years of age don’t need to wear a mask.
Read more about how to access our payment and services in Victoria during Coronavirus (COVID-19). You can also read more about updates to COVID-19 restrictions in Victoria on the Department of Health and Human Services website.
Office closures
The following service centres are temporarily closed. To find your nearest service centre, visit our Find us page.
Northern Territory
| Office | Address |
|---|---|
| Hermannsburg | Lot 58 Ntaria Community, Hermannsburg, NT, 0872 |
| Papunya | Papunya Road, Papunya, NT, 0872 |
| Yuendumu | Cnr Conniston and Park Street, Yuendumu, NT, 0872 |
Tasmania
| Office | Address |
|---|---|
| Sorell | 5 Fitzroy Street, Sorell, TAS, 7172 |
Victoria
| Office | Address |
|---|---|
| Benalla | 22 Church Street, Benalla, VIC, 3672 |
Page last updated: 26 October 2020
This information was printed 28 October 2020 from https://www.servicesaustralia.gov.au/individuals/contact-us/customer-service-changes. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.