Customer service changes

Sometimes there can be an interruption or extension to our service delivery. This could be because of a natural disaster, public holiday or system maintenance.

Current notices

Some customer nominees are experiencing issues when attempting to access their own Centrelink online account. Affected nominees are able to access their Centrelink online account via the Express Plus Centrelink mobile app.

This is under urgent investigation. We apologise for any inconvenience.

If you’re affected by restrictions or in self isolation, you can do most of your Centrelink, Medicare and Child Support business with us online or by phone self service.

If you’re unable to use online services, you can also phone us on your main payment line for help.

If you’re in Victoria

Additional restrictions apply to people living in Victoria. There are strict limits on the number of staff and customers we can have in our service centres. You also need to wear a mask or face covering. Keep in mind, children under 12 years of age don’t need to wear a mask.

Read more about how to access our payment and services in Victoria during Coronavirus (COVID-19). You can also read more about updates to COVID-19 restrictions in Victoria on the Department of Health and Human Services website.

Office closures

The following service centres are temporarily closed. To find your nearest service centre, visit our Find us page.

Northern Territory

Office Address
Hermannsburg Lot 58 Ntaria Community, Hermannsburg, NT, 0872
Papunya Papunya Road, Papunya, NT, 0872
Yuendumu Cnr Conniston and Park Street, Yuendumu, NT, 0872


Office Address
Sorell 5 Fitzroy Street, Sorell, TAS, 7172


Office Address
Benalla 22 Church Street, Benalla, VIC, 3672

Page last updated: 26 October 2020