Customer service changes

Sometimes there can be an interruption or extension to our service delivery. This could be because of a natural disaster, public holiday or system maintenance.

Current notices

Scheduled maintenance is being conducted from 11 pm AEDT on Saturday 28 November for a few hours. During this time, MyGov, Centrelink online accounts and the Express Plus Centrelink mobile app will be unavailable. We apologise for any inconvenience.

Centrelink online account

Some customer nominees are experiencing issues when attempting to access their own Centrelink online account. Affected nominees are able to access their Centrelink online account via the Express Plus Centrelink mobile app.

This is under urgent investigation. We apologise for any inconvenience.

If you’re in Victoria or South Australia

If you visit a service centre please wear a face mask.

Office closures

The following service centres are temporarily closed. To find your nearest service centre, visit our Find us page.

Northern Territory

Office Address
Hermannsburg Lot 58 Ntaria Community, Hermannsburg, NT, 0872
Papunya Papunya Road, Papunya, NT, 0872


Office Address
Sorell 5 Fitzroy Street, Sorell, TAS, 7172


Office Address
Benalla 22 Church Street, Benalla, VIC, 3672

Page last updated: 27 November 2020