Customer service changes

Sometimes there can be an interruption or extension to our service delivery. This could be because of a natural disaster, public holiday or system maintenance.


Centrelink online account

Centrelink online account and Express Plus Centrelink mobile app

A small number of customers may experience issues when they try to report their income. 

Sometimes we need you to call us if we notice something unusual in your reporting. These issues can’t be resolved online.

If you get an error message, your best option is to call us on your regular payment line:

If you can’t call us, you can find a service centre near you and visit us.

Face to face

Visiting a service centre

Check local COVID-19 restrictions about wearing a face mask before you enter our service centres.

Public health alerts

If you visited a service centre identified in a public health alert please follow local state or territory health advice.

Service Centre Date Time Advice
Auburn Service Centre, New South Wales Thursday 14 January 2021 3:15 pm to 4:15 pm Please follow the instructions on the NSW Health website

Face to face

Office closures

Some of our service centres are temporarily closed.

Northern Territory:

  • Papunya - Papunya Road, Papunya, NT, 0872.


  • Benalla - 22 Church Street, Benalla, VIC, 3672.

We’ll close on Tuesday 26 January 2021 for Australia Day.

Read about public holiday closures, reporting and payment arrangements.

Page last updated: 1 December 2020