Customer service changes
Sometimes there can be an interruption or extension to our service delivery. This could be because of a natural disaster, public holiday or system maintenance.
Digital
Centrelink online account
Centrelink online account and Express Plus Centrelink mobile app
A small number of customers may experience issues when they try to report their income.
Sometimes we need you to call us if we notice something unusual in your reporting. These issues can’t be resolved online.
If you get an error message, your best option is to call us on your regular payment line:
- ABSTUDY Line
- Disability, Sickness and Carers Line
- Employment Services Line
- Families Line
- Indigenous Line
- Older Australians Line
- Youth and Students Line.
If you can’t call us, you can find a service centre near you and visit us.
Face to face
Visiting a service centre
Check local COVID-19 restrictions about wearing a face mask before you enter our service centres.
Public health alerts
If you visited a service centre identified in a public health alert please follow local state or territory health advice.
| Service Centre | Date | Time | Advice |
|---|---|---|---|
| Auburn Service Centre, New South Wales | Thursday 14 January 2021 | 3:15 pm to 4:15 pm | Please follow the instructions on the NSW Health website |
Face to face
Office closures
Some of our service centres are temporarily closed.
Northern Territory:
- Papunya - Papunya Road, Papunya, NT, 0872.
Victoria:
- Benalla - 22 Church Street, Benalla, VIC, 3672.
We’ll close on Tuesday 26 January 2021 for Australia Day.
Read about public holiday closures, reporting and payment arrangements.
Page last updated: 1 December 2020
This information was printed 19 January 2021 from https://www.servicesaustralia.gov.au/individuals/contact-us/customer-service-changes. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.