Explanations and formal reviews

Find out what you can do if you want more information or disagree with a decision we've made.

If you want more information or disagree with a decision

You can ask us to explain our decision about your Centrelink payments, Medicare debt or child support. You can also ask for a review of a decision by doing any of the following:

Read more about:

If you have feedback or complaints

You can give us feedback or make a complaint at any time.

Read more about feedback and complaints.

If you’re claiming compensation from us

You may be able to claim compensation from us if you believe we’ve made a mistake that caused you either:

  • financial loss
  • injury
  • other harm.

Read more about claiming compensation from us.

Page last updated: 9 February 2024.
QC 63906