Getting a payment

We have payments to help you when you’re unemployed. Which one you get depends on your circumstances.

When your employment ends

A job can end in a few different ways:

  • retrenchment or redundancy
  • dismissal
  • resignation.

Depending on your role, you may have different rights and obligations, including your:

  • notice period
  • final pay provisions
  • redundancy entitlements.

You can read more about your rights when ending employment on the Fair Work Ombudsman website.

What help is available

Losing employment can be stressful. We have a range of income support payments that can help.

The 3 main payments:

  • JobSeeker Payment is for if you’re looking for work and you're 22 and over. It’s also for when you’re sick or injured and can’t do your usual work or study for a short time.
  • Parenting Payment is for if you’re looking for work and caring for young children.
  • Youth Allowance for job seekers is for if you’re 16 to 21 and looking for work. It’s also for when you’re completing study or unable to work for a short time.

You can claim these payments online using your Centrelink online account through myGov.

If you claim an income support payment, we may ask you for an Employment Separation Certificate. We’ll tell you if you need to get this when you make a claim.

If you’re sick or injured

If you can’t work for a while because you’re unwell, sick or injured, you can claim an income support payment. Which payment you can get will depend on your circumstances.

Read about how we can help you as you recover.

If you have an illness or injury, you may be able to claim other payments:

  • Mobility Allowance helps with transport costs if you can’t use public transport without substantial help. To get this payment you must be looking for work, working or studying.
  • Disability Support Pension is income support if you can’t work because you have a physical, intellectual or psychiatric condition. To get this payment you must meet both medical and non-medical rules.

If you need a concession or health care card

If you get a payment from us you may also get a concession or health care card.

If you’re studying

You may be able to get a payment if you’re studying. Read about what help you can get during different stages of your education.

If you’re a parent

Parenting Payment is an income support payment while you’re a young child’s main carer. It supports parents or guardians to help with the cost of raising children.

We may also be able to help with child care costs while you study or look for work.

Child Care Subsidy helps with the cost of approved child care.

If you’re transitioning to work from an income support payment, you may be able to get Additional Child Care Subsidy. This gives some families extra help with child care fees. Read about who can get the Transition to Work Additional Child Care Subsidy.

We pay these subsidies to your child care provider to reduce the fees you pay.

If you need mental health help

The impact of losing your job can put strain on your family, relationships and finances. Read about options you have with mental health care and Medicare.

Page last updated: 10 December 2021