Claiming a payment

You can claim a payment from us online, if you’re looking for a job. You can do this by registering your Digital Identity.

Get ready to claim

If you’ve never claimed a payment from us, you’ll need to prove who you are online. To do this, you need a Centrelink online account linked to myGov. If you don’t have these, you’ll need to create them.

Once linked, sign in now to start your online claim.

Sign in to myGov

Proving who you are using Digital Identity

You don’t need to visit a service centre if you prove who you are to us using a strong level Digital Identity. This is because the verification you do with your Digital Identity provider to get a strong level Digital Identity meets our identification requirements.

You can read more about identity proofing levels on the Digital Identity website.

When you have a strong level Digital Identity, sign in to your myGov account and use your Digital Identity to link Centrelink and prove your identity. Read our guide on how to link Centrelink to myGov using your Digital Identity. If you don’t have a myGov account, you can go to the myGov website to create one and then link to Centrelink.

This is our preferred method.

Proving who you are if don’t have a Digital Identity

If you don’t have a Digital Identity, you may need to visit a service centre to complete our identity requirements. To do this you’ll need to give acceptable photo identification. We may ask you to complete some other tasks before you submit your claim. We’ll tell you if you need to complete other tasks.

Get your supporting documents

When you claim a payment from us, you’ll need to give us supporting documents. The documents you’ll need depends on which payment you’re claiming:

Documents you may need to give us include:

  • bank account details
  • proof of rental arrangements
  • partner income details.

If you have a medical condition that stops you from working full time, Disability Support Pension can help.

    Submit your claim

    After you’ve completed your claim and any other tasks, you can submit it. We’ll give you an estimated date for when to expect us to finish processing the claim.

    You can track your claim from the home page of your Centrelink online account.

    Page last updated: 28 September 2023.
    QC 60202