If you’re affected by restrictions or in self isolation, you can do most of your Centrelink, Medicare and Child Support business with us online or by phone self service.
You can now do all of these things online through myGov:
- confirm your identity
- get a Centrelink Reference Number (CRN)
- create a Centrelink online account
- link your Centrelink online account to myGov.
You don’t need to visit a service centre or call us to do any of these.
For Centrelink services, you can call ahead to book an appointment at a service centre.
Check customer service changes to see if there is an extension or interruption to our service delivery.
Due to COVID-19 restrictions, service centres may be closed or open at different times. Some service centres are also currently not booking appointments. Check if this affects your local service centre.
If you don’t have the internet at home you can use our self service terminals. There are some changes due to coronavirus, so check if your local service centre offers this before you visit.
Find out more about self service.
Book a Centrelink appointment at a service centre
If you’re a customer using Centrelink services, you can now call us to book an appointment at a service centre.
Video chat for Centrelink appointments
We’ve started using video chat to help some customers. We may be able to arrange a video chat with you.