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Why you need to give us documents
As you complete your claim for Age Pension, we’ll ask you to provide information and certain supporting documents. We need supporting documents to confirm information you give us in your claim. We can’t assess your claim without them. We may also ask you for more details after you submit your claim.
Which documents you must give us
We’ll tell you which information and documents you must give us before you can submit your online claim. We list the documents you have to provide in the required task list.
If you complete a paper claim, we’ll tell you next to the question what information or document we need.
You must give us the following details before or when you submit your claim. If you’ve already provided these, you may not need to do so again. Documents that show:
- your age
- your bank account details
- your tax file number, or provide it in your claim
- your Australian residence status, unless you’re an Australian citizen who was born in Australia
- if you’re a member of a couple
- your income and assets.
You may need to give us your identity documents so we can prove your identity. If required, you need to provide identity documents before you can submit your claim. We can’t start assessing your claim without them. Having them ready will help you finish your claim and not delay the process. If you’re unsure which documents you need to provide, call us on the Older Australians line.
Which documents you may need to give us
Which documents we may need depends on your circumstances. We’ll tell you in the claim which documents you must give us.
Circumstances | What you may need to provide |
---|---|
Relationships |
|
Australian residence status |
|
Living arrangements |
|
Financial |
If you’re unsure what type of investment you have, please contact your financial adviser or the provider of your investment. You may also need to provide:
|
Identity |
|
Employment |
|
Medical |
You need to give us an ophthalmologist report if you’re vision impaired. |
When we need documents after you submit your claim
After you submit your claim for Age Pension, we’ll assess your circumstances. If we need more information, we’ll ask you for it. We’ll send a letter to your myGov Inbox, if you have one. If you don’t, we’ll send you this request in the mail.
If this happens, we’ll put your claim on hold while we wait for the information.
You generally need to provide the documents we request within 14 days. If you don’t, we may reject your claim. Call us on the Older Australians line if you’re having trouble providing the information we ask for.
How to submit your documents
You can upload documents in your Centrelink online account or the Express Plus Centrelink mobile app. Read more about how to submit your Centrelink documents online.
You can also give them to us by mail or by visiting a service centre.