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We need supporting documents to confirm information you tell us in your claim. We can’t assess your claim without them. We may also ask you for more details after you submit your claim. We’ll let you know what you need to give us and when you need to do it by.
If you don’t give us these documents, it could delay your claim. If you miss the deadline to give us any extra documents we ask for, we may reject your claim.
You must give us the following details before or when you submit your claim. If you’ve already provided these, you may not need to do so again. Documents that show:
- your age
- your bank account details
- your tax file number
- your Australian residence status, unless you’re an Australian citizen who was born in Australia
- if you’re member of a couple
- your income and assets.
If you claim online, we list the documents you have to provide in the required task list.
If you complete a paper claim, we’ll tell you next to the question what information or document we need.
Before you submit your claim, you may need to give us your identity documents so we can prove your identity. Having them ready will help you finish your claim and not delay the process
When you start your claim, we’ll tell you the documents we need. This will depend on the information you tell us.
|Circumstances||What you may need to provide|
|Australian residence status||
If you’re unsure what type of investment you have, please contact your financial adviser or the provider of your investment.
You may also need to provide:
An ophthalmologist report if you’re vision impaired.
How to submit your documents
You can upload documents online either by:
Read more about how to submit your Centrelink documents online.
If we need more information from you, we’ll contact you. We’ll do this by calling you, sending a letter to your myGov Inbox or a letter in the post.
If we need more documents, we’ll put your claim on hold while we wait to get your information.
You need to provide the documents within 14 days of getting the request. If you don’t, we may reject your claim.
If you’re having trouble providing the information we ask for call us on the Older Australians line.