How to claim

Complete the following steps to claim Age Pension.

Steps to claim Age Pension

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    1. Get your documents ready to claim

    There are things to consider and do when you’re preparing to claim, like getting your supporting documents ready. To make this easier for you, we’ve put together information about how to prepare to claim.

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    2. Set up your online accounts

    The best way to claim is online.

    You’ll need a myGov account linked to your Centrelink online account. If you don’t have a myGov account or a Centrelink online account, you’ll need to set them up.

    You may need to confirm your identity with us before you start your claim.

    If you have a correspondence nominee, they can complete any of these:

    • an online claim for you
    • separate online claims for you and your partner
    • a combined partner claim for you and your partner using a paper claim form.

    If you want to claim with your partner

    If you and your partner are both claiming Age Pension, you may be able to submit a combined partner claim online.

    The combined partner claim option only appears at the Review and Confirm stage of the claim. This option won’t appear if any of these apply:

    • you’re in a crisis situation
    • you and your partner are registered for the Pension Bonus Scheme
    • you or your partner want to claim Age Pension for the blind.

    To use the combined partner claim option all of these must apply before starting your claim. You and your partner:

    • have your own myGov accounts linked to your own Centrelink online accounts
    • have access to electronic messaging
    • show as a couple in the Relationship Status section of your online accounts
    • are Age Pension age or turning Age Pension age in the next 13 weeks.

    You will need to provide details of all income and assets, including bank accounts that you and your partner own.

    When you’ve completed your part of the claim, your partner will get a task to review in their online account. They must action this within 3 days of getting it. Then you or your partner can submit the combined partner claim.

    If you can’t claim online

    If you can’t claim online, you can do any of the following:

    If you live outside Australia read how you can claim through an international social security agreement.

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    3. Make your claim

    1. Sign in to myGov and select Centrelink.
    2. Select MENU from your homepage.
    3. Select Payments and Claims, followed by Claims, and Make a claim.
    4. In the Older Australians category, select Get started.
    5. Answer all the questions. There’s help on each page including how to answer them. This includes how to submit supporting documents and any other forms you need to complete.
    6. We may ask if you want to claim Age Pension for your partner. If you choose a combined partner claim, your partner will get an SMS or email from us. We’ll advise them to:
      • sign in to myGov and select Centrelink
      • select the task on their homepage
      • answer questions.

        They’ll have 3 days to do this before the task disappears. If this happens, they’ll need to start again and submit their own claim.

    7. Submit your claim

    Make sure you submit the claim within 13 weeks from when you started it. If you don’t, it’ll expire and you’ll need to start again.

    Our Centrelink online account guide How to claim a Centrelink payment online will step you through this process in more detail.

    When you’re ready:

    Sign in to myGov

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    4. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • we got your claim
    • the ID number of your claim
    • the date we estimate we’ll complete your claim
    • a link to track its progress.

    You can track the progress of your claim online. Sign in to myGov and select Centrelink, or use the Express Plus Centrelink mobile app.

    We can help if you’re in financial hardship or need special assistance while we process your claim.

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    5. Find out the result

    We’ll send a letter with the result to either your:

    If you don’t get electronic letters, we’ll send you a letter in the mail.

    If you think we’ve made a mistake, you can ask us to review our decision

Page last updated: 7 September 2022