Health professionals contact information

Health professionals can contact us online, by email, phone or post.

If you’re a health professional contact us using one of the options below.

If you’re a customer, corporate stakeholder, or business, contact us using the contact options for you.

Health Professional Online Services

Health Professional Online Services (HPOS) provides secure and convenient online services for health professionals and administrators. Using this service may save you having to call us.

Costs and public holidays

Call costs from a landline to a:

  • 13 number from anywhere in Australia are the cost of a local call. Charges may vary depending on the telephone service provider, and mobiles may incur a higher charge
  • 1800 number (Freecall™) are free. Calls from a public phone and mobiles may be timed and charged at a higher rate.

Some of our phone lines are either closed or have limited operating times on public holidays. We recommend you make your call on standard business days.

Service Contact
90 day pay doctor cheque scheme
  • Phone: 132 150 for information about the scheme Monday to Friday, 8 am to 5 pm Australian Western Standard Time (AWST)
  • Fax: 08 8274 9307
  • Post to:
    Services Australia
    GPO Box 570
    ADELAIDE SA 5001
Aboriginal and Torres Strait Islander Access line

Phone: 1800 556 955 Monday to Friday, 8:30 am to 5:00 pm local time.

Aboriginal Health Services (claiming and supply of PBS items)
  • Phone: 132 290 24 hours, 7 days
  • Email: qld.ahs@servicesaustralia.gov.au
  • Post to:
    Remote Area Aboriginal Health Services
    Pharmaceutical Benefits Scheme
    Services Australia
    PO Box 9826
    BRISBANE QLD 4001
Aboriginal Health Services (eligibility criteria and Approval enquiries - Department of Health)

Email: pbs-indigenous@health.gov.au.

Aged care providers - general enquiries including:

  • Aged care legislation and policy
  • merging services
  • provider accreditation.

Contact the Department of Health in your state or territory.

Aged care providers - claims and payments including:

  • Residential, Home Care and Flexible claims
  • Aged Care Funding Instrument (ACFI)
  • Online claiming registrations and/or amendments
  • Approved Provider forms
  • Bank details forms
  • Residential and Home Care entry forms
  • Transitional and Respite Care Extensions
  • Nominee forms
  • Claims for supplements
  • Ordering the aged care means assessment forms.
  • Phone: 1800 195 206 Monday to Friday, 8:30 am to 5:00 pm Australian Eastern Standard Time (AEST)
  • Email: aged.care.liaison@servicesaustralia.gov.au
    (Online Claiming Helpdesk)
  • Post to:
    Services Australia
    Aged Care Payments
    GPO Box 9923
    SYDNEY NSW 2001

Aged care providers – entry into care including:

  • Aged Care Assessment Team (ACAT)
  • assignment of home care packages
  • Aged Care Funding Instrument.

Phone My Aged Care: 1800 200 422.

Aged care providers:

Phone My Aged Care: 1800 836 799.

Aged care providers – DVA general enquiries including:

  • means test assessments for eligible veterans and war widows or widowers
  • Veterans supplement.

Phone Department of Veteran’s Affairs: 133 254 or 1800 195 206 if you’re in a regional area.

Aged care software vendors
Australian Immunisation Register
  • Phone: 1800 653 809 for AIR general enquiries Monday to Friday, 8 am to 5 pm local time
  • Phone: 1300 650 039 for AIR Internet helpdesk Monday to Friday, 8 am to 5 pm local time
  • Fax: 08 9254 4810
  • Email: air@servicesaustralia.gov.au
  • Post to:
    Australian Immunisation Register
    PO Box 7852
    CANBERRA ACT 2610
Billing Medicare in public hospitals

Email: medicare.prov@servicesaustralia.gov.au.

Bulk Bill late lodgement applications
  • Post to:
    Services Australia
    Medicare Provider Services
    GPO Box 9822
    [Your capital city]
Change multiple provider location ID registration details (Medicare eClaiming Programs section)
Child Dental Benefits Schedule
  • Phone: 132 150 24 hours, 7 days
  • When calling, enter your 6-digit provider number. If required, insert 0s at the beginning to make up a total of 6 digits.
Cleft Lip and Cleft Palate Scheme

Phone: 1300 652 492 Monday to Friday, 7:30 am to 5:00 pm AWST.

Complaints and feedback

Phone: 1800 132 468 Monday to Friday, 8:30 am to 5:00 pm local time.

Digital Channel Management

  • ECLIPSE
  • Simplified Billing
  • Easyclaim
  • Billing Agent registration.

Email: DCM.support@servicesaustralia.gov.au

This email address is for health professionals, private health insurers and Billing Agents only. It is not for Medicare Public enquiries.

Diagnostic imaging and radiation oncology practices - LSPN

Applying for a Location Specific Practice Number (LSPN) for diagnostic imaging and radiation oncology practices:

eBusiness Service Centre (Medicare)
Education for health professionals

Email: medicare.education@servicesaustralia.gov.au.

Goods and services tax (Medicare)
Health compliance Contact the Department of Health compliance division.
Healthcare Identifiers Service for health professionals Operations Team
Healthcare Identifiers Vendor Operations Team

Email: co.hi.vendor.operations@servicesaustralia.gov.au.

Health Professional Online Services (HPOS)

Phone: 132 150 Monday to Friday, 8 am to 5 pm AWST.

Option 6 - electronic claiming or Health Professional Online Services (HPOS).

Incentive programs (Medicare) including:

  • Workforce Incentive Program - Practice Stream
  • Practice Incentives Program
Indigenous Access Program
  • Post to:
    PO Box 1001
    TUGGERANONG ACT 2901
Information release

Email: medicare.disclosure@servicesaustralia.gov.au.

Interpreters

Phone: 131 450 for patient use only Monday to Friday, 8 am to 5 pm local time.

Your patients can call this number if they need an interpreter for Medicare services.

MBS item interpretation (Medicare)

Phone: 132 150 Monday to Friday, 8:30 am to 5:00 pm local time.

Choose option 3 for questions about the interpretation of items in the MBS.

Medical Indemnity
Medicare Aboriginal and Torres Strait Islander Access Line
  • Phone: 1800 556 955 Monday to Friday, 8:30 am to 5:00 pm local time
  • Post to:
    Indigenous Access
    GPO Box 9822
    [Your capital city]
Medicare Claims Section late lodgement applications
  • Post to:
    Services Australia
    Medicare Claims Section
    PO Box 9822
    [Your capital city]
Medicare provider enquiries (Medicare Program)
  • Phone: 132 150
  • Email: medicare.prov@servicesaustralia.gov.au
  • When calling the provider enquiry line these options are available:

    • Option 1 – Medicare card enquiries (24 hours, 7 days)
    • Option 2 – Provider registrations, claiming, payment and general enquiries, or if you have received a letter from the Australian Health Practitioner (24 hours, 7 days)
    • Option 3 – MBS item interpretation (Monday to Friday, 8:30 am to 5:00 pm local time)
    • Option 4 – for assistance completing Centrelink medical certificates (Monday to Friday, 8:30 am to 5:00 pm local time)
    • Option 5 - Child Dental Benefits enquiries and concessional entitlement status confirmation (24 hours, 7 days)
      • Sub-option 1 – Child Dental Benefits Schedule
      • Sub-option 2 – Medicare concessional entitlement status
    • Option 6 - electronic claiming or Health Professional Online Services (HPOS) (Monday to Friday, 9 am to 5 pm AWST).
  • Post to:
    Medicare
    GPO Box 9822
    [Your capital city]
Midwife Professional Indemnity Contact Centre
My Health Record registration enquiries

Phone: 1800 723 471, option 2 24 hours, 7 days.

Online Technical Support (OTS) for Software Vendors
  • Phone: 1300 550 115 Monday to Friday, 8:30 am to 5:00 pm AEST
  • OTS Liaison - first point of contact and escalation for software vendors
  • Email: otsliaison@servicesaustralia.gov.au.

OTS Software Vendor Technical Support - helps you diagnose and resolve technical issues during the development and production stages, including technical issues encountered in the vendor environment.

Email: onlineclaiming@servicesaustralia.gov.au.

OTS Product Integration Team - helps you test your software products to achieve a Notice of Integration (NOI) or Notice of Connection (NOC).

Email: itest@servicesaustralia.gov.au.

Optometrist's date of service check

Phone: 1300 652 752

  • Option 1 - Medicare patients (24 hours, 7 days)
  • Option 2 - DVA patients (Monday to Friday, 8:30 am to 5:00 pm ACST).
Pathology Registration Enquiries
  • Phone: 1300 721 546 Monday to Friday, 8:30 am to 5:00 pm AEST
  • Post to:
    Services Australia
    Pathology Registration
    GPO Box 9822
    MELBOURNE VIC 3001
  • Fax: 03 9605 7984
PBS authority approvals

For Authority required (streamlined) items:

  • find streamlined authority codes in the Schedule of Pharmaceutical Benefits
  • you don’t need to call us to get an authority approval number to prescribe PBS streamlined authority required items, unless you require increased quantities or repeats.

For Authority required items or increased quantities and repeats:

  • use the Online PBS Authorities system for most items
  • Phone: 1800 888 333
  • 24 hours, 7 days.

If you hear an emergency message, you must follow the emergency provision arrangements.

For written authority required items:

  • upload through HPOS
  • Post to:
    Pharmaceutical Benefits Scheme
    Reply Paid 9857
    [Your capital city]

For Written Authority Application Forms for Complex Drugs Programs:

  • upload through HPOS
  • Post to:
    Services Australia Complex Drugs Programs
    Reply Paid 9826
    HOBART TAS 7001
PBS Complex Drugs Programs enquiry line
  • Phone: 1800 700 270 Monday to Friday, 8 am to 5 pm AEST for more information
  • Fax: 1300 154 019
  • Post to:
    Services Australia
    Complex Drugs Programs
    Reply Paid 9826
    HOBART TAS 7001
PBS general enquiries
  • Phone: 132 290 24 hours, 7 days
    • Option 1 - Concession and Medicare entitlement
    • Option 2 - All claim payment, Safety Net, stationery and general enquiries.
  • Post to:
    Pharmaceutical Benefits Scheme
    GPO Box 9856
    [Your capital city]
PBS Safety Net for pharmacists

For PBS Safety Net applications that have been rejected for reasons related to the COVID-19 pandemic please email CO.PBS.Program.Delivery@servicesaustralia.gov.au.

To order additional stock of PBS Safety Net cards complete PBS Safety Net stationery order form.

To enquire about charging items at the PBS Safety Net rate please call:

To submit a claim for a refund, complete or direct the patient to the patient claim for refund form and

  • Post to:
    Services Australia
    GPO Box 9826
    [Your capital city]
PBS stationery order forms

To order non-personalised stationery and existing prescription pads for doctors, dentists, optometrists, nurse practitioners and midwives:

Phone 132 290 choose Option 2, 24 hours, 7 days.

To order personalised stationery for doctors, dentists, optometrists, nurse practitioners and midwives - use the relevant PBS prescription order form and send the completed form to:

To order stationery for community pharmacies, private hospital pharmacies and participating public hospitals:

PKI site and individual certificates

Phone: 1800 700 199 Monday to Friday, 8 am to 5 pm AWST.

(For queries about the Disability Medical Assessment Referral System choose option 2).

Email: ebusiness@servicesaustralia.gov.au.

Prescription Shopping Information Service

Phone: 1800 631 181 24 hours, 7 days.

Reporting suspected fraud
  • Phone: 131 524
    Monday to Friday, 9 am to 5 pm local time
  • Fax: 1300 657 239
  • Post to:
    Customer Compliance Branch
    Business Integrity
    Services Australia
    PO Box 9822
    SYDNEY NSW 2001
RPBS authority telephone applications

Phone: 1800 552 580 24 hours, 7 days, call charges may apply.

Scams and identity theft

Get help with a scam or report identity theft
Phone: 1800 941 126 Monday to Friday, 8 am to 5 pm.

Email: protectyouridentity@servicesaustralia.gov.au

Simplified Billing/ECLIPSE

  • Enquiries from Private health insurers or Billing Agents about Simplified Billing/ECLIPSE claims processing.

Phone: 1300 130 043 Monday to Friday, 8:30 am to 5:00 pm, AEST, call charges may apply.

Statistical reporting on Medicare

Email: statistics@servicesaustralia.gov.au.

Telephone Type Writer (TTY)

Phone: 1800 810 586 for information about payments and services.

Veterans' Affairs Processing (VAP) programme enquiry line

Phone: 1300 550 017 Monday to Friday, 8:30 am to 5:00 pm local time.

Workforce Incentive Program (WIP) – Doctor Stream
  • Phone: 1800 010 550 Monday to Friday, 8:30 am to 5:00 pm Australian Central Standard Time (ACST)
  • Fax: 1300 588 673
  • Post to:
    Workforce Incentive Program – Doctor Stream
    Services Australia
    GPO Box 2844
    ADELAIDE SA 5001

 

Page last updated: 29 October 2020