Health professionals contact information

• Phone: 132 150 for information about the scheme Monday to Friday, 8 am to 5 pm Australian Western Standard Time (AWST)
• Fax: 08 8274 9307
• Post to:
  Services Australia
  GPO Box 570
  ADELAIDE SA 5001

Phone: 1800 556 955 Monday to Friday, 8:30 am to 5:00 pm local time.

• Phone: 132 290 24 hours, 7 days
• Email: qld.ahs@servicesaustralia.gov.au
• Post to:
  Remote Area Aboriginal Health Services
  Pharmaceutical Benefits Scheme
  Services Australia
  PO Box 9826
  BRISBANE QLD 4001

Email: pbs-indigenous@health.gov.au.

Aged care providers - general enquiries including:

• aged care legislation and policy
• merging services
• provider accreditation.

Contact the Department of Health in your state or territory.

Aged care providers - claims and payments including:

• using digital claiming, including the Aged Care Provider Portal
• digital claim registration
• residential, home care and flexible claims
• Aged Care Funding Instrument (ACFI)
• approved provider forms
• bank details forms
• residential and home care entry forms
• transitional and respite care extensions
• nominee forms
• claims for supplements
• ordering the aged care means assessment forms.

• Phone: 1800 195 206 Monday to Friday, 8:30 am to 5:00 pm Australian Eastern Standard Time (AEST)
• Email: aged.care.liaison@servicesaustralia.gov.au
• Post to:
  Services Australia
  Aged Care Payments
  GPO Box 9923
  SYDNEY NSW 2001

Aged care providers – entry into care including:

• Aged Care Assessment Team (ACAT)
• assignment of home care packages
• Aged Care Funding Instrument.

Phone My Aged Care: 1800 200 422.

Aged care providers:

• My Aged Care service portal
• Updating Services Finder.

Phone My Aged Care: 1800 836 799.

Aged care providers – DVA general enquiries including:

• means test assessments for eligible veterans and war widows or widowers
• Veterans supplement.

Phone Department of Veteran’s Affairs: 133 254 or 1800 195 206 if you’re in a regional area.

• Phone: 1300 550 115 Monday to Friday, 8:30 am to 5:00 pm Australian Eastern Standard Time (AEST)
• Email: agedcareonline@servicesaustralia.gov.au.

• Phone: 1800 653 809 for AIR general enquiries Monday to Friday, 8 am to 5 pm local time
• Phone: 1300 650 039 for AIR Internet helpdesk Monday to Friday, 8 am to 5 pm local time
• Fax: 08 9254 4810
• Email: air@servicesaustralia.gov.au
• Post to:
  Australian Immunisation Register
  PO Box 7852
  CANBERRA ACT 2610

Email: medicare.prov@servicesaustralia.gov.au.

Post to:

• Phone: 1800 700 199 Monday to Friday, 8 am to 5 pm local time
• Email: ebusiness@servicesaustralia.gov.au.

Phone: 132 150 24 hours, 7 days

When calling, enter your 6-digit provider number. If required, insert 0s at the beginning to make up a total of 6 digits.

Phone: 1300 652 492 Monday to Friday, 7:30 am to 5:00 pm AWST.

Phone: 1800 132 468 Monday to Friday, 8:30 am to 5:00 pm local time.

Digital Channel Management

• ECLIPSE
• Simplified Billing
• Easyclaim
• Billing Agent registration.

Email: DCM.support@servicesaustralia.gov.au

This email address is for health professionals, private health insurers and Billing Agents only. It is not for Medicare Public enquiries.

Applying for a Location Specific Practice Number (LSPN) for diagnostic imaging and radiation oncology practices:

• Phone: 1800 620 589 Monday to Friday, 8:30 am to 5:00 pm local time.

• Phone: 1800 700 199 Monday to Friday, 8 am to 5 pm local time
• Fax: 03 9605 7981
• Email: ebusiness@servicesaustralia.gov.au.

Email: medicare.education@servicesaustralia.gov.au.

• Phone: 1800 653 629 Monday to Friday, 9 am to 5 pm AEST
• Fax: 1800 069 288
• Email: ABN.RCTI.notifications@servicesaustralia.gov.au
• Post to:
  Services Australia
  GST Programme
  GPO Box 2956
  ADELAIDE SA 5001

• Phone: 1300 361 457 Monday to Friday, 8:30 am to 5:00 pm AEST
• Email: healthcareidentifiers@servicesaustralia.gov.au.

Email: co.hi.vendor.operations@servicesaustralia.gov.au.

Phone: 132 150 Monday to Friday, 8 am to 5 pm AWST.

Option 6 - electronic claiming or Health Professional Online Services (HPOS).

Incentive programs (Medicare) including:

• Workforce Incentive Program - Practice Stream
• Practice Incentives Program

• Phone: 1800 222 032 Monday to Friday, 8:30 am to 5:00 pm ACST
• Fax: 1300 587 696
• Email:
  • pip@servicesaustralia.gov.au for Practice Incentives Program, or
  • wippractice@servicesaustralia.gov.au for Workforce Incentive Program - Practice Stream
• Post to:
  Incentives Programs
  GPO Box 2572
  ADELAIDE SA 5001

Post to:

Email: medicare.disclosure@servicesaustralia.gov.au.

Phone: 131 450 for patient use only Monday to Friday, 8 am to 5 pm local time.

Your patients can call this number if they need an interpreter for Medicare services.

Phone: 132 150 Monday to Friday, 8:30 am to 5:00 pm local time.

Choose option 3 for questions about the interpretation of items in the MBS.

• Email: medical.indemnity@servicesaustralia.gov.au
• Post to:
  Services Australia
  PO Box 1001
  TUGGERANONG DC ACT 2901

• Phone: 1800 556 955 Monday to Friday, 8:30 am to 5:00 pm local time
• Post to:
  Indigenous Access
  GPO Box 9822
  [Your capital city]

Post to:

Phone: 132 150

When calling the provider enquiry line these options are available:

• Option 1 – Medicare card enquiries (24 hours, 7 days)
• Option 2 – Provider registrations, claiming, payment and general enquiries, or if you have received a letter from the Australian Health Practitioner (24 hours, 7 days)
• Option 3 – MBS item interpretation (Monday to Friday, 8:30 am to 5:00 pm local time)
• Option 4 – for assistance completing Centrelink medical certificates (Monday to Friday, 8:30 am to 5:00 pm local time)
• Option 5 - Child Dental Benefits enquiries and concessional entitlement status confirmation (24 hours, 7 days)
  • Sub-option 1 – Child Dental Benefits Schedule
  • Sub-option 2 – Medicare concessional entitlement status
• Option 6 - electronic claiming or Health Professional Online Services (HPOS) (Monday to Friday, 9 am to 5 pm AWST).

Email: medicare.prov@servicesaustralia.gov.au

Post to:

• Email: mpis.program.support@servicesaustralia.gov.au.

Phone: 1800 723 471, option 2 24 hours, 7 days.

• Phone: 1300 550 115 Monday to Friday, 8:30 am to 5:00 pm AEST
• OTS Liaison - first point of contact and escalation for software vendors
• Email: otsliaison@servicesaustralia.gov.au.

OTS Software Vendor Technical Support - helps you diagnose and resolve technical issues during the development and production stages, including technical issues encountered in the vendor environment.

Emails

Email: onlineclaiming@servicesaustralia.gov.au.

OTS Product Integration Team - helps you test your software products to achieve a Notice of Integration (NOI) or Notice of Connection (NOC).

Email: itest@servicesaustralia.gov.au.

Phone: 1300 652 752

• Option 1 - Medicare patients (24 hours, 7 days)
• Option 2 - DVA patients (Monday to Friday, 8:30 am to 5:00 pm ACST).

• Phone: 1300 721 546 Monday to Friday, 8:30 am to 5:00 pm AEST
• Post to:
  Services Australia
  Pathology Registration
  GPO Box 9822
  MELBOURNE VIC 3001
• Fax: 03 9605 7984

For Authority required (streamlined) items find streamlined authority codes in the Schedule of Pharmaceutical Benefits.

You don’t need to call us to get an authority approval number to prescribe PBS streamlined authority required items, unless you require increased quantities or repeats.

For Authority required items or increased quantities and repeats:

• use the Online PBS Authorities system for most items
• Phone: 1800 888 333
• 24 hours, 7 days.

If you hear an emergency message, you must follow the emergency provision arrangements.

For written authority required items:

• upload through HPOS
• Post to:
  Pharmaceutical Benefits Scheme
  Reply Paid 9857
  [Your capital city]

For Written Authority Application Forms for Complex Drugs Programs:

• upload through HPOS
• Post to:
  Services Australia Complex Drugs Programs
  Reply Paid 9826
  HOBART TAS 7001

• Phone: 1800 700 270 Monday to Friday, 8 am to 5 pm local time for more information
• Fax: 1300 154 019
• Post to:
  Services Australia
  Complex Drugs Programs
  Reply Paid 9826
  HOBART TAS 7001

• Phone: 132 290 24 hours, 7 days
  • Option 1 - Concession and Medicare entitlement
  • Option 2 - All claim payment, Safety Net, stationery and general enquiries.
• Post to:
  Pharmaceutical Benefits Scheme
  GPO Box 9856
  [Your capital city]

For PBS Safety Net applications that have been rejected for reasons related to the COVID-19 pandemic please email CO.PBS.Program.Delivery@servicesaustralia.gov.au.

To order additional stock of PBS Safety Net cards complete PBS Safety Net stationery order form.

To enquire about charging items at the PBS Safety Net rate please call:

• Phone: 132 290 24 hours, 7 days
• Email: pbs.general.orders@servicesaustralia.gov.au.

To submit a claim for a refund, complete or direct the patient to the patient claim for refund form and

• Post to:
  Services Australia
  GPO Box 9826
  [Your capital city]

To order non-personalised stationery and existing prescription pads for doctors, dentists, optometrists, nurse practitioners and midwives:

Phone 132 290 choose Option 2, 24 hours, 7 days.

To order personalised stationery for doctors, dentists, optometrists, nurse practitioners and midwives - use the relevant PBS prescription order form and send the completed form to:

• Email: PBS.Stationery.Orders@servicesaustralia.gov.au
• Post to:
  Prescription Pad Order Clerk
  Pharmaceutical Benefits Branch
  Services Australia
  GPO Box 9826
  SYDNEY NSW 2001

To order stationery for community pharmacies, private hospital pharmacies and participating public hospitals:

• Phone: 02 9933 4456 Monday to Friday, 9 am to 5 pm local time
• Fax: 02 9933 4444
• Email: pbs@camerons.net
• Web: Camerons Group.

Phone: 1800 700 199 Monday to Friday, 8 am to 5 pm AWST.

(For queries about the Disability Medical Assessment Referral System choose option 2).

Email: ebusiness@servicesaustralia.gov.au.

Phone: 1800 631 181 24 hours, 7 days.

• Phone: 131 524
  Monday to Friday, 9 am to 5 pm local time
• Fax: 1300 657 239
• Post to:
  Customer Compliance Branch
  Business Integrity
  Services Australia
  PO Box 9822
  SYDNEY NSW 2001

Phone: 1800 552 580 24 hours, 7 days, call charges may apply.

Get help with a scam or report identity theft
Phone: 1800 941 126 Monday to Friday, 8 am to 5 pm.

Simplified Billing/ECLIPSE

• Enquiries from Private health insurers or Billing Agents about Simplified Billing/ECLIPSE claims processing.

Phone: 1300 130 043 Monday to Friday, 8:30 am to 5:00 pm, AEST, call charges may apply.

Email: statistics@servicesaustralia.gov.au.

Phone: 1800 810 586 for information about payments and services.

Phone: 1300 550 017 Monday to Friday, 8:30 am to 5:00 pm local time.

• Phone: 1800 010 550 Monday to Friday, 8:30 am to 5:00 pm Australian Central Standard Time (ACST)
• Fax: 1300 588 673
• Post to:
  Workforce Incentive Program – Doctor Stream
  Services Australia
  GPO Box 2844
  ADELAIDE SA 5001