Mutual obligation requirements
Mutual obligation requirements are tasks and activities you agree to do while getting certain payments from us. Penalties apply if you don’t meet them.
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Mutual obligation requirements are tasks and activities you agree to do, to help you find a job.
If you live in an area with lockdown restrictions
Due to coronavirus (COVID-19), we’ve temporarily paused mutual obligation requirements for job seekers and participants that live in the following areas only:
|State, Territory or Local Government Areas (LGAs)||Duration of suspension period|
Greater Sydney in New South Wales
Read more about restrictions in Greater Sydney on the NSW Government website.
|27 June 2021 to 5 October 2021|
Regional New South Wales, including Jervis Bay
Bathurst, Bega, Blayney, Bogan, Bourke, Brewarrina, Broken Hill, Cabonne, Central Coast, Central Darling, Cessnock, Dubbo, Dungog, Eurobodalla, Forbes, Gilgandra, Goulburn Mulwarre, Kiama, Lake Macquarie, Lithgow, Maitland, Mid-Coast, Mid-Western, Muswellbrook, Narrabri, Narromine, Newcastle, Orange, Parkes, Port Stephens, Queanbeyan-Palerang, Shellharbour, Shoalhaven, Singleton, Snowy Monaro, Upper Hunter, Walgett, Wingecarribee.
|15 August 2021 to 21 September 2021|
|Yass||15 September 2021 to 30 September 2021|
|Albury||16 September 2021 to 28 September 2021|
|Lismore||16 September 2021 to 28 September 2021|
|Glen Innes Severn and Hilltops||17 September 2021 to 28 September 2021|
|Victoria||5 August 2021 to 5 October 2021|
Australian Capital Territory, except Jervis Bay
12 August 2021 to 19 October 2021
During this period, no payment suspensions or financial penalties will apply if you don’t meet your mutual obligation requirements.
You should continue to check when your requirements are due after the temporary pause of mutual obligation requirements end. If you’re unable to meet your job search requirements after the temporary pause ends, you need to call either:
- your provider
- the Department of Education, Skills and Employment’s Digital Services Contact Centre.
You can find more information about:
- mutual obligation requirements on the jobactive website
- advice for job seekers on the Department of Education, Skills and Employment website.
If you live in other parts of Australia
You must meet all of your mutual obligation requirements.
These requirements are in your Job Plan and may include one or more of the following:
- attending appointments with an employment services provider or us
- job searches, including looking for work and applying for jobs
- doing Work for the Dole
- other approved activities such as study, training, paid or voluntary work.
You may have different mutual obligation requirements if any of these apply, you’re:
You have mutual obligation requirements if you get any of these:
- JobSeeker Payment
- Youth Allowance as a job seeker
- Parenting Payment and are a compulsory ParentsNext participant
- Parenting Payment single after your youngest child turns 6
- Special Benefit paid under certain conditions.
From 1 April 2021, you’ll need to meet mutual obligation requirements if you’re both:
- a sole trader or other self-employed customer
- getting JobSeeker Payment or Youth Allowance as a job seeker.
Mutual obligation requirements are compulsory.
This means if you’re a job seeker you must:
- do all the tasks and activities listed in your Job Plan
- go to appointments with your employment services provider
- complete and report your job searches
- accept any offer of suitable paid work.
If you don’t meet your mutual obligation requirements, suspensions, demerits or financial penalties may apply.
If you haven’t already, you need to do both of the following:
- complete the Job Seeker Snapshot questionnaire
- agree to a Job Plan.
You can do these either:
- with your provider, if you have one
- through the online employment service on the jobactive website.
You also need to:
If you’re a compulsory participant in ParentsNext, you’ll need to do all of these:
- go to appointments
- take part in set activities
- sign a participation plan.
If you don’t your payment may stop.
This applies if you’re in one of these:
The penalties for not meeting your mutual obligation requirements are different if you’re in the Community Development Program.
If you’re a new job seeker
Once you submit your claim, the Department of Education, Skills and Employment will contact you. They’ll tell you how to access the online employment service. This is where you can manage your Job Plan and tasks online.
When you sign in, you’ll see tasks to complete on your dashboard.
Complete a Job Seeker Snapshot questionnaire
The Job Seeker Snapshot is a series of questions about your circumstances. It helps to work out what employment assistance and services you need. You must complete this after you submit your claim.
Agree to a Job Plan
You must agree to a Job Plan. It lists the tasks and activities you agree to do to help you find a job.
These tasks and activities are your mutual obligation requirements. You can negotiate your Job Plan with either:
- your provider
- us if we manage your activities.
If you’re in the online employment service, you need to review and agree to your Job Plan online. If you have any problems, call the Department of Education, Skills and Employment’s Digital Services Contact Centre.
If you don’t agree to a Job Plan, your payment may stop.
Connect to employment services
Generally, there are 2 ways to connect with employment services. The information you provide in your Job Seeker Snapshot questionnaire will decide this.
You’ll connect with either:
- a provider
- online employment services.
In some situations, we may manage your tasks and activities. We’ll let you know if this applies to you.
Employment services providers
If you need to connect to a provider, they’ll contact you to book your first appointment with them. You must attend this and all future appointments. You can do this online, over the phone or in person when safe to do so.
If you’re unable to attend appointments or activities, you must contact your provider prior to the scheduled start time.
Your provider can help you with all of these:
- referrals to other services
When a return to face-to-face servicing started
Face-to-face servicing with providers started again in early March 2021. This may vary in response to local health advice and state and territory COVID-19 requirements.
This applies if you’re registered with any of the following providers:
- Disability Employment Services
Online employment services
You’ll continue to see tasks on your dashboard. You need to complete these tasks to help you find and keep a job.
Read more about the online employment service on the Department of Education, Skills and Employment website.
What you need to report
If you get an income support payment from us, you must report any income earned in the past 14 days. This includes your partner’s income. You need to tell us even if it’s $0.
Keep in mind, you must report your and your partner’s income before we can make your first payment.
You’ll keep reporting every 14 days.
You also need to report if you’re meeting your mutual obligation requirements or not.
You can check your reporting dates using either:
When things change
If your current situation changes, like your regular work hours increase or reduce, your Job Plan may need updating.
Job seekers with an employment services provider
If you have an employment services provider, you should talk to them first. Otherwise, you can call the Department of Education, Skills and Employment’s National Customer Service Line on 1800 805 260.
Job seekers in online employment services
If you’re in online employment services, call the Department of Education, Skills and Employment’s Digital Services Contact Centre on 1800 314 677.
You also need to tell us if your circumstances change. If you don’t tell us, we could overpay you and you’ll need to pay us back.
You may be exempt from mutual obligation requirements in certain circumstances.
This could be something like:
- a crisis such as the death of an immediate family member, domestic violence or being homeless
- a disaster at home, such as fire or flood
- short term care duties for an adult or child.
Call us on your regular payment line to ask if you can get an exemption. You’ll need to give us proof of what’s going on.
If you’re sick, or injured, you may be temporarily exempt from your requirements. You’ll need to give us a medical certificate. You can do this using your Centrelink online account through myGov, or lodge it at a Service Centre. The medical certificate must state why you’re unfit to work and for how long. You’ll need to give us a medical certificate if you’re getting:
While we assess your request for an exemption, you need to keep meeting your mutual obligation requirements. This includes attending appointments with your employment services provider.
If you’re impacted by coronavirus (COVID-19)
We may grant you an exemption for up to 14 days without evidence if you’re either:
- caring for someone who needs to self-isolate.
If you’re a principal carer
You may be exempt from mutual obligation requirements in some family situations.
Read about exemptions for principal carers.
These are approved tasks and activities you agree to do to keep getting your payment. They give you a better chance of finding work.
Page last updated: 17 September 2021
This information was printed 20 September 2021 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/parenting-payment/what-your-commitments-are/mutual-obligation-requirements. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.