Child Support online account help - Upload documents

Instructions on how to upload and submit documents with your Child Support online account.

Uploading documents to us online is safe and convenient.

You can upload and submit most documents with your online account through myGov. Read about what kind of Child Support documents you can submit online.

The screenshots in this guide are from a computer. The screen layout will look different if you’re using a mobile device.

Step 1: get started

Sign in to myGov and select Child Support.

On your homepage, go to the Quick links section, then to Upload documents, and select Send supporting documents.

Or, from the homepage, select MENU, followed by Send supporting documents.

Step 2: upload your document

Choose Select a document type.

You can include a maximum of 10 files for each upload.

We accept jpg, png, pdf or tiff file formats. Each file must be less than 5 MB in size.

Select the document type you want to upload from Select a document type.

Select Choose files to find the file or files you want to upload, then select Open.

Select:

  • Add file if you have more files to upload for this document type
  • Upload if you don’t have any more files to upload for the document type
  • Cancel if you no longer want to upload a document or need to start again.

Step 3: review and submit

Documents you’ve uploaded will show in PDF format.

Review the information to make sure it’s correct. If you need to delete a document, select the bin icon.

If you have more documents to upload, select Choose files and repeat Step 2

If you don’t have any more documents to upload, select Submit.

Get receipt

We’ll give you a receipt when you submit your documents. Make a note of the Receipt ID for your records.

After uploading your documents, you can select:

  • online history to view your document upload history and go to Step 4.
  • Finish to go back to your homepage.

Step 4: view upload history

You can view documents you’ve uploaded in Online history. You don’t need to upload these again unless we ask you to.

From the Online history page, select Upload history.

You can also view your Upload history from your homepage.

Select MENU, followed by Online history.

A list of uploaded documents will display.

In Upload history, your documents will be in PDF format. To view your files, you’ll need PDF reader software.

Select a document to open or save it to your files.

You can’t delete any documents in your Upload history.

Select MENU, followed by Home to go back to your homepage.

Step 5: sign out

From your homepage, you can complete other transactions or select Return to myGov to return to myGov.

For your privacy and security, sign out when you’ve finished using your myGov account.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 12 May 2020