We’re redesigning the Child Support online account. Some things in your account will look different to what you’re used to. You can choose to access Update contact details by selecting either:
- My profile summary in the redesigned Child Support online account
- your existing Child Support online account.
in this guide
My profile summary in the redesigned Child Support online account
Step 1: get started with My profile summary in the redesigned Child Support online account
Sign into myGov or the myGov app and select Child Support.
Select My profile summary.
From the My profile summary page, select Edit contact details.
Step 2: update contact details with My profile summary in the redesigned Child Support online account
On the Edit contact details page, we’ll display the details you’ve given us before.
To add or update your contact details, enter your new details including your:
- Mobile number (optional)
- Day time number (optional)
- After hours number (optional)
- Email address.
Once you finish updating your details, select Next.
If you no longer want to update your contact details, select Cancel.
Step 3: review and submit with My profile summary in the redesigned Child Support online account
We’ll give you a summary of the details you’ve told us about.
Check the Contact details to make sure they’re correct.
Select either:
- Edit contact details if you need to make any changes
- Cancel if you don’t want to continue.
If all the details are correct, read the declaration. If you understand and agree with the declaration, select I have read, understood and accept the declaration, then select Submit.
Step 4: receipt from My profile summary in the redesigned Child Support online account
We’ll give you a receipt when you submit your update. Make note of the Receipt ID for your records.
The information you’ve updated may not appear in your online account straight away.
Select any of the following:
- Save receipt to keep a copy of your receipt
- Back to My profile summary to view and edit other details
- Return Home to go back to your online account homepage.
Step 5: sign out
From your homepage, you can complete other transactions or select Return to myGov to go back to your myGov account.
For your privacy and security, sign out when you have finished using your myGov account.
We have other guides to help you. Read about help for myGov, online accounts and mobile apps.
Your existing Child Support online account
Step 1: get started with your existing Child Support online account
Sign into myGov or the myGov app and select Child Support.
Select Child Support online account.
From your homepage, select Update contact details or Update my contact details from My profile.
Or, select MENU then My profile then Update my contact details.
Step 2: update contact details with your existing Child Support online account
On the Contact details page, we’ll display the details you’ve given us before.
If you don’t need to update your phone or email details, select Next. Then go to Step 3 to update your address details.
If you need to update your contact details, delete the incorrect information. Then enter your new details. If you’re entering a landline phone number, include the area code and make sure there are no spaces.
Once you finish updating your details, select Next.
If you no longer want to update your contact details, or need to start again, select Exit.
Step 3: update address details with your existing Child Support online account
The Address details page will display the postal and residential address details you’ve given us before.
If you don’t need to update your address details, select Next. Then go to Step 4 to review and submit your details.
If you need to update your Postal address, delete the current address and start typing your new address.
If your address does not appear, select I can’t find my address to manually enter it.
If your Residential address is the same as your Postal address, leave the checkbox ticked. This will copy your postal address details to the residential address section.
If your details are up to date, select Next.
If your Residential address is different to your Postal address, select the checkbox to remove the tick. Then delete the current address and start typing your new address.
If your address doesn’t appear, select I can’t find my address to manually enter it.
Once you finish entering your new address details, select Next.
If you no longer want to update your address details, or need to start again, select Exit.
Step 4: review and submit with your existing Child Support online account
We’ll give you a summary of your new details.
To display the full summary, select Contact details and Address details. The information will expand.
Read the information on this page to make sure it’s correct.
Select either:
- Back, if you need to make any changes
- Exit, if you don’t want to continue, or need to start again.
If all of the details are correct, read the declaration. If you understand and agree with the declaration, select I have read, understood and accept the declaration, then select Submit.
Step 5: receipt from your existing Child Support online account
We’ll give you a receipt to let you know you have submitted your update. Please make a note of the Receipt ID for your records.
The updated information may not appear in your online account straight away.
Select Finish to go back to your My profile page.
From your My profile page, select the ChildSupport icon to return to your online account homepage.
Step 6: sign out
From your homepage, you can complete other transactions or select Return to myGov to go back to your myGov account.
For your privacy and security, sign out when you have finished using your myGov account.
We have other guides to help you. Read about help for myGov, online accounts and mobile apps.