Express Plus Centrelink mobile app help - Advise non-lodgement of tax return

Instructions to tell us you or your partner don’t need to lodge a tax return using your Express Plus Centrelink mobile app.


If you get Family Tax Benefit or Child Care Subsidy you need to confirm your family income by either:

  • lodging a tax return
  • letting us know if you don’t need to lodge.

This is so we can balance your payments and make sure we pay you the correct amount.

Read more about balancing your family assistance payments.

The screenshots in this guide are from an Android device. Some screens may look different if you’re using an iOS device.

Step 1: get started

Select More from the home screen.

Select Advise tax non-lodgement.

Or if you have an Advise non-lodgement of tax return task you can select this to start your update.

Before you start, read the information on the screen. We’ll tell you to contact the ATO if we can’t accept your non-lodgement advice.

Select Dismiss to continue.

Select a Financial Year you need to advise non-lodgement for. In this example we’ll use 2019-2020.

Step 2: tell us about your situation

Lodging a tax return

We’ll ask you if you’ve lodged or intend to lodge your tax return. Select NO if you don’t need to lodge a tax return.

If you have a partner, you’ll need to give us their answers too. In this example, we’ve selected YES you do have a partner who has already, or will, lodge a tax return.

Select the tick icon to continue.

We’ll ask you why you’re not lodging a tax return. Select your Reason for non-lodgement option. When you select your reason a tick will appear next to it. In this example we’ve selected Income was below tax-free threshold.

The Income was below tax free threshold reason may prefill for you. This will happen if you didn’t get an Income Support Payment for the whole financial year.

Select the tick icon at the bottom of your screen to continue.

We’ll ask if you’ve checked with the ATO that you’re not required to lodge a tax return. If you’re not sure, use the Do I need to lodge a tax return tool on the ATO website.

Select YES if you’ve checked with the ATO.

If you select NO, you won’t be able to continue.

In this example we’ve selected YES.

Income details

We’ll prefill your income details from your Centrelink record. You need to check these amounts. You should update them if they’re wrong.

It’s important to make sure the income details you give us are accurate. This is so you’re paid the right amount when we balance your payments.

Find out what to include as part of your adjusted taxable income.

Make sure you include any taxable and tax-free Government payments you got during the financial year. Your payment summary will show your taxable and tax-free payments for the financial year. You can find this in the request a document service in your Centrelink online account. A Disaster Recovery Allowance (DRA) or ex-gratia DRA for an emergency event will show on your payment summary. If it shows as a taxable payment, you must include it. If it shows as a tax-free payment you don’t need to include it.

You don’t need to include any of the following as part of your income details:

  • Family Tax Benefit
  • Child Care Subsidy
  • child support
  • Carer Allowance
  • $750 Economic Support Payment
  • Australian Government Disaster Recovery Payment (AGDRP) or ex-gratia Disaster Recovery Payment
  • tax-free Disaster Recovery Allowance (DRA) or ex-gratia DRA.

Before you continue, read the information on screen. Select Dismiss to continue.

To make updates, select the income type you want to update.

Enter the income you got for the financial year.

Select DONE when you’ve finished.

You’ll need to do this for each item you need to update.

If you’ve updated your taxable income, we’ll ask if you’ve paid tax on the income you got.

Select the slider if you’ve paid tax on your income. If you haven’t paid tax on your income, you don’t need to do anything.

Select the tick icon to continue.

Step 3: review and submit

It’s important you check your details to make sure everything is correct.

If something doesn’t look right, select the back icon to change it.

If everything is correct, select the tick icon.

Read the declaration. If you understand and accept the declaration, select I ACCEPT AND SUBMIT.

We’ll let you know if your non-lodgement advice has been successful.

We’ll give you a receipt number and let you know the outcome of your non-lodgement update. Please make a note of the Receipt number for your records.

Step 4: sign out

For your privacy and security, select the Sign out icon when you’ve finished using the app.

Page last updated: 8 October 2020