Express Plus Centrelink mobile app help - How to use video chat for appointments

You can use video chat for some appointments using the Express Plus Centrelink mobile app. Video chat appointments are currently available by offer only.

To attend a video chat appointment, your mobile device or computer must have a microphone, camera and access to the internet or data. Make sure you have these in place before booking a video appointment.

Your personal location may be clearly visible to Services Australia staff, ensure you are in a private location for the video chat and be comfortable with what is being displayed.

You don’t need to download any extra apps to attend the appointment.

The video chat appointment will open using the preferred browser on your mobile device. Video chat appointments work best on Safari, Google Chrome and Microsoft Edge internet browsers.

We’re currently only offering video chat appointments to some customers. We may ask you for feedback about your experience. Giving feedback is optional.

Step 1: get started

Sign in to the Express Plus Centrelink mobile app by selecting Start now.

Step 2: open the video chat appointment

To access the video chat appointment details, select the appointment from your home screen.

Do this 5 minutes before your appointment time.

The video chat appointment details will show. Select Join meeting.

A warning will display. Select OK to launch your browser.

Please note: If you have previously downloaded the MS Teams app you do not need to select Cancel. Selecting OK to launch the browser will take you into the video chat meeting.

Enter your name and select Join.

Wait 15 minutes for us to start the appointment with you. If we don’t join, call us on the number provided in your appointment letter.

Step 3: sign out

When you finish your appointment, select Hang up to end the call.

For your privacy and security, sign out when you’ve finished using the app.

Page last updated: 31 July 2023.
QC 61931