Contact us

Information about how to contact Services Australia including Centrelink, Medicare and Child Support.

Coronavirus (COVID-19) support and payments

We’re experiencing a high demand for our services.

If you already get a payment from us, you don’t have to do anything to get the extra financial assistance. We already have your details.

Find out how best to access our services.

We’ll close on Friday, 10 and Monday 13 April 2020 for the Easter holiday. Read more about public holiday closures, reporting and payment arrangements.

Get in touch

Self service You can do most of your Centrelink, Medicare and Child Support business with us online or by self service. Connect with us on social media You can connect with us through our official accounts. Use our social media to ask us questions and stay up to date. Write, email or fax Request or send us information about our payments and services in writing, by email or fax. Phone us Call us for information about payments and services for Centrelink, Medicare, and Child Support. Feedback We value your feedback. Make a complaint, give a compliment or offer a suggestion. Your feedback helps us improve our service. Find us Find us at one of our service centres. We can help with payment and service information for Centrelink, Medicare and Child Support.

About contacting us

Customer service changesSometimes there are interruptions to our service delivery. This may include a natural disaster, public holiday or system maintenance. Help in an emergencyInformation about payments and services for people recovering from a major disaster or in severe financial hardship. Reporting fraudIf you suspect someone may be committing fraud against Centrelink, Medicare or Child Support, you should report it. Our service commitmentsWe provide high quality Centrelink, Medicare and Child Support services. Your responsibilitiesYour responsibilities when dealing with the Department of Human Services. How we use market researchWe regularly do market research with people who use our services and we may ask you to take part. Your views count and can help make a real difference. Random sample reviewsWe review your and your partner’s details to make sure you’re getting the right payment and payment amount.

If you need to call us about:

Page last updated: 3 April 2020