Contact us
Information about how to contact Services Australia including Centrelink, Medicare and Child Support.
Coronavirus (COVID-19) support and payments
We’re experiencing a high demand for our services.
If you already get a payment from us, you don’t have to do anything to get the extra financial assistance. We already have your details.
Find out how best to access our services.
Get in touch
Self service You can do most of your Centrelink, Medicare and Child Support business with us online or by self service.
Connect with us on social media You can connect with us through our official accounts. Use our social media to ask us questions and stay up to date.
Write, email or fax Request or send us information about our payments and services in writing, by email or fax.
Phone us Call us for information about payments and services for Centrelink, Medicare, and Child Support.
Feedback We value your feedback. Make a complaint, give a compliment or offer a suggestion. Your feedback helps us improve our service.
Find us Find us at one of our service centres. We can help with payment and service information for Centrelink, Medicare and Child Support.
About contacting us
Customer service changesSometimes there are interruptions to our service delivery. This may include a natural disaster, public holiday or system maintenance. Help in an emergencyInformation about payments and services for people recovering from a major disaster or in severe financial hardship. Reporting fraudIf you suspect someone may be committing fraud against Centrelink, Medicare or Child Support, you should report it. Our service commitmentsWe provide high quality Centrelink, Medicare and Child Support services. Your responsibilitiesYour responsibilities when dealing with us. How we use market researchWe regularly do market research with people who use our services and we may ask you to take part. Your views count and can help make a real difference. Random sample reviewsWe review your and your partner’s details to make sure you’re getting the right payment and payment amount.
If you need to call us about:
- business and employer matters, use our Business and employer contact information
- health professional services, use our health professionals contact information
- government stakeholder, media and career, use our corporate contact information.
Page last updated: 4 May 2020
This information was printed 22 May 2020 from https://www.servicesaustralia.gov.au/individuals/contact-us. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.