Contact us

Get in touch

Call us for information about payments and services for Medicare, Centrelink or Child Support.

You can connect with us through a number of official accounts. Use our social media to ask us questions and stay up to date.

Write to us

Request or send us information about our payments and services in writing. Learn how to return mail to us if it’s not for you.

Self service

You can manage most of your Medicare, Centrelink and Child Support information with us online or by phone self service.

Feedback

We value your feedback. You can submit a complaint, give a compliment or offer a suggestion to help us improve our service.

Find us

Find one of our service centres, agents or access points. We can help with payment and service information for Medicare, Centrelink and Child Support.

If you need to call us about:

business and employer matters, use our business and employer contact information
health professional services, use our health professionals contact information
government stakeholder, media and career, use our corporate contact information.

Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

Reporting fraud

If you suspect someone may be committing fraud against Medicare, Centrelink or Child Support, you should report it.

Claiming compensation from us

If you believe we’ve made a mistake that caused you financial loss or injury, you may be able to claim compensation from us.

Using research and surveys to improve our services

We get feedback from our customers about our processes and services. This can be done through a research company and customer surveys. Your views count and can help improve our services.

Payment Accuracy Reviews

We review your details to make sure you’re getting the right payment and payment amount. If you have a partner, we’ll also review their details.

Explanations and formal reviews

Find out what you can do if you want more information or disagree with a decision we've made.

Change of circumstances if you get a Centrelink payment

It’s important to tell us if your circumstances change if you get a Centrelink payment, plan to claim a payment, or owe us money.

Report a cyber security system risk

How to report cyber security system risks in our online systems.

Contact us

Get in touch

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