How to report and manage your payment

There are things you need to do while you’re getting Youth Allowance as a student or an Australian Apprentice.

You’ll need to:

Call us on the Youth and students line to tell us if any of the following happen:

  • you don’t remain enrolled in your course
  • you don’t plan on returning to study
  • your study load reduces
  • you’re getting the away from home rate of payment from us and you’re no longer maintaining your term address.

If you don’t do these things

We may pay you the wrong amount and you’ll get a debt you’ll need to repay.

To find more information about your payments, go to My payments in your Centrelink online account. There, you’ll be able to see information including how we work out your payment and how much we’ll pay you.

Contact numbers available on this page.

Youth and students line

Use this line for help with payments for students and trainees of any age, and job seekers under 22.

132 490
Monday to Friday 8 am to 5 pm

If your payment has stopped, it may be because we need your parents’ or guardians’ income information. Read more about how they can update their income details online.

If you need help with an ABSTUDY payment call the ABSTUDY line.

Waiting on your claim to be processed?

Claims take longer to process at the beginning of the semester when a lot of people claim at once.

 

There are other ways you may want to contact us.

Page last updated: 6 January 2025.
QC 43946