Cancelling your payment online

You may be able to cancel your own payment online. This means you don’t need to visit a service centre or call us. Cancelling your payment is fast and easy and helps you avoid a debt.

You can cancel your own payment online if you get:

You may not need to cancel your payment if you’ve found work. You may still qualify for income support due to your Working Credits balance. You need to keep reporting your details to access these credits.

Who can’t cancel their own payment online

You won’t be able cancel your own payment online if:

  • you’re using Income Management
  • you have a nominee
  • you have a partner on a payment.

You’ll need to speak with us.

How to cancel your own payment online

Follow these steps to cancel your own payment online:

  1. Sign in to your Centrelink online account through myGov.
  2. Select Payments and claims.
  3. Select Manage payments.
  4. Select Cancel my current payment.
  5. Read the information on the Cancel My Payment page, then select Next to continue.
  6. Read the declaration. If you understand and agree with the declaration, select I accept the declaration. Then select Submit.
  7. Confirm your update by selecting either Yes to confirm your update and cancel your payment, or No if you no longer want to cancel your payment.

If you select Yes, we’ll give you a receipt when you submit your update. Make a note of the Receipt ID for your records.

What happens next

You don't need to contact us. We’ll send you a letter once we’ve cancelled your payment.

If you need to get one of these payments in future, you'll have to submit a new claim.

Page last updated: 20 July 2022