If you’re a health professional contact us using one of the options on this page.
If you’re a customer, corporate stakeholder, or business, contact us using the contact options for you.
Contacting us online
Health Professional Online Services (HPOS) provides secure and convenient online services for health professionals and administrators. Using this service may save you having to email, call or write to us.
Contacting us by phone, email or post
What the phone costs are
Call costs from a landline to a:
- 13 number from anywhere in Australia are the cost the same as your other local calls
- 1800 number (Freecall™) are free.
These numbers may cost more to call from a public or mobile phone.
Some of our phone lines are either closed or have limited operating times on public holidays. We recommend you make your call on standard business days.
How to contact us
| Service | Contact |
|---|---|
| 90 day pay doctor cheque scheme |
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| Aboriginal and Torres Strait Islander Access line | Phone: 1800 556 955 Monday to Friday, 8:30 am to 5:00 pm local time. |
| Aboriginal Health Services (claiming and supply of PBS items) |
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| Aboriginal Health Services (eligibility criteria and Approval enquiries - Department of Health and Aged Care) | Email: pbs-indigenous@health.gov.au. |
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Aged care providers - general enquiries including:
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Contact the Department of Health in your state or territory. |
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Aged care providers - claims and payments including:
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Aged care providers - entry into care including:
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Phone My Aged Care: 1800 200 422. |
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Aged care providers:
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Phone My Aged Care: 1800 836 799. |
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Aged care providers - DVA general enquiries including:
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Phone Department of Veterans’ Affairs: 133 254 or 1800 195 206 if you’re in a regional area. |
| Aged care software vendors |
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| Australian Immunisation Register |
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| Billing Medicare in public hospitals | |
| Bulk Bill late lodgement applications |
Post to: Services AustraliaMedicare Provider Services GPO Box 9822 [Your capital city] |
| Change multiple provider location ID registration details (Medicare eClaiming Programs section) |
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| Child Dental Benefits Schedule |
Phone: 132 150 24 hours, 7 days When calling, enter your 6-digit provider number. If required, insert 0s at the beginning to make up a total of 6 digits. |
| Cleft Lip and Cleft Palate Scheme | Phone: Medicare 132 011. |
| Complaints and feedback |
Phone: 1800 132 468 Monday to Friday, 8:30 am to 5:00 pm local time. |
| Diagnostic imaging and radiation oncology practices - LSPN |
Applying for a Location Specific Practice Number (LSPN) for diagnostic imaging and radiation oncology practices:
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| eBusiness Service Centre (Medicare) |
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| Education for health professionals | |
| Goods and services tax (Medicare) |
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| Health compliance | Contact the Department of Health and Aged Care compliance division. |
| Healthcare Identifiers Service for health professionals Operations Team |
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| Healthcare Identifiers Vendor Operations Team | |
| Health Professional Online Services (HPOS) |
Phone: 132 150 option 6 - electronic claiming or Health Professional Online Services (HPOS) Monday to Friday, 8 am to 5 pm AWST. |
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Incentive programs (Medicare) including:
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| Indigenous Access Program |
Post to: PO Box 1001TUGGERANONG ACT 2901 |
| Information release | |
| Interpreters |
Phone: 132 011 for patient use only Monday to Friday, 8 am to 5 pm local time. Your patients can call this number if they need an interpreter for Medicare services. We’ll arrange one for free. |
| MBS item interpretation (Medicare) |
Phone: 132 150 Monday to Friday, 8:30 am to 5:00 pm local time. Choose option 3 for questions about the interpretation of items in the MBS. |
| Medical Indemnity |
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| Medicare Aboriginal and Torres Strait Islander Access Line |
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| Medicare Claims Section late lodgement applications |
Post to: Services AustraliaMedicare Claims Section PO Box 9822 [Your capital city] |
| Medicare provider enquiries (Medicare Program) |
Phone: 132 150 When calling the provider enquiry line these options are available:
Email: medicare.prov@servicesaustralia.gov.au Post to: MedicareGPO Box 9822 [Your capital city] |
| Midwife Professional Indemnity Contact Centre | |
| My Health Record registration enquiries |
Phone: 1800 723 471, option 2 24 hours, 7 days. |
| Developer Support and Online Technical Support (OTS) for Software Vendors |
OTS Software Vendor Technical Support - helps you diagnose and resolve technical issues during the development and production stages, including technical issues encountered in the vendor environment. EmailsEmail: onlineclaiming@servicesaustralia.gov.au. OTS Product Integration Team - helps you test your software products to achieve a Notice of Integration (NOI) or Notice of Connection (NOC). Email: itest@servicesaustralia.gov.au. |
| Optometrist’s date of service check |
Phone: 1300 652 752
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| Pathology Registration Enquiries |
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| PBS authority approvals |
For Authority required (streamlined) items find streamlined authority codes in the Schedule of Pharmaceutical Benefits. You don’t need to call us to get an authority approval number to prescribe PBS streamlined authority required items, unless you require increased quantities or repeats. For Authority required items or increased quantities and repeats:
If you hear an emergency message, you must follow the emergency provision arrangements. For written authority required items:
For Written Authority Application Forms for Complex Drugs Programs:
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| PBS Complex Drugs Programs enquiry line |
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| PBS general enquiries |
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| PBS Safety Net for pharmacists |
For PBS Safety Net applications that have been rejected for reasons related to the COVID-19 pandemic please email CO.PBS.Program.Delivery@servicesaustralia.gov.au. To enquire about charging items at the PBS Safety Net rate please call:
To submit a claim for a refund, complete or direct the patient to the patient claim for refund form and
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| PBS stationery order forms |
To order non-personalised stationery and existing prescription pads for doctors, dentists, optometrists, nurse practitioners and midwives: Phone 132 290 choose Option 2, 24 hours, 7 days. To order personalised stationery for doctors, dentists, optometrists, nurse practitioners and midwives - use the relevant PBS prescription order form and send the completed form to:
To order stationery for community pharmacies, private hospital pharmacies and participating public hospitals:
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| PKI site and individual certificates |
Phone: 1800 700 199 Monday to Friday, 8 am to 5 pm AWST. (For queries about the Disability Medical Assessment Referral System choose option 2). |
| Prescription Shopping Information Service |
Phone: 1800 631 181 24 hours, 7 days. |
| Reporting suspected fraud |
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| RPBS authority telephone applications |
Phone: 1800 552 580 24 hours, 7 days, call charges may apply. |
| Scams and identity theft |
Get help with a scam or report identity theft |
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Simplified Billing/ECLIPSE
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Phone: 1300 130 043 Monday to Friday, 8:30 am to 5:00 pm, AEST, call charges may apply. |
| Statistical reporting on Medicare | |
| Telephone Type Writer (TTY) |
Phone: 1800 810 586 for information about payments and services. |
| Veterans’ Affairs Processing (VAP) programme enquiry line | Phone: 1300 550 017 Monday to Friday, 8:30 am to 5:00 pm local time. |
| Workforce Incentive Program (WIP) - Doctor Stream |
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