If you’re a health professional contact us using one of the options on this page.
If you’re a customer, corporate stakeholder, or business, contact us using the contact options for you.
Contacting us online
Health Professional Online Services (HPOS) provides secure and convenient online services for health professionals and administrators. Using this service may save you having to email, call or write to us.
Contacting us by phone, email or post
What the phone costs are
Call costs from a landline to a:
- 13 number from anywhere in Australia are the cost the same as your other local calls
- 1800 number (Freecall™) are free.
These numbers may cost more to call from a public or mobile phone.
Some of our phone lines are either closed or have limited operating times on public holidays. We recommend you make your call on standard business days.
How to contact us
| Service | Contact |
|---|---|
| 90 day pay doctor cheque scheme |
Phone: 132 150 for information about the scheme Monday to Friday, 8 am to 5 pm Australian Western Standard Time (AWST). Fax: 08 8274 9307 Post to: Services AustraliaGPO Box 570 ADELAIDE SA 5001 |
| Aboriginal and Torres Strait Islander Access line | Phone: 1800 556 955 Monday to Friday, 8:30 am to 5:00 pm local time. |
| Aboriginal Health Services (claiming and supply of PBS items) |
Phone: 132 290 24 hours, 7 days. Email: qld.ahs@servicesaustralia.gov.au Post to: Remote Area Aboriginal Health ServicesPharmaceutical Benefits Scheme Services Australia PO Box 9826 BRISBANE QLD 4001 |
| Aboriginal Health Services (eligibility criteria and Approval enquiries - Department of Health and Aged Care) | Email: pbs-indigenous@health.gov.au |
|
Aged care providers - general enquiries including:
|
Contact the Department of Health in your state or territory. |
|
Aged care providers - claims and payments including:
|
Phone: 1800 195 206 Monday to Friday, 8:30 am to 5:00 pm Australian Eastern Standard Time (AEST). Email: aged.care.liaison@servicesaustralia.gov.au Post to: Services AustraliaAged Care Payments GPO Box 9923 SYDNEY NSW 2001 |
|
Aged care providers - entry into care including:
|
Phone My Aged Care: 1800 200 422 |
|
Aged care providers:
|
Phone My Aged Care: 1800 836 799 |
|
Aged care providers - DVA general enquiries including:
|
Phone Department of Veterans’ Affairs: 133 254 or 1800 195 206 if you’re in a regional area. |
| Aged care software vendors |
Phone: 1300 550 115 Monday to Friday, 8:30 am to 5:00 pm Australian Eastern Standard Time (AEST). |
| Australian Immunisation Register |
Phone: 1800 653 809 for AIR general enquiries Monday to Friday, 8 am to 5 pm local time. Phone: 1300 650 039 for AIR Internet helpdesk Monday to Friday, 8 am to 5 pm local time. Fax: 08 9254 4810 Email: air@servicesaustralia.gov.au Post to: Australian Immunisation RegisterPO Box 7852 CANBERRA ACT 2610 |
| Bulk Bill late lodgement applications |
Post to: Services AustraliaMedicare Provider Services GPO Box 9822 [Your capital city] |
| Change multiple provider location ID registration details (Medicare eClaiming Programs section) |
Phone: 1800 700 199 Monday to Friday, 8 am to 5 pm local time. |
| Child Dental Benefits Schedule |
Phone: 132 150 24 hours, 7 days. When calling, enter your 6-digit provider number. If required, insert 0s at the beginning to make up a total of 6 digits. |
| Cleft Lip and Cleft Palate Scheme | Phone: Medicare 132 011 |
| Complaints and feedback |
Phone: 1800 132 468 Monday to Friday, 8:30 am to 5:00 pm local time. |
| Diagnostic imaging and radiation oncology practices - LSPN |
Applying for a Location Specific Practice Number (LSPN) for diagnostic imaging and radiation oncology practices: Phone: 1800 620 589 Monday to Friday, 8:30 am to 5:00 pm local time. |
| eBusiness Service Centre (Medicare) |
Phone: 1800 700 199 Monday to Friday, 8 am to 5 pm local time. Fax: 03 9605 7981 |
| ECLIPSE registration or enquiries |
Phone: 1800 700 199 Monday to Friday, 8 am to 5 pm local time. Fax: 03 9605 7981 |
| Education for health professionals | |
| Goods and services tax (Medicare) |
Phone: 1800 653 629 Monday to Friday, 9 am to 5 pm AEST. Fax: 1800 069 288 Email: ABN.RCTI.notifications@servicesaustralia.gov.au Post to: Services AustraliaGST Programme GPO Box 2956 ADELAIDE SA 5001 |
| Health compliance | Contact the Department of Health and Aged Care compliance division. |
| Healthcare Identifiers Service for health professionals Operations Team |
Phone: 1300 361 457 Monday to Friday, 8:30 am to 5:00 pm AEST. |
| Healthcare Identifiers Vendor Operations Team | |
| Health Professional Online Services (HPOS) |
Phone: 132 150 option 6 - electronic claiming or Health Professional Online Services (HPOS) Monday to Friday, 8 am to 5 pm AWST. |
|
Incentive programs (Medicare) including:
|
Phone: 1800 222 032 Monday to Friday, 8:30 am to 5:00 pm ACST. Fax: 1300 587 696 Practice Incentives Program Email: pip@servicesaustralia.gov.au Workforce Incentive Program - Practice Stream Email: wippractice@servicesaustralia.gov.au Post to: Incentives ProgramsGPO Box 2572 ADELAIDE SA 5001 |
| Indigenous Access Program |
Post to: PO Box 1001TUGGERANONG ACT 2901 |
| Information release | |
| Interpreters |
Phone: 132 011 for patient use only Monday to Friday, 8 am to 5 pm local time. Your patients can call this number if they need an interpreter for Medicare services. We’ll arrange one for free. |
| MBS item interpretation (Medicare) |
Phone: 132 150 Monday to Friday, 8:30 am to 5:00 pm local time. Choose option 3 for questions about the interpretation of items in the MBS. |
| Medical Indemnity and Midwife Professional Indemnity Schemes |
Email: medical.indemnity@servicesaustralia.gov.au Post to: Services AustraliaPO Box 1001 TUGGERANONG ACT 2901 |
| Medicare Aboriginal and Torres Strait Islander Access Line |
Phone: 1800 556 955 Monday to Friday, 8:30 am to 5:00 pm local time. Post to: Indigenous AccessGPO Box 9822 [Your capital city] |
| Medicare Claims Section late lodgement applications |
Post to: Services AustraliaMedicare Claims Section PO Box 9822 [Your capital city] |
| Medicare provider enquiries (Medicare Program) |
Phone: 132 150 When calling the provider enquiry line these options are available:
Post to: MedicareGPO Box 9822 [Your capital city] |
| My Health Record registration enquiries |
Phone: 1800 723 471, option 2 24 hours, 7 days. |
| Developer Support and Online Technical Support (OTS) for Software Vendors |
Phone: 1300 550 115 Monday to Friday, 8:30 am to 5:00 pm AEST. Developer Support - first point of contact for registration as a software developer Email: devsupport@servicesaustralia.gov.au. OTS Software Vendor Technical Support - helps you diagnose and resolve technical issues during the development and production stages, including technical issues encountered in the vendor environment. Email: onlineclaiming@servicesaustralia.gov.au. OTS Product Integration Team - helps you test your software products to achieve a Notice of Integration (NOI) or Notice of Connection (NOC). |
| Optometrist’s date of service check |
Phone: 1300 652 752
|
| Pathology Registration Enquiries |
Phone: 1300 721 546 Monday to Friday, 8:30 am to 5:00 pm AEST. Post to: Services AustraliaPathology Registration GPO Box 9822 MELBOURNE VIC 3001 Fax: 03 9605 7984 |
| PBS authority approvals |
For Authority required (streamlined) items find streamlined authority codes in the Schedule of Pharmaceutical Benefits. You don’t need to call us to get an authority approval number to prescribe PBS streamlined authority required items, unless you require increased quantities or repeats. For Authority required items or increased quantities and repeats:
If you hear an emergency message, you must follow the emergency provision arrangements. For written authority required items:
For Written Authority Application Forms for Complex Drugs Programs:
|
| PBS Complex Drugs Programs enquiry line |
Phone: 1800 700 270 Monday to Friday, 8 am to 5 pm local time for more information. Post to: Services AustraliaComplex Drugs Programs Reply Paid 9826 HOBART TAS 7001 |
| PBS general enquiries |
Phone: 132 290 24 hours, 7 days. Option 1 - Concession and Medicare entitlement Option 2 - All claim payment, Safety Net, stationery and general enquiries. Post to: Pharmaceutical Benefits SchemeGPO Box 9856 [Your capital city] |
| PBS Safety Net for pharmacists |
For PBS Safety Net applications that have been rejected for reasons related to the COVID-19 pandemic please email CO.PBS.Program.Delivery@servicesaustralia.gov.au. To enquire about charging items at the PBS Safety Net rate please call:
To submit a claim for a refund, complete or direct the patient to the patient claim for refund form and
|
| PBS stationery order forms |
To order non-personalised stationery and existing prescription pads for doctors, dentists, optometrists, nurse practitioners, midwives, community pharmacies, private hospital pharmacies and participating public hospitals: Phone 132 290 choose Option 2, 24 hours, 7 days. To order personalised stationery for doctors, dentists, optometrists, nurse practitioners and midwives - use the relevant PBS prescription order form and send the completed form to:
To order stationery for hospitals without a pharmacy:
|
| PKI site and individual certificates |
Phone: 1800 700 199 Monday to Friday, 8 am to 5 pm AWST. (For queries about the Disability Medical Assessment Referral System choose option 2). |
| Prescription Shopping Information Service |
Phone: 1800 631 181 24 hours, 7 days. |
| Reporting suspected fraud |
Phone: 131 524 Monday to Friday, 9 am to 5 pm local time. Fax: 1300 657 239 Post to: Customer Compliance BranchBusiness Integrity Services Australia PO Box 9822 SYDNEY NSW 2001 |
| RPBS authority telephone applications |
Phone: 1800 552 580 24 hours, 7 days, call charges may apply. |
| Scams and identity theft |
Get help with a scam or report identity theft. |
|
Simplified Billing/ECLIPSE
|
Phone: 1300 130 043 Monday to Friday, 8:30 am to 5:00 pm, AEST, call charges may apply. |
| Statistical reporting on Medicare | |
| Telephone Type Writer (TTY) |
Phone: 1800 810 586 for information about payments and services. |
| Veterans’ Affairs Processing (VAP) programme enquiry line | Phone: 1300 550 017 Monday to Friday, 8:30 am to 5:00 pm local time. |
| Workforce Incentive Program (WIP) - Doctor Stream |
Phone: 1800 010 550 Monday to Friday, 8:30 am to 5:00 pm Australian Central Standard Time (ACST). Fax: 1300 588 673 Post to: Workforce Incentive Program - Doctor StreamServices Australia GPO Box 2844 ADELAIDE SA 5001 |