Your child care service needs your and your child’s details to submit your child’s enrolment. You’ll need to provide them with all the following details:
- your Customer Reference Number (CRN) and date of birth
- your child's CRN and date of birth.
We can only pay Child Care Subsidy (CCS) once your CCS claim has been approved and you’ve confirmed your child’s enrolment details.
If you’ve ever got a payment or service from us before you’ll have a CRN. You can find it on a letter we’ve sent you either by mail or to your myGov inbox, or on your concession card, if you have one.
If you haven't got a payment from us or don’t know if you have a CRN, we can check our records to see if you have one.
If you don’t have one and need to get a CRN, we can create one for you and your child. You can do this:
- through myGov
- going to a service centre with photo ID.
Finding your child’s CRN
If you get CCS, Family Tax Benefit, or Parental Leave Pay for your child, they’ll have a CRN.
You can find your child’s CRN in your Centrelink online account. If you’ve linked your Centrelink account to myGov, you can access it by signing into your myGov account.
Select Menu, followed by My Family and then Family Assistance.
If you don’t have a myGov account or Centrelink online account you’ll need to create them.
You can also use the Express Plus Centrelink mobile app.
If you haven’t claimed a payment or service for your child in the past, they may not have a CRN. Once you’ve claimed CCS and been approved we’ll give them one.