Freedom of Information Disclosure Log

Operational Blueprint document (LEX 86104):

• Change in relationship status from partnered to single 277-5008000 (valid from 25 May 2025).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to Job Seeker Workshops commencing in the Agency’s Service Centres in 2012 (LEX 84964).

2 documents released in full and 5 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Services Australia’s Incoming Government Brief (IGB) prepared for the Minister for Government Services in the context of the 2025 federal election (LEX 85192).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47C, 47D and 47E(d)
Exemptions: Sections 47C, 47D and 47E(d)

Operational Blueprint documents (LEX 85690):

• Restricted Access and eligibility 104-06000000 (effective 1 May 2025)
• Restricted Access Customer System (RACS) 104-20102324 (effective 23 June 2025)
• Administration of Restricted Access 104-06020000 (effective 23 June 2025)
• Support, maintenance and FAQs for Restricted Access 104-06030000 (effective 27 November 2024).

4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 85588):

• Report suspected fraud and corruption 110-09110000 (effective from 4 June 2025)
• Initial processing of reports of suspected fraud and corruption 110-09110040 (effective from 10 May 2025).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 37(2)(b)
Exemptions: Section 37(2)(b)

Document relating to Services Australia’s Job Statements for Indigenous Liaison Officer roles (LEX 85245).

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

Operational Blueprint document (LEX 85161):

• 90 Day Pay Doctor Cheque Scheme 012-41010000 (effective 25 February 2025).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 85810):

• 011-21060315: Medication Program for Homeless People - also known as the Continuing Medication Program (CMP) (Effective from 30 October 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to Salary Packaging portable electronic devices for employees of Services Australia (LEX 85596).

3 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Operational Blueprint document (LEX 85224):

• 106-05020050: Assessment of hardship for Liquid Assets Waiting Period (LAWP) (Effective from 2 July 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to the Robodebt Scheme (LEX 84899):

• Increased Data Matching Reviews (Risk Management Plan)
• Increase Compliance for Customers with Earned Income
• Operational Blueprint Administrative error waivers 107-05120010 (historical versions).

6 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Operational Blueprint document (LEX 84861):

• Assessing scholarship income 010-07030070 (effective 11 April 2025).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 85115):

• Claiming Disability Support Pension (DSP) 008-03010010 (effective 27 February 2025).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 84056):

• Documents relating to CN4081404, and the early publication of the contract notice, and subsequent removal.
• Property Submission (Caroline Chisholm Centre)
• Agency System screen shots
• Executive Committee Paper (with attachments).

4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47, 47D, 47E(d) and 47F(1)
Exemptions: Sections 47, 47D, 47E(d) and 47F(1)

Operational Blueprint document (LEX 84719):

• Restricted portability assessment procedure for Centrelink International Services staff 061-01110050.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Document relating to (LEX 84720):

• Scripts referred to by Services Australia staff when speaking to applicants of the Youpla Support Program.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Documents summarising Contact Centre telephony system used by the Agency (LEX 84716).

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

Operational Blueprint document (LEX 84624):

• Personalised Services 101-17021300.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 84196):

• Interim Independent Advisory Board - Record of Meeting 19 February 2025
• Independent Advisory Board - Meeting Agenda 19 February 2025, and accompanying:
  • Automation and Artificial Intelligence Initiatives Overview
  • Updates on Automation and Artificial Intelligence Covering Brief.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Operational Blueprint document (LEX 84319):

• Australian residence requirements for payment 106-06010000 (effective from 23 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 83814):

• Names of law firms acting for Services Australia and total money spent on claims disputes at ART in 2024
• Stats on total number of disputes at ART in 2024 for aged pensions.

2 documents released in full. The documents are available upon request.

Sections of the Act: N/A
Exemptions: N/A

Operational Blueprint documents (LEX 83617):

• Disability Support Pension (DSP) manifest eligibility 008-03090010 (effective 10 February 2024)
• The Impairment Tables 008-03040050 (effective 20 November 2024).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 83694):

• Personalised Services 101-17021300 (effective 14 January 2025).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 83550):

• Reporting Chairman’s/Airport Lounge as Gifts and Benefits - Entering Gift and Benefits in FMCS and Gifts and Benefits Policy - Extract
• Gift/Benefit - Russell Egan, Angela Diamond, Charles McHardie, Jarrod Howard, Kirsty Faichney, Susie Smith, Chris Birrer, Randall Brugeaud and David Hazlehurst, Jonathon Thorpe
• Emails and documents related to conflict-of-interest declarations.

Note: Page 22 of document 2 contains an error. The country of the provider (Qantas) was incorrectly recorded as Afghanistan instead of Australia.

4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Operational Blueprint document (LEX 84159):

• Assessment of hardship for Liquid Assets Waiting Period (LAWP) for Austudy and Youth Allowance (YA) students 106-05020070 (effective 11 June 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 83162):

• Intent to claim and vulnerable customers 106-18032700 (effective 11 January 2025)
• Start Day 106-05010000 (effective 25 November 2024)
• Contact in relation to an intended claim (CLK) 106-01010000 (effective 29 September 2023)
• Calculating the start day for a transferee 106-05010020 (effective 17 December 2024)
• Claims received that are incomplete or incorrect 106-03020060 (effective 7 June 2024)
• Calculating the deemed date of claim manually 106-03040010 (effective 4 November 2024)
• Early claims 106-03040020 (effective 28 November 2024)
• Incorrect claims 106-03040030 (effective 5 November 2024)
• Inappropriate claims 106-03040040 (effective 5 November 2024).

Training packages:

• CLK00802 - Tightening Social Security Claiming Requirements - Intent to Claim (released December 2020)
• CLK01240 - Lodging a claim (released October 2023)
• CLK01026 - Requesting Information (released April 2024)
• CLK01209 - Student start dates (released January 2024)
• CLK01332 - JobSeeker Payment Overview (released May 2024)
• CLK01250 - Processing JobSeeker Payment Claims (released January 2025)
• CLK01250 - Processing JobSeeker Payment Claims Facilitator Guide (released January 2025)
• CLK01250 - Processing JobSeeker Payment Claims Workbook (released January 2025).

1 document released in full and 16 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47E(c), and 47E(d)
Exemptions: Sections 47E(c) and 47E(d)

Operational Blueprint document and associated linked document (LEX 83691):

• 007-11060000: Debt offsetting during family assistance reassessment, reconciliation and claim processing (effective from 15 February 2025)
• Agency document linked to Operational Blueprint 007-11060000: Unforeseen Circumstances (effective from 15 February 2025).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections: 22, 47E(d)
Exemptions: Section: 47E(d)

Operational Blueprint documents (LEX 83491):

• Special Benefit 003-08000000 (effective from 13 November 2024)
• Youth Disability Supplement (YDS) 008-03070030 (effective from 11 January 2025)
• Program of Support (POS) requirements for Disability Support Pension (DSP) 008-03090010 (effective from 1 January 2025)
• Overriding Medical Conditions and Work Capacity recommendations in a Job Capacity Assessment (JCA) report 008-06070020 (effective from 11 January 2025)
• Supporting customers experiencing vulnerability to claim Disability Support Pension (DSP) 008-23111739 (effective from 10 July 2024)
• Centrelink Medical Certificate (SU415 or SU683) 008-09050050 (effective from 31 January 2025).

1 document released in full, and 5 documents released in part. The documents are available upon request.

Sections of the Act: Sections: 22, 37(2)(b), 47E(d)
Exemptions: Sections: 37(2)(b), 47E(d)

Documents relating to (LEX 83143):

• Senate Estimates Briefing Packs (including attachments) for the below Agency executives’ appearance at Senate Estimates, 6 November 2024.

4 documents released in full, and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 83789):

• Gifting concessions to a Special Disability Trust (SDT) 043-04070040 (effective 5 June 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 82437) (released administratively):

• All policies regarding income compliance models (including PAYG Manual Compliance Intervention and Online Compliance Intervention) in force in May 2016 and August 2016
• All Department of Human Services Operational Blueprints relating to PAYG Manual Compliance Intervention and Online Compliance Intervention in force in May 2016 and August 2016
• All documents regarding Department of Human Services customer compliance officer training and policies under the PAYG Manual Compliance Intervention Program in force in May 2016 and August 2016
• All Department of Human Services staff guidance, instructions and directives created for training purposes (including PowerPoint presentations, handouts, training manuals, memos) regarding the PAYG Manual Compliance Intervention Program model in force in May 2016 and August 2016
• All documents regarding Department of Human Services customer compliance officer or service officer training and policies under the Online Compliance Intervention model in force in May 2016 and August 2016
• All Department of Human Services staff guidance, instructions and directives created for training purposes (including PowerPoint presentations, handouts, training manuals, memos) regarding the Online Compliance Intervention model in force in May 2016 and August 2016
• Document created by Policy, Strategy and Business Solutions titled “PAYG Manual Compliance Intervention Compliance Rapid Response Team Model”, Version 0.3, revised 1 September 2015
• Document created by Policy, Strategy and Business Solutions titled “PAYG Manual Compliance Intervention Compliance Rapid Response Team Model”, Version 0.4.

4 documents released administratively in full and 4 documents released administratively in part. The documents are available upon request.

Sections of the Act: Sections 22, 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Operational Blueprint document (LEX 83442):

• Excerpt from Ministerial orders and Medicare eligibility 011-44070000 (effective 22 January 2025).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Returned Repayments Project final report (LEX 68413).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

Documents relating to (LEX 82372):

Senate Estimates Briefing Packs (including attachments) for the below Agency executives’ appearance at Senate Estimates, 6 November 2024:

• Chief Executive Officer (Mr David Hazlehurst)
• Deputy CEO Customer Service Delivery (Mr Jarrod Howard)
• Chief Financial Officer (Ms Angela Diamond) and
• Chief Information and Digital Officer (Mr Charles McHardie).

7 documents released in full and 99 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 42(1), 47C, 47D, 47E(d), 47F(1)
Exemptions: Sections 42(1), 47C, 47D, 47E(d), 47F(1)

Operational Blueprint document (LEX 83130):

• Eligibility for Paid Parental Leave (PPL) for children born or entering care on or after 1 July 2023 007-23020217 (effective 9 December 2024).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Operational Blueprint document (LEX 83006):

• Overseas absences for eligible medical reasons 061-01110010 (effective 14 June 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 83324):

• Cancellation of Disability Support Pension (DSP) 008-03130030 (effective 23 January 2025)
• Suspension of Disability Support Pension (DSP) 008-03130010 (effective 4 December 2024)
• Restoration of Disability Support Pension (DSP) 008-03130020 (effective 29 November 2024)
• Progress of claim - Disability Support Pension (DSP) 008-03150000 (effective 6 January 2025)
• Reviews and appeals for Disability Support Pension (DSP) rejection or cancellation decisions 008-03190000 (effective 18 December 2024)
• Suspension of payments (CLK) 102-10030000 (effective 12 December 2024)
• Cancellation of payments 102-10020000 (effective 12 December 2024)
• Centrelink customer requests a new Customer Reference Number (CRN) 102-13010000 (effective 5 June 2024)
• Letters from incarcerated customers 102-23042128 (effective 18 December 2024).

2 documents released in full and 7 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 82942):

• Tasks to be undertaken prior to commencement of a new Trimester for Payment Accuracy Reviews (PAR) interviews 110-10020000 (effective from 19 December 2024)
• Payment Accuracy Reviews (PAR) interviews and Intensive Desktop Reviews (IDR) 110-10030000 (effective from 20 August 2024)
• Post interview verification and finalising Payment Accuracy Reviews (PAR) 110-14040000 (effective from 3 December 2024).

1 document released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 83167):

• Mobility Allowance (MOB) 008-05000000 (effective from 14 April 2023)
• Assessing Mobility Allowance (MOB) claims 008-05020000 (effective from 16 October 2023)
• Assessing medical evidence for Mobility Allowance (MOB) 008-05020010 (effective from 16 July 2024)
• Eligibility for Mobility Allowance (MOB) 008-05030000 (effective from 30 May 2022)
• Change of circumstances for Mobility Allowance (MOB) customers 008-05050000 (effective from 19 August 2023)
• Mobility Allowance (MOB) cancellations, suspensions and restorations 008-05070000 (effective from 14 October 2022).

3 documents released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 82324):

• Services Australia Security Risk Management Review Report.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Operational Blueprint document (LEX 83128):

• Exempting a job seeker from mutual obligation requirements due to special circumstances 001-09120030 (effective from 27 November 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 82766):

• The first iteration of the Roadmap for MyGov as published on the Services Australia website on 4 July 2024
• Ministerial Submission concerning publishing of the myGov Roadmap, as signed by the Minister.

2 documents released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1)
Exemptions: Section 47F(1)

Operational Blueprint document (LEX 82807):

• Review or appeal a Departure Prohibition Order (DPO) or Departure Authorisation Certificate (DAC) decision 107-17060106 (effective from 14 October 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to the Style Guides/Brand Guides/Writing Guides currently used for Services Australia (LEX 82944).

1 document released in full and 3 documents released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 83090):

• Cancellation of Disability Support Pension (DSP) 008-03130030 (effective 26 November 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 83089):

• Commencing or returning to work or self-employment Disability Support Pension (DSP) 008-032100010 (effective 11 January 2025).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to a decision to award an incentive to retire payment in 2023 (LEX 82416).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Operational Blueprint document (LEX 83091):

• Progress of Claim Disability Support Pension (DSP) 008-03150000 (effective date 6 January 2025).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 82314):

• Assessing and recording distribution income 043-04050030
• Resource document from Operational Blueprint 043-04050010 entitled ‘Assessment of attribution & distribution income for trusts and companies’.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

The final iteration of the agency’s Question Time Brief / Hot Topics Brief, as provided to the Minister’s office on 5 November 2024 (LEX 82330).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F(1)

Document relating to APS Staff Data for Child Support and Tailored Services Division (LEX 82462).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Document relating to Contract (CN3917200) (LEX 82012).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22, 24A, 47C, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(d) and 47F(1)

Operational Blueprint document (LEX 82100):

• Recording and correcting employment income details 108-07010010 (effective 11 October 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Document relating to Minister’s Submission MS24-900041 ‘Services Australia ICT Architecture Review and complementary’ (LEX 81884).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Documents relating to (LEX 81877):

• Minister’s Office noted and signed submission MS24-000180 ‘Updates to Roadmap for myGov’
• Attachment A - myGov Roadmap - Web Content
• Attachment B - myGov Roadmap - Printable Format
• Attachment C - myGov Roadmap - Website Layout Concept.

3 documents released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

Document relating to Genuine attempts to contact by phone (LEX 81725).

Operational Blueprint documents (LEX 81725):

• Calling a customer or returning a customer’s call 111-05050050 (effective 24 July 2024).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 81705):

• COVID-19 Vaccine Claims Scheme - Registering a claim and/or specific correspondence 012-21112356 (effective 24 June 2024)
• COVID-19 Vaccine Claims Scheme - managing telephone and face-to-face enquiries 012-21120751 (effective 13 June 2024).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 81704):

• Suspected Medicare Fraud and Business Integrity (BI) Flags 110-15030000 (effective 29 August 2024.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 37
Exemptions: Section 37

Operational Blueprint document (LEX 81948):

• Assessing if a customer is an Australian resident 106-06010010 (effective 5 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to notices of proposed dismissals lodged with Centrelink by IBM Australia Limited on or after 1 January 2024 (LEX 81708):

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47G
Exemptions: Sections 47F(1) and 47G

Documents relating to (LEX 81670):

• Current Centrelink AUS222-2303 Form: Medical Report Disability Support Pension Review for Portability
• Operational Blueprint 008-03120040: Assessment for Disability Support Pension (DSP) customers going overseas under the no future work capacity provisions (effective 2 August 2024)
• Internal Agency Document: Guide to JCA and ESAt Report Writing (effective January 2024).

1 document released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to Multiple Child Subsidy (Phase 2) First Principles and Feasibility dated between 15 September 2021 and 5 October 2021 (LEX 80342):

1 document released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47C
Exemptions: Section 47C

Documents released in accordance with decision of the Administrative Review Tribunal in CEO, Services Australia and Warren (2019/7870), relating to the Pay as You Go (PAYG) data matching (LEX 80927):

• Costing documents for New Policy Proposals
• Draft New Policy Proposals
• Draft costing requests for New Policy Proposals.

7 documents released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 42 and 46(b)
Exemptions: Sections 42 and 46(b)

Operational Blueprint document (LEX 81476):

• Requesting information (CLK) 104-04080010 (effective from 9 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Release of further documents (LEX 79751):

Documents held by Services Australia relating to amendments to s 67CC(2) of the A New Tax System (Family Assistance) (Administration) Act 1999 including:

• Email correspondence sent or received by SES relating to LEX 71589
• Consultation undertaken by Services Australia
• Higher Child Care Subsidy First Principles v11
• Family Assistance Legislation Amendment Bill 2022 - Lay person explanation of amendments
• New CCS Rates.

2 documents released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 24A, 47C, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(d) and 47F(1)

Operational Blueprint document (LEX 81477):

• Documents required for Centrelink new claims 106-07060000 (effective 10 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 81229):

• Preparing documents for disclosure to the Administrative Appeals Tribunal (and review parties) - Social Services and Child Support Division
• Appeals Support Team Redaction Guidelines support document
• Relevance support document
• AAT Electronic File Transfer - Standard Operating Procedure.

2 documents released in full and 2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47E(d)
Exemptions: Sections 47F(1) and 47E(d)

Operational Blueprint documents (LEX 80823):

• Maintaining the value of real estate assets on customer records 108-04130100
• Valuation of real estate and other assets 108-04130090.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 81057):

• Maintaining the value of real estate assets on customer records 108-04130100.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 81225):

• Family and domestic violence 003-15000000.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 80230):

The final iterations of any documents produced to support the latest meeting of the myGov Advisory Group, including documents produced from the Group itself as a consequence of the meeting (e.g. endorsed minutes, correspondence, memos).

1 document released in full and 4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47C, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47E(d), 47F(1)

Documents relating to the Instrument of delegation, Delegation Manual, or whatever legal documentation pertained to section 16 (7&8) of the Social Security Administration Act in 2020 (LEX 81029).

6 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F(1)

Documents relating to invoices for the purchase and installation of office furniture and office desk accessories for the period of 1 June 2023 to 29 May 2024 (LEX 79866):

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47F, 47G, 47 and 47E(d)
Exemptions: Sections 47F, 47G, 47 and 47E(d)

Documents relating to the latest two iterations of the agency’s Services Australia ICT Release Calendar (LEX 80991):

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

Document relating to Income Averaging escalations to Services Australia’s policy help desk from 1 May 2024 to 5 August 2024 (LEX 81000):

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22, 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Operational Blueprint document (LEX 80897):

• Baby Bonus (BBY) 007-02000000 (effective 4 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 80970):

• Progress of claim - Families claims 007-07010050 (effective 4 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 80968):

• Changes to the repayment rate of an advance payment 103-05040060 (effective 4 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 80967):

• Lump sum repayment of advance payment 103-05040050 (effective 4 September 2024).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to the 2019 prisoner data sharing agreement between Centrelink and Corrective Services (NSW) (LEX 79796):

• Operational Blueprint documents:
  • 003-07030060 - Confirming prison admission and release dates (effective 28 February 2024)
  • 110-13050110 - Corrective Services interventions (COR) (effective 23 May 2024)
  • 102-12000000 - Prison admission process and claims during incarceration (effective 13 May 2024)
• Program Protocol Agreement (dated 15 July 2019).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Operational Blueprint documents (LEX 80273):

• Delivery standards for Centrelink payments and services (CLK) - 106-02000000
• Centrelink service standards and procedures for pre-release and post-release prison customers - 106-02020000
• First Contact Service Offer (FCSO) workflow - 106-03010000
• Claim lodgement of Centrelink claims - 106-03010000.

1 document released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to Services Australia’s Question Time Brief for 4 June 2024 (LEX 80071).

22 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47D
Exemptions: Sections 47F(1) and 47D

Senate Estimates Briefing Packs produced for Mr David Hazlehurst, Mr Jarrod Howard, Ms Angela Diamond and Mr Charles McHardie for their appearance at the 3 June 2024 Senate Estimates (LEX 80042).

9 documents released in full and 87 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37(1)(a), 37(2)(b), 47D, 47E(d) and 47F(1)
Exemptions: Sections 37(1)(a), 37(2)(b), 47D, 47E(d) and 47F(1)

Documents relating to (LEX 79746):

• A description of all Artificial Intelligence (AI) tools and/or capabilities currently being used and/or trialled and/or considered for future use by Services Australia to assist/enhance employee productivity or to assist in or perform Agency functions.

2 documents released in full and three documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47C, 47D, 47E(d) and 47F(1)
Exemptions: Sections 47C, 47D, 47E(d) and 47F(1)

Documents relating to the process to determine if a document is suitable for publishing on the Operational Information portal (LEX 80281).

2 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Operational Blueprint document (LEX 80262):

• Managed investments - updating existing investments 108-04090030.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 80365):

• Work Bonus and balance for pensioners of Age Pension age 108-07010130.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to Services Australia’s Employment Services Assessment guidelines and training manuals (LEX 80206).

1 document released in full and 3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 80049):

• Customer or business makes a complaint or provides feedback about Centrelink 103-09030080.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint documents (LEX 79639):

• Priority explanation or formal review of a decision 109-02010000 (effective from 30 April 2024)
• SME explanations, ARO referrals and implementing ARO decisions 109-02020010 (effective from 15 May 2024)
• Advising verbally of an unfavourable decision 109-03010000 (effective from 30 April 2024)
• Reviews by an Authorised Review Officer (ARO) 109-03020020 (effective from 30 April 2024)
• Dates of effect for review of decision outcomes 109-06000000 (effective from 24 January 2023)
• Secretary initiated review of decision 109-06020000 (effective from 17 August 2023)
• Administrative Appeals Tribunal (AAT) 109-03030000 (effective from 30 April 2024)
• Actioning initial request for statement from Administrative Appeals Tribunal (AAT) 109-03030010 (effective from 30 April 2024)
• Privacy checking and quality checking of documents for the Administrative Appeals Tribunal (AAT) 109-03030030 (effective from 1 May 2024)
• Actioning further information, hearing email requests and Orders to Make Submissions for the AAT hearing109-03030040 (effective from 9 November 2023)
• Administration requirements for Administrative Appeals Tribunal (AAT) hearing 109-03030050 (effective from 1 May 2024)
• Discretion to extend portability period 061-01050000 (effective from 24 May 2024)
• Former resident provisions 061-01060010 (effective from 27 February 2024).

13 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 79151):

• myGov User Audit advisory paper (2022)
• myGov Performance Report August 2022
• myGov Operations pain points v3.0
• myGov Transition Report
• independent economic analysis commissioned by Services Australia in 2021.

4 documents released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 37(2)(b) and 47E(d)
Exemptions: Sections 37(2)(b) and 47E(d)

Documents relating to (LEX 79391):

• Service Partnership Agreement between NSW Department of Corrective Services and Centrelink and Program Protocol between Commonwealth of Australia represented by Centrelink and State of New South Wales acting through Corrective Services NSW.

2 documents released in part. The documents are available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

Documents relating to (LEX 79020):

• The materials provided by Services Australia to the Secretaries’ Digital and Data Committee meeting of 15 March 2024 concerning the Health Delivery Modernisation Program and Birth of Child project.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47C
Exemptions: Section 47C

Documents relating to (LEX 79234):

• Services Australia’s latest two iterations of the Gateway Review Reports for Health Delivery Modernisation (HDM) Program.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Documents relating to (LEX 79207):

• Services Australia’s latest iteration of the Technology Plan 2023 - 2027.

1 document released in full. The document is available upon request.

Sections of the Act: N/A
Exemptions: N/A

Documents relating to (LEX 79176):

• The final iterations of the last three Programme Status Reports produced by Services Australia for the Health Delivery Modernisation Program.

3 documents released in part. The documents are available upon request.

Sections of the Act: Sections 42, 47E(d) and 47F(1)
Exemptions: Sections 42, 47E(d) and 47F(1)

Document relating to (LEX 78943):

• The final report on the sampling activity of historically determined debts prior to 2010.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 42, 47E(d) and 47F(1)
Exemptions: Sections 42, 47E(d) and 47F(1)

Documents relating to (LEX 78593):

• Any advice sent to the Minister for Government Services to date by members of the myGov Advisory Board which concern conflicts of interests, pecuniary or otherwise
• All agenda, papers, file notes, memos and minutes prepared by Services Australia’s secretariat for the myGov Advisory Board from 15 December 2023 - 1 March 2024
• Any advice prepared by the myGov Advisory Board to date for the Minister for Government Services
• Any correspondence, including letters and emails, issued by members of the myGov Advisory Board to external stakeholders
• The latest iteration of MB23-000076.

2 documents released in part and 1 document released in full. The documents are available upon request.

Sections of the Act: Sections 22, 47F(1), 47E(d) and 47C
Exemptions: Sections 47F(1), 47E(d) and 47C

Operational Blueprint document (LEX 78781):

• Changing Entitlement Period End Dates (EPED) 103-05030000.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 78634):

• Selling a home 108-04070050.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

The Centrepay business application forms and assessment documents for J Kaushik Pty Ltd and PM Trading Pty Ltd (LEX 78419):

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22, 47E(d), 47F(1) and 47G
Exemptions: Sections 47E(d), 47F(1) and 47G

Letters received by the Chief Executive Officer of Services Australia from the Secretary of the Department of Social Services over the last 12 months relating to any matters covered by the bilateral agreements between DSS and Services Australia (LEX 78423).

4 documents released in full, and 15 documents released in part. The documents are available upon request.

Sections of the Act: Sections 42, 47C, 47E(d) and 47F(1)
Exemptions: Sections 42, 47C, 47E(d) and 47F(1)

Senate Estimates Briefing Packs produced for Mr David Hazlehurst, Mr Jarrod Howard, Ms Angela Diamond, and Mr Charles McHardie for their appearance at the 14 February Senate Estimates (LEX 78422).

3 documents released in full, and 81 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37(1)(a), 37(2)(b), 42, 47D, 47E(d), 47F(1) and 47G
Exemptions: Sections 37(1)(a), 37(2)(b), 42, 47D, 47E(d), 47F(1) and 47G

Documents relating to (LEX 78421):

• Executive Committee Enterprise Risk Watchlist and attachment (as at 20 November 2023)
• Executive Committee Enterprise Risk Watchlist and attachment (as at 9 January 2024).

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 37, 42(1), 47C, 47D, 47E(c) and 47E(d)
Exemptions: Sections 37, 42(1), 47C, 47D, 47E(c) and 47E(d)

List of businesses approved to make deductions through the Centrepay system (LEX 78645).

1 document released in part. The document is available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)

The draft Question Time Brief the Agency last provided to Minister Shorten’s office, dated 15 February 2024 (LEX 78427).

28 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F(1) and 47(1)(b)
Exemptions: Sections 47F(1) and 47(1)(b)

Operational Blueprint document (LEX 78731):

• Gathering information and evidence for fraud investigations 110-11030000.

1 document released in part. The document is available upon request.

Sections of the Act: Sections 22, 37(1)(a), 37(2)(b), and 47E(d)
Exemptions: Sections 37(1)(a), 37(2)(b), and 47E(d)

Documents relating to the functioning of the COVID-19 Vaccination Claims Scheme in particular number of claims logged/pending/successful, compensation amounts received/awarded, processing timeframes and breakdowns of claim information (LEX 78339).

3 documents released in full. The documents are available upon request.

Sections of the Act: Sections 22 and 24A
Exemptions: N/A

Documents relating to (LEX 78359):

• Documents relating to how Services Australia recognises an employee’s prior service and their subsequent long service entitlement when the calculation under the LSL Act 1976, results in a negative number or negative credit
• Documents on allowing an employee not to have their prior service recognised if the calculation under s.18 of the LSL Act results in a negative number
• Documents showing the Commonwealth Agencies which Services Australia provide shared payteam services for and the advice provided.

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Documents relating to (LEX 78424):

• The latest iteration of the Quality On Line checking in the Smart Centre Division Operational Blueprint
• The latest iteration of the Urgent QOL process for Smart Centre and Labour Hire staff Operational Blueprint
• The latest iteration of the Transferring a priority call within the network staff Operational Blueprint.

2 documents released in part and 1 document released in full. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Documents for the period of 1 July 2023 to 31 December 2023 relating to the Royal Commission into the Robodebt Scheme (LEX 77992):

• Emails and communications directed to Agency staff and SES
• Briefs prepared for Senate Estimates in October 2023 on the Agency’s response to the Royal Commission
• Documentation to the Agency’s executive leadership (or similar) regarding the Agency’s response to the Royal Commission
• Documentation relating to changing training modules to incorporate information about the Royal Commission.

16 documents released in part and 2 documents released in full. The documents are available upon request.

Sections of the Act: Sections 42, 47C, 47E(d) and 47F(1)
Exemptions: Sections 42, 47C, 47E(d) and 47F(1)

The most recent progress report of the sampling activity of historically determined debts prior to 2010 (LEX 78384).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47E(d) and 47F(1)
Exemptions: Sections 47E(d) and 47F(1)

Credit card statement and receipts for the period 1 November 2023 to 31 December 2023 for an Agency staff member (LEX 78361).

1 document released in part. The document is available upon request.

Sections of the Act: Sections 47E(c), 47E(d) and 47F(1)
Exemptions: Sections 47E(c), 47E(d) and 47F(1)

Any material, written or electronic, produced by, or prepared for, the MyGov Advisory Group, including material subsequently sent by the Advisory Group to the Minister’s office, from 9 November 2023 to date (LEX 77663).

6 documents released in part. The documents are available upon request.

Sections of the Act: Sections 24A, 47C, 47D, 47E(d) and 47F
Exemptions: Sections 24A, 47C, 47D, 47E(d) and 47F

Services Australia Employee COVID-19 Vaccination Summary based on data as at 8 August 2022 (LEX 78192).

1 document released in full. The document is available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Documents relating to (LEX 78126):

• Commencement of Identity 106-07040070
• Identity Confirmation 106-09010000
• Alternative Identity 106-07040050
• Alternative Identity reviews 106-07040060
• Identity confirmation and refugees 005-02010000
• Coding identity documents 106-09010010.

6 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 77970):

Documents that demonstrate the authority delegated to Agency staff to create and maintain processes documented in Operational Blueprints that were in effect on 27 July 2023, including:

• Services Australian Intranet Page (Operational Blueprint delegations)
• Commonwealth of Australia Social Security (Administration) Act 1999 - Delegations Instrument Number D-2022-17.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47F(1)
Exemptions: Section 47F(1)

Documents relating to (LEX 77828):

Guidelines or other forms of direction issued by Agency employees who have the authority to issue a guideline or any other form of direction that relates to the Income support Finalisation Interview or SOI dated from Jan 1 2017 to 27 July 2019, including:

1. Relevant information from the following Operational Blueprint: 008-03030150 ‘Rejecting a new claim for Disability Support Pension (DSP) including manifest rejections’.

Versions in effect as follows:

• 7 March 2017 (Pages 1-20)
• 12 April 2017 (Pages 21-40)
• 11 May 2017 (Pages 41-60)
• 15 June 2017 (Pages 61-80)
• 7 August 2017 (Pages 81-100)
• 5 January 2018 (Pages 101-120)
• 8 January 2018 (Pages 121-140)
• 9 January 2018 (Pages 141-160)
• 9 January 2018 (Pages 161-182)
• 16 January 2018 (Pages 183-202)
• 19 June 2018 (Pages 203-222)
• 9 August 2018 (Pages 223-244)
• 15 August 2018 (Pages 245-266)
• 6 September 2018 (Pages 267-288)
• 28 September 2018 (Pages 289-310)
• 16 November 2018 (Pages 311-332)
• 12 December 2018 (Pages 333-355)
• 14 January 2019 (Pages 356-378)
• 17 January 2019 (Pages 379-401)
• 1 February 2019 (Pages 402-424)
• 12 February 2019 (Pages 425-447)
• 4 March 2019 (Pages 448-470)
• 12 March 2019 (Pages 471-494)
• 11 April 2019 (Pages 495-518)
• 8 July 2019 (Pages 519-542).

2. Relevant information from the following Operational Blueprint version in effect from 13 October 2016: 008-03020000 ‘Preparing for and conducting the Income Support Finalisation Interviews for disability payments’

3. Relevant information from the following Operational Blueprint version in effect from 15 May 2016: 008-03020010 ‘Preparing for the Income Support Finalisation Interview for Disability Support Pension’

4. Relevant information from the following Operational Blueprint version in effect from 15 June 2016: 008-03020040 ‘Conducting the Income Support Finalisation Interview for disability payments’

5. Relevant information from the following Operational Blueprint version in effect from 15 June 2016: 008-03020050 ‘Information to be discussed at a Disability Support Pension (DSP) Income Support Finalisation Interview’

6. Relevant information from the following Operational Blueprint version in effect from 15 June 2016: 008-03020070 ‘Outcome of the Income Support Finalisation Interview for disability payments’.

6 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 78015):

• Income from personal injury insurance schemes and disability benefits 108-23091956.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 77648):

• The latest iteration of Minister Shorten’s Question Time Briefing / Briefing Pack, as provided by the Agency to the Minister’s office, for Question Time for 7 December 2023.

2 documents released in full and 28 documents released in part. The document is available upon request.

Sections of the Act: Sections 47E(d), 47F(1), 47G and 47D
Exemptions: Sections 47E(d), 47F(1), 47G and 47D

Operational Blueprint document (LEX 77639):

• Calculation of a Lump Sum Bereavement Payment (LBP) 099-06020000.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Documents in relation to the COVID-19 Vaccine Claims Scheme showing (LEX 77680):

• total claims made, approved, and rejected
• lowest amount awarded
• total Tier 3 claims submitted.

3 documents released in full. The documents are available upon request.

Sections of the Act: Section 22
Exemptions: N/A

Emails and notes of conversations between GC of FOI and the Respect Team (LEX 77566).

4 documents released in part. The documents are available upon request.

Sections of the Act: Sections 47F and 47E(d)
Exemptions: Sections 47F and 47E(d)

Operational Blueprint documents (LEX 77620):

• Request to reassess a rejected claim 106-07060060
• Documents required for Centrelink new claims 106-07060000.

2 documents released in part. The documents are available upon request.

Sections of the Act: Sections 22 and 47E(d)
Exemptions: Section 47E(d)

Operational Blueprint document (LEX 77432):

• Business Deductions 043-03100020.

1 document released in part. The document is available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Documents relating to (LEX 77386):

• Current (i.e. active and endorsed) gender affirmation policies for your department/agency’s staff (i.e. policies outlining the process by which transgender or nonbinary staff can affirm their chosen gender identity at work)
• Current (i.e. active and endorsed) gender affirmation leave policies for your department/agency’s staff (i.e. policies establishing the process and types of leave which transgender or non-binary staff can access for transition related purposes)
• If active and endorsed policies for items 1 and/or 2 do not exist, I am requesting any draft policies your department/agency is working on.

1 document released in full and 1 document released in part. The documents are available upon request.

Sections of the Act: Section 47E(d)
Exemptions: Section 47E(d)

Document relating to (LEX 77475):

• Instrument of delegation regarding powers and functions under the Social Security (Administration) Act 1999 (SSA Act):

1 document released in part. The document is available upon request.

Sections of the Act: Section 47F(1)
Exemptions: Section 47F(1)