on this page
Our social media accounts
We have a number of tailored accounts where we post about payments and services and answer your questions. We give useful tips and updates on relevant issues. We also share customer and staff stories, and insights into the work that our staff do.
You can find this information on these social media accounts:
Family Update
Keeping families up-to-date with information about Medicare, Centrelink, Child Support and Services Australia.
Hank Jongen
Services Australia General Manager, informing Australians about government payments and services.
Beware of scams
Beware of scammers pretending to be us on social media. They may contact you via direct message, ask you to join a live chat, or post messages in a private social media group. They’ll also ask for your personal information. We’ll never do these things online as they aren’t secure ways to share information. If the account isn’t listed on this page, then it isn’t us.
Read more about fake Services Australia social media profiles.
Our social media survey
Your feedback helps us improve our services. We may ask you to do a quick survey after you interact with us on social media. This 60 second survey is optional.
Our social media policies
We use social media to communicate with the public and stakeholders about our payments and services.
Read more about social media in Services Australia.