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We have information in different languages about Balancing Family Tax Benefit
For Centrelink payments and services, you can call our multilingual phone service.
What you need to do
You usually need to confirm your income before we can balance your payments. If you have a partner, they’ll need to do this too.
There are time limits for how long you have to confirm your income. Read about the time limits for FTB.
There’s no need to call or visit us. Confirm your income by either:
- lodging a tax return with the Australian Taxation Office (ATO)
- telling us if you or your partner don’t need to lodge one and confirming your income online.
If you were single and got an income support payment
If you were single and got an income support payment for the financial year, you might not have to do anything. Read more about balancing if you were single and got an income support payment.
If you claimed extra payments
You may have claimed extra payments during 2021-22 because of coronavirus (COVID-19) or an emergency event. If you got a taxable payment like JobSeeker Payment, Pandemic Leave Disaster Payment or Disaster Recovery Allowance, you may need to lodge a tax return. Use the Do I need to lodge a tax return? tool to find out if you need to lodge. Find it on the ATO website.
If you got Pandemic Leave Disaster Payment, this amount won’t be prefilled when you lodge your tax return or tell us you don’t need to lodge. It’s important you enter the amount you got so we can balance your payments correctly.
If you also got Child Care Subsidy (CCS), you can read more about CCS balancing.
If you have a child support assessment or pay or receive child support
If you have a child support assessment or pay or receive child support, you need to lodge a tax return. If your partner has a child support assessment or pays or receives child support, they need to do this too. This is separate to letting us know.
Read more about how your income affects your child support payments.
How we get your income
Once you and your partner have lodged a tax return, the ATO will tell us both of your incomes.
You need to tell us if you or your partner don’t need to lodge a tax return. If you have a Centrelink online account that’s linked to myGov, you can sign in to do this and confirm your income for 2021-22.
If you don’t have this set up, you’ll need to use either your:
We have online guides to help you. Use our guides to either:
- tell us using your Express Plus Centrelink mobile app
- tell us using your Centrelink online account through myGov.
When we balance your FTB
When we balance your FTB for 2021-22 depends on your circumstances. We can only start balancing FTB when we have all the information we need.
If you’ve lodged your tax return, the ATO will tell us your income. We usually get this within 28 days of getting your Notice of Assessment from them.
It’s important to keep in mind that we balance FTB and CCS separately.
If you got FTB fortnightly
We will pay the last FTB payments for 2021-22 between 4 and 15 July 2022. We can only balance your FTB after we’ve made your last payment and we have all the information we need.
If you separated from a partner
If you separated from a partner during the financial year, we’ll balance your FTB after you confirm your income. We’ll use the income estimate provided for your ex-partner, if they haven’t lodged a tax return yet.
If you were single and got an income support payment
If all the following apply to you, we’ll balance your FTB without you doing anything:
- you were single for the financial year
- you got an income support payment for the financial year
- your earnings didn’t reduce your income support payment to zero at any time in the year.
If this reflects your circumstances, you can find out when we’ll balance your FTB. If you also got Child Care Subsidy, you’ll need to confirm your income for that payment.
How to track the progress of your balancing
You can track your FTB balancing in the Express Plus Centrelink mobile app. When you open the app, select Profile, followed by Financial details from the menu. Your balancing status will display in the Family Tax Benefit section as either:
- in progress
You’ll have the option to click on FTB Balancing for more information.
If your balancing is in progress, it means we haven’t finished balancing your FTB. If it is complete, it means your outcome is ready to view.
How to understand your outcome
Once we have balanced your FTB we’ll let you know the outcome in writing. You don’t need to call or visit us. You’ll get this either:
- through your myGov Inbox
- to your postal address.
In some situations we may owe you money, or you may need to pay back money. If neither of these apply, you’ll have no change.
If we’ve paid you the right amount of FTB during the financial year there’ll be no change. This means you won’t get a top up or a debt.
Top ups and supplements
We may not have paid you enough FTB during the financial year. If this happens, we’ll pay any outstanding amounts directly to you when we balance your FTB. We call this a top up.
When we balance your FTB we’ll also check if you’re eligible for the:
- FTB Part A supplement of up to $788.40 for each eligible child
- FTB Part B supplement of up to $383.25 per family
- Single Income Family supplement of up to up to $300 per family.
Outstanding debts and overpayments
If you have an outstanding debt with us or we’ve paid you too much FTB, we may recover it from any of the following:
- future FTB payments, including arrears
- FTB supplements
- your tax refunds.
We can recover your debt from these payments even if you’ve entered into a repayment arrangement with us.
If you have an outstanding debt with the ATO, they may recover it from both of the following:
- your FTB top up and supplement
- your FTB lump sum claim payments.
Read more about how to repay money you owe to Centrelink.
If you underestimated your family income for the 2021-22 and you’re still getting FTB, make sure your current estimate is accurate. You should update your income estimate whenever things change. This will help you avoid an overpayment in the future. You also have payment options that can help reduce your risk of getting a debt. Read more about payment choices for FTB.
If you need to pay back money you owe
You can check your Centrelink debts online. Select Money You Owe from either:
- your Centrelink online account through myGov
- your Express Plus Centrelink mobile app.
You can change or pause your debt repayments, if you’re affected by a current disaster event in your state or territory.
If you disagree with a decision we’ve made, you have the right to ask us to review it. Read more about reviews and appeals.
It’s important you talk to us if you’re experiencing financial hardship or worried about paying back a debt. We can work with you to set up a repayment plan you can afford.
Read more about Centrelink debts and overpayments.
If you got Family Tax Benefit or Child Care Subsidy and you or your partner are not required to lodge a tax return for that year, you need to tell us.
You have 1 year from the end of the financial year to confirm your family income for Family Tax Benefit (FTB) or claim FTB as a lump sum.
If you get Family Tax Benefit (FTB) you need to confirm your family income each year. If you don’t, we’ll send you an Account Payable notice.
If you got an income support payment, we may balance your Family Tax Benefit (FTB) without you doing anything.