What you can do

You can use your Medicare online account to manage details and claims, view statements and get letters online.

Manage your Medicare account

You can use your account to:

When you set up your Medicare online account, you can also use the Express Plus Medicare mobile app.

Managing more than one Medicare card number

You may be listed on more than one Medicare card number. You may have your own Medicare card and still be listed on either:

  • your parent’s Medicare card
  • your former partner’s Medicare card.

If you’re listed on more than one Medicare card number, you can manage them in your online account.

You can:

  • select and change the preferred card number you use to access your online account
  • access your other Medicare cards
  • leave your other Medicare card, if you no longer need to be on 2 cards.

Learn how to manage multiple Medicare cards using your online account.

To find out more about the other Medicare card you’re on phone the Medicare program.

View your statements

With your Medicare online account, you can view and print:

  • Medicare claims history statement for the last 3 years for your current card
  • Medicare claims history statements for children under 14 listed on your current Medicare card
  • Australian Immunisation Register history statements for you or your children under 14 listed on your current Medicare card
  • unverified payments statement for the last 2 years
  • Continence Aids Payment Scheme payment history for the last 5 years.

If you need claims information past 3 years for a current card or from a past card, complete a Request for Medicare claims information form.

You can use your immunisation history statements as proof of vaccinations.

Get your letters online

When you’ve set up your Medicare online account, we’ll start sending letters to your myGov Inbox. We’ll stop sending them by post. Keep in mind, we may still send some mail to you in the post such as your new Medicare card.

When we send you a letter online, you’ll get an email or SMS from myGov. It’s best to save or print them if you want to keep them for longer.

Changing how you get your letters

If you want to get all your letters by post again, you can do this through your Medicare online account.

  1. Sign in to myGov.
  2. Select Medicare letters online.
  3. Change your letter preference and Submit.

Sign in to myGov

You can also call the Medicare program to change your preference.

We’ll automatically stop sending letters to your myGov Inbox if you either:

  • cancel your Medicare online account
  • unlink your Medicare online account from your myGov account.

When you unlink your account, you won’t be able to see any letters from us in your myGov Inbox. If you relink, you’ll be able to see them again.

Page last updated: 21 December 2023.
QC 50141