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Getting help with your Medicare online account
If you need help using your account
You can either:
- read our Medicare online account help guides
- call the Medicare program.
If you can’t sign in to your myGov account, you can find tips for troubleshooting on the myGov sign in help page.
If you need help in other languages
If you don’t speak English and need help, find out how to get extra help when calling us.
If you need more help, you can also go to a service centre.
Managing your privacy
We keep your personal details safe and we value your online security.
When you sign in to your Medicare online account through myGov, you’ll see the date of your last access. You can also see the last update to your residential or postal address in My details.
We’ll sign you out of your account after 15 minutes if you’re not using it. This is so we can protect your information if you’re on a shared device.
If you have any privacy issues or concerns about your Medicare online account, you can either:
- call the Medicare program
- cancel your Medicare online account.
To find out more, read about your right to privacy. You can also find out about active scams and your online security.
If you’re experiencing family and domestic violence and think your privacy’s at risk, we can help. You may be experiencing technology facilitated abuse, which is when someone monitors what you do online. Find out how we can help you with family and domestic violence concerns.
Cancelling your account
If your Medicare online account is linked to myGov, you can cancel it online.
To do this:
- Sign in to myGov.
- Select Medicare from Linked services.
- Select Cancel Medicare online account in My details.
- Select the reason for cancelling your account.
- Tell us how you would like to restart your account again in the future.
- Confirm your address details.
- Select Cancel Medicare online account now.
Cancelling your Medicare online account will stop anyone from accessing it. If you selected Cancel Medicare online account, you can restart it at any time.
To restart your Medicare online account, you need to either:
- visit the help pages on myGov to link Medicare to your myGov account again
- call the Medicare program
- visit a service centre.
Contact numbers available on this page.
Medicare program
Use this line if you need help with a claim, enrolments, safety nets, ordering a new card or have a Medicare general enquiry. Let us know if you need an interpreter and we’ll arrange one for free.
There are other ways you may want to contact us.