Registering your healthcare provider organisation to use the HI Service

How healthcare provider organisations can register to use the Healthcare Identifiers (HI) Service and My Health Record.

Your organisation needs a Healthcare Provider Identifier-Organisation (HPI-O) to use the HI Service and access My Health Record. A HPI-O is a unique number that identifies your organisation in the HI Service.

To get a HPI-O, your organisation needs to:

You need to register your organisation as a seed organisation or a network organisation in the HI Service. Once you’ve registered, we’ll give your organisation a HPI-O.

You need an individual Provider Digital Access (PRODA) account to access Health Professional Online Services (HPOS). If you don’t have one, register for a PRODA account and link HPOS using your healthcare identifier.

A seed organisation is a business entity that provides or controls the delivery of healthcare services.

A network organisation provides services as part of a seed organisation. Like a maternity ward in a hospital or a medical practice operating under a larger medical group.

If you’re registering a network organisation you need to link it to either a seed organisation or another network organisation in the HI Service.

When you register to use the HI Service, you’ll also need to include your healthcare organisation type.

How to register a seed organisation

When you register a seed organisation in the HI Service, we’ll assign you as the responsible officer (RO) and organisation maintenance officer (OMO). Only the RO can register a seed organisation because it’s the primary organisation. You can also add additional OMOs when you’re registering your organisation.

To register a seed organisation in the HI service, log in to your PRODA account to access HPOS, then:

  1. Select My programs then Healthcare Identifiers and My Health Record.
  2. Select Healthcare Identifiers - Register seed organisation.
  3. Follow the steps to register your seed organisation.

Once we process your request, we’ll send the outcome to your HPOS inbox. This will include your HPI-O.

Once you have a HPI-O you can register to access My Health Record.

How to register a network organisation

You must be either a RO or OMO of a seed organisation to register a network organisation. You need to link your new network organisation to either a seed organisation or another network organisation when registering.

To register a network organisations in the HI service, log in to your PRODA account to access HPOS, then:

  1. Select My programs then Healthcare Identifiers and My Health Record.
  2. Select Manage Healthcare Identifiers.
  3. Select which seed or network organisation you want to link the organisation to.
  4. Select the My Organisation details, and then Add organisation.
  5. Follow the steps to create your new network organisation.

Once we’ve processed your request, we’ll send the outcome to your HPOS inbox. This will include your HPI-O.

Once you have a HPI-O you can register to access My Health Record.

Register your network organisation to access My Health Record

Once your organisation has a HPI-O you can register in the My Health Record.

To register your organisation in the My Health Record you must also be a RO or OMO for the network organisation.

When you register, you need to set access flags. Access flags determine if network organisations can access the My Health Record.

  • No access flag gives the network organisation the same access as the seed organisation.
  • Yes access flag gives the network organisation access to the My Health Record, even if the seed organisation doesn’t have access.

To set access flags, log in to your PRODA account to access HPOS, then:

  1. Select My programs then Healthcare Identifiers and My Health Record.
  2. Select My Health Record - Register Organisation then Healthcare Organisation Registration.
  3. Select an organisation from the list.
  4. Select which organisation you want to register and what access flags they should have, then Save Changes.
  5. If you agree to the terms accept the Participation Agreement, and then select Register.

You’ve now registered your nominated organisation in the My Health Record system.

To access My Health Records using conformant clinical software, your organisation needs a National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) certificate for healthcare organisations.

Read how to get your NASH PKI certificate.

Using HPOS you can also:

If you don’t have conformant clinical software, your healthcare providers can access My Health Records using the read-only National Provider Portal (NPP).

The OMO in your organisation needs to add or update authorisation links to the healthcare providers’ HPI-Is, so they can access the NPP.

Read more about the National Provider Portal on the My Health Record website.

Page last updated: 4 May 2022