Connect to online claiming systems

Use our online business solutions to save you time and paperwork, and help you get payments faster.

Using our online services you can:

  • register your bank details
  • lodge Medicare and Department of Veterans’ Affairs claims with us and with private health insurers
  • lodge bulk bill, private patient and in-patient medical claims
  • make updates with the Australian Immunisation Register
  • do patient verification
  • work out the out-of-pocket costs for hospital procedures
  • check the progress of a claim.

We can process claims lodged online a lot faster than manual claims.

Before you start, check your software is compatible. View our list of software developers for practice software.

Contact your software developer to make sure they can support your online needs such as bulk billing or private patient claims. Your software developer can:

If you need help with your online claiming registration, call the eBusiness Service Centre.

You need consent to register on behalf of health professionals in your practice and to access their Medicare provider records. The health professionals must sign the online claiming provider agreement form (HW027).

It’s important to keep your details, including your address, phone numbers and bank details, up to date. This is so we can contact you and send important information as needed.

You can easily do this in one of the following ways:

To connect your practice online with us, make sure of all of the following:

  • your software developer has confirmed your operating system and software can do what you need
  • you’ve spoken to your software developer and confirmed your minor ID and if you require a Provider Digital Access (PRODA) individual or a PRODA organisation account or both
  • you have linked your PRODA organisation account with a service in PRODA called ‘Medicare Online/ECLIPSE/DVA/AIR’
  • all health professionals in the practice have completed and signed the online claiming provider agreement form (HW027)
  • you have returned the agreement form to us.

For information on how to change nominated location IDs for multiple health professionals who claim through Medicare online, email

Contact the eBusiness Service Centre for more information about:

  • the online claiming provider agreement form registration process
  • creating your Provider Digital Access (PRODA) individual and organisation accounts
  • how to manage your PRODA organisation.
Page last updated: 15 June 2024.
QC 74093