Healthcare Identifiers Service for health professionals - Applying

About

Medicare and National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) certificates are used to access My Health Record.

What you need depends if you’re applying as:

a representative of a healthcare provider organisation
an individual healthcare provider
a sole trader.

Read more about the Healthcare Identifiers Service. Make sure you read the HI Service User Guide. It tells you what you need to know about using the HI Service.

Healthcare provider organisations and sole traders

To use My Health Record, your organisation needs:

a Healthcare Provider Identifier – Organisation (HPI-O)
a NASH PKI certificate for Healthcare Organisations (if you are using conformant clinical software).

To apply for an HPI-O, your organisation needs to:

provide healthcare related services
employ an individual healthcare provider who has registered in the Healthcare Identifiers (HI) Service
have employees in the roles of Responsible Officer (RO) and Organisation Maintenance Officer (OMO).

An individual can act in more than one role. For example, a sole trader may have an individual healthcare provider who is also the RO and OMO of the organisation.

Make sure you read the HI Service User Guide. It tells you what you need to know about using the Service.

How to apply

To register as a seed organisation in the HI Service and with My Health Record, you need to:

log on to HPOS – you'll need a PRODA account to do this
select the ‘Register a Seed Organisation’ tile
use the online Application in HPOS to register a seed organisation in the HI Service and My Health Record.

Once you’ve created a healthcare identifier, we’ll send a confirmation email to your HPOS mail account.

You can get your NASH PKI certificate for Healthcare Provider Organisations once your organisation is registered in the HI Service. You must download your Certificate in HPOS.

Request your NASH certificate online in HPOS.

In HPOS you can also:

register network organisations
request Medicare PKI certificates to access patient individual healthcare identifiers
request NASH PKI certificates to access patient My Health Records.

Accessing My Health Record

After your organisation has an HPI-I, and has registered with My Health Record, individual healthcare providers can access patients’ My Health Records.

If individual healthcare providers access the My Health Record using conformant clinical software, your organisation needs a NASH PKI certificate for Healthcare Provider Organisations.

If individual healthcare providers access the My Health Record read-only National Provider Portal, they need a Provider Digital Access (PRODA) account. Read more about PRODA.

The OMO will need to create an authorisation link to each individual healthcare provider who will use the National Provider Portal.

Read more about creating Authorisation links for the My Health Record Provider Portal.

Read more about the Australian Digital Health Agency’s My Health Record and National Provider Portal.

Individual healthcare providers

To use My Health Record, you need:

a Healthcare Provider Identifier – Individual (HPI-I).

To be eligible to apply for your HPI-I, you need to provide healthcare and be either:

registered with AHPRA
a member of a professional association that has uniform national membership requirements.

If you're already registered with AHPRA

If you're registered with AHPRA, you already have an HPI-I. To confirm your HPI-I with AHPRA, go to ahpra.gov.au

If you're not registered with AHPRA

If you're not registered with AHPRA, apply for your HPI-I. Use the Application to register a Healthcare Provider form.

Read the Provider Type Classification Reference Guide to work out the provider type.

Accessing the My Health Record

The organisation you work at needs to register with My Health Record.

If you want to use:

the organisation’s clinical software to access My Health Record, you don’t need to do anything
the My Health Record National Provider Portal, you need a Provider Digital Access (PRODA) account. The organisation’s OMO will need to create a link to your HPI-I.

Contracted service providers and general supporting organisations

You can access My Health Record as either:

a contracted service provider - an IT organisation that manages or communicates health information on behalf of healthcare providers
a general supporting organisation - an organisation that provides infrastructure and information for the My Health Record system.

Contracted service providers

Use the Application to register a Contracted Service Provider organisation record form to:

apply for your registration number
request a NASH PKI certificate.

General supporting organisations

Use the Application to register a General Supporting Organisation form to:

apply for your registration number
request a NASH PKI certificate.