Most useful information for housing

1. Home Equity Access Scheme
2. How to manage your loan

Change of circumstances for loans under the Home Equity Access Scheme

You must tell us if any of your circumstances change when you have a loan under the Home Equity Access Scheme.

Proving your identity over the phone with Centrelink

How to prove who you are over the phone.

1. Contact us
2. How to get more information from us

Explanations and formal reviews

Find out what you can do if you want more information or disagree with a decision we've made.

1. Fares Allowance
2. When to claim

Fares Allowance for pre-booked travel

We may pre-book and pay for your travel by air, ferry, train or coach.

1. Assets test for Farm Household Allowance
2. Asset types

Financial investments

The value of your financial investments counts in the assets test and income test for payments from us.

1. Income test for Farm Household Allowance
2. Income

Sole trader or partnership income

Business income is counted in the income test.

1. Top payments
2. Mobility Allowance

Who can get Mobility Allowance

You can get Mobility Allowance if you meet certain criteria.

Overdrawn bank account

You can get help to access your money if you have an overdrawn bank account.

Mutual obligation requirements for principal carers

These are tasks and activities you agree to do to keep getting your payment. They give you a better chance of finding work.

Severe financial hardship for Crisis Payment

For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.