Most useful information for housing

The pages voted most useful by other website visitors.

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  1. Social work services
  2. How we help

Social work services for your mental health

We can help you access mental health support services in certain circumstances.

Mutual obligation requirements for principal carers

These are tasks and activities you agree to do to keep getting your payment. They give you a better chance of finding work.

Funeral bonds and prepaid funerals

Funeral costs you pay for in advance normally don’t count in your assets test for payments from us. There are some exceptions.

  1. Special Benefit
  2. Who can get it

Residence rules for Special Benefit

To be eligible for Special Benefit you must meet the residence rules.

Which payments are eligible for transfer to Age Pension

If you get an eligible payment, we’ll invite you to apply to transfer to Age Pension.

  1. Natural disaster support
  2. Understanding government disaster support

Residence rules for natural disaster support

You must meet residence rules to get Australian Government Disaster Recovery Payment, Disaster Recovery Allowance or the New Zealand payments.

Proving your identity over the phone with Centrelink

How to prove who you are over the phone.

  1. Top payments
  2. Mobility Allowance

Who can get Mobility Allowance

You can get Mobility Allowance if you meet certain criteria.

  1. Top payments
  2. Mobility Allowance

How to claim Mobility Allowance

Complete the following steps to claim Mobility Allowance.

  1. Assets test
  2. Asset types

Granny flat interest

A granny flat interest is an agreement for accommodation for life. It can affect your eligibility or rate of payment and we may include it in your assets test.

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Page last updated: 17 November 2025.
QC 60128