Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
- Crisis Payment
- Crisis Payment for other extreme circumstances
How to claim a Crisis Payment for Other Extreme Circumstances
Complete the following steps to claim Crisis Payment for Other Extreme Circumstances. Before you start, check if you can get it.
Employment income
This is pay you get for work you've done for an employer.
Supporting documents for your Centrelink claim
When you claim a payment or service, we’ll ask you for some documents to support your claim.
- Retraining
- Most useful information
Details of income stream product form (SA330)
Use this form to give us information about your income stream, so we can calculate your payment.
Explanation or formal review of a decision form (SS351)
Use this form to ask for an explanation or formal review of a decision.
- Getting aged care services
- Most useful information
Residential aged care calculation of your cost of care form (SA457)
Use this form to give us your financial details. Don’t use this form if you get a relevant income support payment.
Change of circumstances for child support
You need to let us know if your circumstances change. Some changes can affect your child support payments. Find out what to tell us and how to let us know.
Proving your identity in person for a Centrelink payment
How to prove who you are in person at a service centre.
Assets test for allowances
We use the assets test to help us work out if you can be paid an allowance and how much you'll get.