How to contact us about My Aged Care face-to-face services
There are different ways to contact us for help with your aged care matters and My Aged Care face-to-face services.
Buying continence aids products
We don’t supply or sell continence aids products.
How to apply for the Continence Aids Payment Scheme
Complete the following steps to apply for the Continence Aids Payment Scheme (CAPS).
Changes to your circumstances and aged care costs
We need to know about changes to your circumstances within 28 days of the change occurring.
Residential aged care property details for Services Australia and DVA customers form (SA485)
Use this form to give us your home details if you get a relevant income support payment.
Residential aged care calculation of your cost of care form (SA457)
Use this form to give us your financial details. Don’t use this form if you get a relevant income support payment.
Financial hardship assistance eligibility for aged care cost of care
Not everyone can get financial hardship assistance to help with aged care costs. What we cover depends on your situation.
You own your own home for an aged care calculation of your cost of care
If you own the home you live in and you’re moving into aged care, we need to know about it.
Who should apply for an aged care calculation of your cost of care
You should apply for an aged care calculation of your cost of care if you’re thinking about accessing aged care services. You can also apply if you’re getting aged care services.
Supporting documents for an aged care calculation of your cost of care
When applying for an aged care calculation of your cost of care, you’ll need to give us some supporting documents.