Most useful information for elder health and safety

Proving your identity online for Centrelink

How to prove who you are to Centrelink online.

1. Pensioner Concession Card
2. How to manage your card

Change of circumstances when you hold a Pensioner Concession Card

We need to know about changes that could stop you from having a Pensioner Concession Card.

1. Crisis Payment
2. Crisis Payment for other extreme circumstances

Who can get a Crisis Payment for Other Extreme Circumstances

You may get this if you were forced to leave your home because of an extreme circumstance and meet other eligibility criteria.

1. Seeking medical help
2. Most useful information

Authorisation to act on an incapacitated person's behalf for Medicare purposes form (MO050)

Use this form if you want to act on behalf of someone who is incapable of managing their own affairs for Medicare services.

1. Victoria Bushfires, January 2026
2. Australian Government Disaster Recovery Payment

Who can get Vic Bushfires, January 2026 - Australian Government Disaster Recovery Payment

You must meet eligibility rules to get Australian Government Disaster Recovery Payment (AGDRP).

1. Seeking medical help
2. Most useful information

Aged care request for a nominee for Department of Veterans’ Affairs customers form (AC019)

Use this form to choose another person or organisation to deal with us on your behalf for aged care costs if you’re a Department of Veterans’ Affairs customer.

1. Crisis Payment
2. Crisis Payment for extreme circumstances family and domestic violence

Who can get a Crisis Payment for Extreme Circumstances Family and Domestic Violence

To get this Crisis Payment you must have experienced family and domestic violence and meet the other eligibility criteria.

1. Growing up
2. Most useful information

Authorising a person or organisation to enquire or act on your behalf form (SS313)

Use this form to authorise a person or organisation in Australia to be your nominee so they can enquire or act on your behalf with Centrelink.

Proving your identity in person for a Centrelink payment

How to prove who you are in person at a service centre.

1. Top payments
2. Medicare card

How to access your digital Medicare card

You can use the myGov app to access your digital Medicare card and your Organ Donor card if you have one.