Most useful information for elder health and safety

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  1. Growing up
  2. Most useful information

Authorising a person or organisation to enquire or act on your behalf form (SS313)

Use this form to authorise a person or organisation in Australia to be your nominee so they can enquire or act on your behalf with Centrelink.

  1. Crisis Payment
  2. Crisis Payment for other extreme circumstances

Who can get a Crisis Payment for Other Extreme Circumstances

You may get this if you were forced to leave your home because of an extreme circumstance and meet other eligibility criteria.

  1. Top payments
  2. Medicare card

How to access your digital Medicare card

You can use the myGov app to access your digital Medicare card and your Organ Donor card if you have one.

  1. Top payments
  2. Social work services

How to contact social work services

You can speak to a social worker over the phone.

  1. Crisis Payment
  2. Crisis Payment for other extreme circumstances

How to claim a Crisis Payment for Other Extreme Circumstances

Complete the following steps to claim Crisis Payment for Other Extreme Circumstances. Before you start, check if you can get it.

  1. Getting aged care services
  2. Most useful information

Residential aged care calculation of your cost of care form (SA457)

Use this form to give us your financial details. Don’t use this form if you get a relevant income support payment.

  1. Managing your money
  2. Most useful information

Cancel Nominee Arrangement form (SS532)

Use this form to tell us that you, as an authorised person or organisation, want to cancel a nominee arrangement.

  1. Pensioner Concession Card
  2. How to manage your card

Change of circumstances when you hold a Pensioner Concession Card

We need to know about changes that could stop you from having a Pensioner Concession Card.

  1. Top payments
  2. Medicare card

Get a new Medicare card if it expires or is lost, stolen or damaged

You can get a new Medicare card if it expires or is lost, stolen or damaged. You can also get an extra card.

  1. Natural disaster
  2. Most useful information

Crisis and other help

We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.

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Page last updated: 17 November 2025.
QC 60155