To get paid under CAPS you must meet all of the following:
- be 5 years or older
- have permanent and severe incontinence confirmed by a registered health professional
- be an Australian citizen, permanent resident or have permanent residency rights for as long as you get the payment
- have eligible neurological conditions or other conditions as mentioned on the Department of Health, Disability and Ageing website.
Read more about residency rules.
If you have a non-neurological condition, you must also have a Pensioner Concession Card. It can be from us or the Department of Veterans’ Affairs. Customers can get both CAPS and Support at Home at the same time, if they meet the CAPS eligibility criteria.
Getting confirmation from a registered health professional
Registered health professionals who can confirm your condition include:
- general practitioner
- continence nurse
- registered nurse
- physiotherapist
- occupational therapist
- Aboriginal and Torres Strait Islander health worker
- medical specialist.