How to claim
Complete the following steps to claim JobSeeker Payment. Before you start, check if you can get it.
Steps to claim JobSeeker Payment
1. Get ready to claim
The easiest way to claim is online. If you have a correspondence nominee they can also claim for you online.
If you can claim online
To claim online, you need a myGov account linked to Centrelink. If you have a nominee they also need to have their own account.
If you don’t have a myGov account, you’ll need to set it up.
You’ll need your Centrelink Customer Reference Number (CRN) to link your Centrelink online account to myGov.
If you ever got a payment from us you’ll still have a CRN, CRNs don’t change.
If you don’t have a CRN, you’ll need to confirm your identity online through myGov to get one and link to Centrelink. You don’t need to visit a service centre.
If you can't claim online
If you can’t claim online, it's best to call us on the Job seekers line.
2. Get your documents ready to claim
During your claim, we’ll ask you to give us some documents to support your claim.
These depend on your situation and the questions we need to ask you.
You can check what kind of supporting documents we ask for, to help you get these ready before you claim.
3. Make your claim
- Sign in to myGov and go to Centrelink.
- Select Payments and Claims from the menu, then Claims, then Make a claim.
- Select Get started from the category that best describes your situation.
- Answer all the questions.
- Submit your claim.
You can get help on each screen, including how to submit supporting documents and other forms.
When you're ready:
4. Track your claim
After you submit your claim online, you’ll get a receipt. It'll tell you:
- your claim submission was successful
- the ID number of your claim
- an estimated completion date
- the link you need to track its progress.
We’ll let you know the result of your claim. We’ll also tell you the date you need to report your income. You won't get your first payment until you make your first report. We'll send an electronic letter to your preferred online channel:
If you don't get electronic letters, we'll send you a letter in the mail.
We'll ask you for more details if we need them.
If you think we’ve made a mistake you can ask us to review our decision.
To do your business with us, create a myGov account and link to Centrelink.
When you claim, we’ll ask you for some documents to support your claim for a payment or service.
Page last updated: 4 May 2020
This information was printed 10 July 2020 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/jobseeker-payment/how-claim. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.