How to claim

Complete the following steps to claim JobSeeker Payment. Before you start, check if you can get it.

You may get JobKeeper payment through your employer. You need to check with them before you claim a payment with us. Read how JobKeeper payment could affect you.

Steps to claim JobSeeker Payment

  1. Visiting a service centre
     

    1. Get ready to claim

    The easiest way to claim is online. If you have a correspondence nominee they can also claim for you online.

    If you can claim online

    To claim online, you need a myGov account linked to Centrelink. If you have a nominee they also need to have their own account.

    If you don’t have a myGov account, you’ll need to set it up.

    You’ll need your Centrelink Customer Reference Number (CRN) to link your Centrelink online account to myGov.

    If you ever got a payment from us you’ll still have a CRN, CRNs don’t change.

    If you don’t have a CRN, you’ll need to confirm your identity online through myGov to get one and link to Centrelink. You don’t need to visit a service centre.

    If you can't claim online

    If you can’t claim online, it's best to call us on the Job seekers line.

  2. Gather Documents
     

    2. Get your documents ready to claim

    During your claim, we’ll ask you to give us some documents to support your claim.

    These depend on your situation and the questions we need to ask you.

    You can check what kind of supporting documents we ask for, to help you get these ready before you claim.

  3. Claim online
     

    3. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then Claims, then Make a claim.
    3. Select Get started from the category that best describes your situation.
    4. Answer all the questions.
    5. Submit your claim.

    You can get help on each screen, including how to submit supporting documents and other forms.

    When you're ready:

    Sign in to myGov

  4.  

    4. Track your claim

    After you submit your claim online, you’ll get a receipt. It'll tell you:

    • your claim submission was successful
    • the ID number of your claim
    • an estimated completion date
    • the link you need to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    We’ll let you know the result of your claim. We’ll also tell you the date you need to report your income. You won't get your first payment until you make your first report. We'll send an electronic letter to your preferred online channel:

    If you don't get electronic letters, we'll send you a letter in the mail.

    We'll ask you for more details if we need them.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 4 May 2020