How to claim

Complete the following steps to claim JobSeeker Payment. Before you start, check if you can get it.

1: JobSeeker Payment – guide to claim

We’ll guide you through the claim process.

This guide will ask you a question and based on your answer show you another question or result.

Even if you get JobKeeper Payment from your employer, you may still be able to claim.

Before you start, check if you’re eligible for Jobseeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker payment

To track your claim you can either:

  • use the Express Plus mobile app
  • sign in to myGov and use your Centrelink online account.

We’ll let you know the result of your claim. We'll send a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you think we’ve made a mistake you can ask us to review our decision.

We can help if you’re in financial hardship or need special assistance while we process your claim.

Sign in to myGov

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Nominee arrangement in place?

To claim on someone else’s behalf you must be authorised.

The person you're claiming for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have an arrangement in place to claim on someone else’s behalf.

The person you're claiming for will need to start the process. Read about how to add a Nominee arrangement using your online account.

7: Do you want to claim online?

The easiest way is to claim online.

8: Do you have a myGov account?

9: You can claim over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t need to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself at home, please don't visit our service centres.

10: Create a myGov account and link to Centrelink

To claim a payment you need myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to create one. To link Centrelink you need a Centrelink Customer Reference Number (CRN). You can get a CRN online by proving your identity through myGov and entering some details about you. We’ll check if you already have a CRN or create one and link Centrelink to your myGov account.

Follow these steps:

  1. Go to myGov and select Create an account.
  2. Read the Terms of use. If you agree to the terms, select I agree.
  3. Enter your email address, then confirm this address using a code we email to you.
    Your myGov account must use a unique email address. You can’t use the same email for another myGov account.
  4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
  5. Create a password and 3 secret questions and enter answers.
  6. You’ve created your myGov account, select Continue to myGov.
  7. Select Continue from the Government support for Coronavirus banner.

If you have a Customer Reference Number (CRN)

  1. Select I have a CRN.
  2. Follow the prompts to link Centrelink to your myGov account. Select Centrelink from your linked services to go to your Centrelink online account.

If you don’t have a CRN

  1. select, select I need a CRN.
  2. If you don’t have or know your CRN, you’ll need to prove your identity through myGov. You’ll also need to enter some details specific to you to link Centrelink to myGov. Follow the prompts and we’ll check your details with our records. You can then go to your Centrelink online account.

Go to myGov

11: How to claim after you create your myGov account and link to Centrelink

Once you’ve signed into myGov and linked Centrelink, follow these steps:

  1. Select Centrelink.
  2. Select Make a claim or view claim status from your homepage.
  3. Select Get started from the Looking for work category.
  4. Select JobSeeker Payment.
  5. Answer the Eligibility check questions first.
  6. Start your claim and answer the questions about your situation.
  7. Review and confirm your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you submit supporting documents to submit your claim.

Go to myGov

12: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

13: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

14: Sign in to myGov and prove your identity to link Centrelink

To claim a payment you need a Centrelink Customer Reference Number (CRN) and a Centrelink online account linked to myGov. You can get a CRN online by proving your identity through myGov and entering some details about you. We’ll check if you already have a CRN or create one, and link Centrelink to your myGov account.

Follow these steps:

  1. Sign in to myGov 
  2. Select Continue from the Government support for Coronavirus banner. Then select I need a CRN
  3. Follow the prompts to enter your identity details.
  4. Enter information from your Medicare card.
  5. Enter some personal details and we’ll check them against our records.
  6. We’ll create you a CRN and link Centrelink to your myGov account.

You’ll need 1 of these documents:

  • current Australian passport
  • Australian birth certificate
  • Australian citizenship certificate
  • Australian visa.

You’ll also need 1 of these documents:

If you can’t prove your identity or get a CRN online, you can call us on the Centrelink Employment Services line.

Sign in to myGov

15: How to claim after linking Centrelink to your myGov

Once you’ve signed into myGov and linked Centrelink, follow these steps:

  1. Select Centrelink.
  2. Select Make a claim or view claim status from your homepage.
  3. Select Get started from the Looking for work category.
  4. Select JobSeeker Payment.
  5. Answer the Eligibility check questions first.
  6. Start your claim and answer the questions about your situation.
  7. Review and confirm your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you submit supporting documents to submit your claim.

Sign in to myGov

16: Sign in to myGov and make a claim

Follow the next steps:

  1. Sign in to myGov and go to Centrelink.
  2. Select Make a claim or view claim status from your homepage.
  3. Select Get started from the Looking for work category.
  4. Select JobSeeker Payment.
  5. Answer the Eligibility check questions first.
  6. Start your claim and answer the questions about your situation.
  7. Review and confirm your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you submit supporting documents to submit your claim.

Sign in to myGov

You can complete steps 1-5 up to 13 weeks before your circumstances change. You can then submit your claim 14 days before your circumstances change. We’ll contact you to remind you to do this.

17: Sign in to myGov and link to Centrelink with your CRN

To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can created an online account for you and link Centrelink to your myGov account.

Follow these steps:

  1. Sign in to myGov then select Continue from the Government support for Coronavirus banner.  
  2. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
  3. Select Centrelink from your linked services to go to your Centrelink online account.
  4. Select Make a claim or view claim status from your homepage.
  5. Select Get Started from the Looking for work category.
  6. Select JobSeeker Payment.
  7. Answer the Eligibility check questions first.
  8. Start your claim and answer the questions about your situation.
  9. Review and confirm your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

Sign in to myGov

18: After you claim online

After you submit your claim online, you’ll get a receipt telling you:

  • the ID number of your claim
  • the date we estimate your claim will be complete.

To track your claim you can use either:

  • the Centrelink mobile app
  • your Centrelink online account through myGov.

If you don’t agree with our decision call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to review our decision.

Sign in to myGov

19: After you claim by phone

We'll contact you if we need more details. 

We'll send you a letter to let you know your claim outcome. If your claim is successful, we’ll let you know: 

  • when you’ll get your first payment 
  • how much you’ll get. 

To track your claim you can use either: 

  • the Centrelink mobile app 
  • your Centrelink online account through myGov.

If you don’t agree with our decision call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to review our decision

Next: How to report and manage your payment

To keep getting JobSeeker Payment you need to report your income every 2 weeks. You also need to keep meeting your mutual obligation requirements.

Page last updated: 24 November 2020