How to claim

Complete the following steps to claim JobSeeker Payment. Before you start, check if you can get it.

You don’t need to give us an Employment Separation Certificate or bank statement. This is due to coronavirus (COVID-19). We’ll let you know when you need to again.
We encourage you not to come to a service centre during this period. If you need to establish your identity or create a Centrelink Online Account, you can do this over the phone.

Steps to claim JobSeeker Payment

  1. Visiting a service centre

    1. Get ready to claim

    The easiest way to claim is online. If you have a correspondence nominee they can also claim for you online.

    To claim online, you need a myGov account linked to Centrelink. If you have a nominee they also need to have their own account.

    If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You may need to confirm your identity with us before you start your claim.

    If you can’t claim online, you can either:

  2. Gather Documents

    2. Get your documents ready to claim

    You don’t need to give us an Employment Separation Certificate or a letter from your employer.

    You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

    You must get separation certificates from every employer you've finished working for in the last 12 months.

    You must get a medical certificate if you’re sick or injured and can’t do your usual work or study for a short time. You’ll need this at the time you claim.

  3. Claim online

    3. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then Claims, then Make a claim.
    3. Select Get started from the category that best describes your circumstance.
    4. Answer all the questions. Each screen has information to help you complete the claim. This includes:
    5. Submit your claim.

    When you're ready:

    Sign in to myGov


    4. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • your claim was submitted
    • the ID number of your claim
    • the date we estimate your claim will be complete
    • a link to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    We’ll let you know the result of your claim. We’ll also tell you the date you need to report. You won't get your first payment until you make your first report. We'll send a letter to either your:

    If you don't get electronic letters, we'll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 27 March 2020