How to claim

Complete the following steps to claim JobSeeker Payment. Before you start, check if you can get it.

1: JobSeeker Payment – guide to claim

We will guide you through the claim process.

This guide will ask you a question and based on your answer show you another question or result.

Even if you get JobKeeper payment from your employer, you may still be able to claim.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim using your Centrelink online account through myGov

You may need to supply supporting documents to progress your claim.

Sign in to myGov

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Nominee arrangement in place?

To claim on someone else’s behalf you must be authorised.

The person you are claiming for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You will need to have an arrangement in place to claim on someone else’s behalf.

The person you are claiming for will need to start the process. Read about how to add a Nominee arrangement using your online account.

7: Do you want to claim online?

The easiest way is to claim online.

8: Do you have a myGov account?

9: You can claim over the phone

If you can’t claim online, call us on the Job seekers line.

You don’t need to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself at home, please don't visit our service centres.

10: Create a myGov and Centrelink online account to begin your claim online

Follow these steps:

  1. Create a myGov account and agree to the terms of use.
  2. Enter your email address, then confirm your email address using a code we email to you.
    Each myGov account must use a unique email address. You can’t use the same email for 2 myGov accounts.

  3. Set up security features including passwords, secret questions and you have the choice to use your mobile phone number as a 2 step authentication.
  4. Sign in to myGov and then link your account to Centrelink.
  5. Either enter your Centrelink Customer Reference Number or select I need a CRN.
  6. Follow the prompts to establish your identity and we’ll check your details against our records.
  7. We’ll create you a Centrelink online account and from there you can Make a claim.

Create a myGov account

11: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

12: Do you have a Centrelink Customer Reference Number?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

13: Sign in to myGov and get your Centrelink Customer Reference Number

We can check if you have a Centrelink Customer Reference Number (CRN) or create one. We’ll then create a Centrelink online account at the same time. We need to establish your identity to do this.

Follow these steps:

  1. Sign into myGov
  2. Select Continue from the Government support for Coronavirus banner. Then select I need a CRN
  3. Follow the prompts to enter your identity details.

    You’ll need 1 of these documents:

    • current Australian passport
    • Australian birth certificate
    • Australian citizenship certificate
    • Australian visa.

    You’ll also need 1 of these documents:

    • Australian driver licence
    • Department of Immigration issued ImmiCard
    •  Australian Citizenship by Descent Certificate.
  4. Enter information from your Medicare card.
  5. Enter some personal details and we’ll check them against our records.
  6. We’ll create a Centrelink online account and link to myGov.
  7. Start your claim for a JobSeeker Payment.

We may need more identity information at a later date. We’ll contact you in the future to let you know what we need.

Sign into myGov

If you can’t establish your identity or get a CRN online, you can call us on the Job seekers line.

14: Sign into your Centrelink online account through myGov and start your claim

Follow the next steps:

  1. Sign into myGov and select Centrelink.
  2. Select Make a claim from your homepage.
  3. Select Get Started from the Job seekers category.
  4. Answer pre-claim questions to check your eligibility.
  5. Start your claim and answer the questions about your situation.
  6. Review and confirm your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you submit supporting documents or book an appointment to submit your claim.

Sign into myGov

You can complete steps 1-5 up to 13 weeks before your circumstances change. You can then submit your claim 14 days before your circumstances change. We’ll contact you to remind you to do this.

Page last updated: 21 July 2020