How to claim

Steps to claim Carer Payment

1. 

    

   1. Get ready to claim

   The easiest way to claim is online. If you have a correspondence nominee they can also claim for you online.
   To claim online, you need a myGov account linked to Centrelink. If you have a nominee they also need to have their own account.

   If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

   You may need to confirm your identity with us before you start your claim.

   If you can’t claim online:

   • call us on the Carers line
   • go to a service centre.
2. 

    

   2. Get your documents ready to claim

   You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

3. 

    

   3. Make your claim

   1. Sign in to myGov and go to Centrelink.
   2. Select Payments and Claims from the menu, then Claims, then Make a claim.
   3. Under Carers, select Get started.
   4. Answer all the questions. Each screen has information to help you complete the claim. This includes how to submit your supporting documents and any other forms you need to complete.
   5. Submit your claim.

   When you're ready:

   Sign in to myGov

4. 

    

   4. Track your claim

   After you submit your claim online, you’ll get a receipt telling you:

   • your claim was submitted
   • the ID number of your claim
   • the date we estimate your claim will be complete
   • a link to track its progress

   You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

   We’ll also let you know the result of your claim. We'll send a letter to your:

   • myGov Inbox
   • Centrelink online account, or
   • Express Plus Centrelink mobile app

   If you don't get electronic letters, we'll send you a letter in the mail.

   If we need more details we’ll ask you for them.

   If you think we’ve made a mistake you can ask us to review our decision.