How to manage your payment

Your options and obligations for Carer Payment.

When we’ll contact you

From time to time we’ll contact you. If you’ve set up your myGov Inbox we can send you an SMS or email to let you know there’s a new letter. Otherwise we’ll send it through the post.

Learn how to set up online account notifications.

We’ll contact you before the child is about to turn 16 years, or 18 years for a child with a terminal illness. If you continue to care, to keep your payment you’ll need to transfer Carer Payment from child to adult.

We’ll also contact you before you reach Age Pension age. This is so we can help you prepare to transfer to Age Pension.

You don’t have to transfer, we’ll send you a letter to help you choose between Carer Payment and Age Pension.

Department of Veterans’ Affairs payments

If you’re a current or former member of the Australian Defence Force and get a DVA payment this can impact your Carer Payment. Check your eligibility if you’re getting a Department of Veterans’ Affairs payment.

If you’re getting a payment from the Department of Veterans’ Affairs, it’s important you understand how Veteran Payment and your compensation claim affects your Carer Payment.

Page last updated: 6 September 2023.
QC 42876