When we’ll contact you
From time to time we’ll contact you. If you’ve set up your myGov Inbox we can send you an SMS or email to let you know there’s a new letter. Otherwise we’ll send it through the post.
Learn how to set up online account notifications.
We’ll contact you before the child is about to turn 16 years, or 18 years for a child with a terminal illness. If you continue to care, to keep your payment you’ll need to transfer Carer Payment from child to adult.
We’ll also contact you before you reach Age Pension age. This is so we can help you prepare to transfer to Age Pension.
You don’t have to transfer, we’ll send you a letter to help you choose between Carer Payment and Age Pension.
Department of Veterans’ Affairs payments
If you’re a current or former member of the Australian Defence Force and get a DVA payment this can impact your Carer Payment. Check your eligibility if you’re getting a Department of Veterans’ Affairs payment.
If you’re getting a payment from the Department of Veterans’ Affairs, it’s important you understand how Veteran Payment and your compensation claim affects your Carer Payment.
When a child in your care is turning 16, you can apply to transfer your Carer Payment or Carer Allowance from a child to an adult. Do this to keep getting paid.
If you get Carer Payment and you’re Age Pension age, you can apply to transfer to Age Pension.
Find out if you or your partner getting a DVA payment could affect your eligibility for a payment from us.
Information to help you make a choice between Veteran Payment and your income support payment.
You may get part of your income support payment or Family Tax Benefit (Part A) early. This is an advance payment. You pay it back later out of your payments from us.