How to manage your payment

When we’ll contact you about your options for Carer Payment.

If we contact you

From time to time we’ll contact you. If you’ve set up your myGov Inbox we can send you an SMS or email to let you know there’s a new letter. Otherwise we’ll send it through the post.

Learn how to set up online account notifications.

We’ll contact you before a child you care for is about to turn 16 years, or 18 years for a child with a terminal illness. If you continue to provide care, to keep your payment you’ll need to transfer Carer Payment from child to adult.

We’ll also contact you before you reach Age Pension age. This is so we can help you prepare to transfer to Age Pension.

You don’t have to transfer, we’ll send you a letter to help you choose between Carer Payment and Age Pension.

We may also contact you and ask you to do a review to check if you can keep getting Carer Payment.

How to cancel your payment

To cancel your Carer Payment you can either:

Page last updated: 31 May 2024.
QC 42876