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Information for carers
Claiming Carer Payment and Carer Allowance audio
For Centrelink payments and services, you can call our multilingual phone service.
Call the Centrelink Indigenous Call Centre to speak to us about Centrelink payments and services for free.
1: Carer Allowance – guide to claim
We’ll guide you through the claim process.
Before you start your claim for Carer Allowance, check if you’re eligible.
2: Do you have a Carer Allowance claim in progress?
3: You can track your Carer Allowance claim
You may need to provide supporting documents to progress your claim.
If your Centrelink online account is linked to myGov, sign in now to track your claim online.
You can also use the Express Plus Centrelink mobile app.
We’ll let you know the result of your claim. We'll send a message to your myGov Inbox.
If you don’t get electronic letters, we’ll send you a letter in the mail.
If you think we’ve made a mistake you can ask us to review our decision.
We can help if you’re in crisis or need special help while we process your claim.
4: Are you claiming Carer Allowance for the care you give to somebody else?
5: Do you have a Nominee arrangement in place?
To claim on someone else’s behalf you must be authorised.
The person you’re claiming for must nominate you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee arrangement
You need to have an arrangement in place to claim on someone else’s behalf.
The person you’re claiming for will need to start the process. Read about how to add a Nominee arrangement using your online account.
8: You can claim by phone
If you can’t claim online, you can either:
- call us on the Disability, sickness and carers line
- go to a service centre.
You don’t need to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself at home, please don't visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to claim
To claim a payment you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to create one.
Follow these steps.
- Go to myGov and select Create an account.
- Read the Terms of use. If you agree to the terms, select I agree.
- Enter your email address, then confirm this address using a code we email to you. Your myGov account must use a unique email address. You can’t use the same email for another myGov account.
- Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
- Create a password and 3 secret questions and enter answers.
- You’ve created your myGov account, select Continue to myGov.
To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).
12: Link Centrelink with your CRN and make your claim
To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.
Follow these steps to link to Centrelink and make a claim.
- In myGov, select View and link services.
- Under Link a service find Centrelink and select Link.
- Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
- Select Centrelink from your linked services to go to your Centrelink online account.
- Select Make a claim or view claim status, then Make a claim.
- Under Carers select Get Started.
- Select Apply for Carer Payment/Carer Allowance then follow the prompts to complete your claim.
13: Create a myGov account and prove who you are to link to Centrelink
To claim a payment you need a Centrelink online account linked to myGov. If you don’t have a myGov account, it’s easy to create one.
Follow these steps.
- Go to myGov and select Create an account.
- Read the Terms of use. If you agree to the terms, select I agree.
- Enter your email address, then confirm this address using a code we email to you.
Your myGov account must use a unique email address. You can’t use the same email for another myGov account. - Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
- Create a password and 3 secret questions and enter answers.
- You’ve created your myGov account, select Continue to myGov.
After you prove who you are through myGov by entering some details about you, you’ll get a CRN. We’ll check if you already have a CRN or create one and link Centrelink to your myGov account.
14: Prove who you are to link Centrelink
Follow these steps.
- In myGov, select Continue from the Government support for Coronavirus alert.
- Select I need a CRN.
- Follow the prompts to enter your identity details.
- Enter information from your Medicare card.
- Enter some personal details and we’ll check them against our records.
- We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
- You’ll need identity details from one of these documents:
- current Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You’ll also need identity details from one of these documents:
- Australian driver licence
- ImmiCard issued by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can submit your claim, you’ll need to visit a service centre to complete our identity requirements. You’ll need to give us an acceptable photo identity document as well as any other documents we may ask for.
If you can’t prove who you are online to get a CRN, call us on the Disability, sickness and carers line.
15: How to claim after you create your myGov account and link to Centrelink
Once your Centrelink online account is linked to myGov, you can apply online.
To do this:
- Sign in to myGov.
- Select Make a claim or view claim status then Make a claim.
- Under Carers select Get started.
- Select Apply for Carer Payment/Carer Allowance then follow the prompts to complete your claim.
We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.
16: Is your myGov account linked to Centrelink?
You need to link your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don’t have one or can’t remember your CRN, select No.
18: Sign in to myGov and prove who you are to link Centrelink
To claim a payment online, you’ll need to do both the following:
- link your Centrelink online account to myGov
- prove your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myID is currently the only Digital Identity provider that provides the strong level Digital Identity required for Centrelink.
Download and use the myID app to get a strong level Digital Identity. You’ll need to enter your personal details, details from your identity documents and verify your photo.
Find out how to set up the myID app on the myID website.
Once you have a strong level Digital Identity, follow these steps to link Centrelink and prove your identity.
Follow these steps:
- Sign in to myGov
- Select View and link services, then select Centrelink.
- Give your consent to share your details with Centrelink.
- Select No to Do you have or know your CRN?
- Select Get started in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can’t prove your identity online, call us on the Disability, sickness and carers line.
19: How to claim after linking Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can apply online.
To do this:
- Sign in to myGov.
- Select Make a claim or view claim status, then Make a claim.
- Under Carers select Get started.
- Select Apply for Carer Payment/Carer Allowance then follow the prompts to complete your claim.
We’ll tell you if you need to do anything else to complete your claim. We may ask you to complete other forms and provide supporting documents to submit your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can apply online.
To do this:
- Sign in to myGov.
- Select Make a claim or view claim status, then Make a claim.
- Under Carers select Get started.
- Select Apply for Carer Payment/Carer Allowance then follow the prompts to complete your claim.
We’ll tell you if you need to do anything else to complete your claim. We may ask you to complete other forms and provide supporting documents to submit your claim.
21: Sign in to myGov and link to Centrelink with your CRN to claim
To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.
Follow these steps:
- Sign in to myGov.
- Select View and link services, then select Centrelink.
- Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
- Select Centrelink from your linked services.
- Select Make a claim or view claim status, then Make a claim.
- Under Carers select Get started.
- Select Apply for Carer Payment/Carer Allowance then follow the prompts to complete your claim.
We’ll tell you if you need to do anything else to complete your claim. We may ask you to complete other forms and provide supporting documents to submit your claim.
22: After you claim by phone
We'll contact you if we need more details.
We'll send you a letter to let you know your claim outcome. If your claim is successful, we’ll let you know:
- when you’ll get your first payment
- how much you’ll get.
If your Centrelink online account is linked to myGov, sign in now to track your claim.
You can also use the Express Plus Centrelink mobile app.
If you don’t agree with our decision call the Disability, sickness and carers line.
If you still don’t agree, you can ask us to review our decision.
23: After you claim online
After you submit your claim online, you’ll get a receipt telling you:
- the ID number of your claim
- the date we estimate your claim will be complete.
If your Centrelink online account is linked to myGov, sign in now to track your claim online.
You can also use the Express Plus Centrelink mobile app.
If you don’t agree with our decision call the Disability, sickness and carers line. If you still don’t agree, you can ask us to review our decision.
Contact numbers available on this page.
Disability and carers line
Use this line if you need help with your Disability Support Pension, Special Disability Trusts, Mobility Allowance, Carer Payment, Carer Allowance or Ex-Carer Allowance (Child) Health Care Card. Use this line if you already have a Health Care Card or Pensioner Concession Card.
There are other ways you may want to contact us.