How to claim

Complete the following steps to claim Age Pension. Before you start, check if you can get it.

You can submit your claim in the 13 weeks before you reach Age Pension age. Read more about when to claim.

Steps to claim Age Pension

  1.  

    1. Prepare to claim

    There are several factors to consider when you’re preparing to claim Age Pension. To make this easier for you, we’ve put together information about how to prepare to claim.

  2. Visiting a service centre
     

    2. Get ready to claim

    The easiest way to claim is online. If you have a correspondence nominee, they can complete all or part of the online claim for you.

    If your partner also wants to claim, you can submit a combined claim online. The combined claim option will appear in your online account if you and your partner are eligible to use it. It won’t appear if any of these apply:

    • you’re in a crisis situation
    • you and your partner are registered for the Pension Bonus Scheme
    • you and your partner want to claim Age Pension for the blind.

    To claim online, you need a myGov account linked to your Centrelink online account. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    To use the combined claim option, you and your partner need both of these:

    • your own myGov accounts linked to your own Centrelink online accounts
    • to be subscribed to electronic messaging.

    If you or your partner have a nominee, they can’t do the combined claim online for you.

    You may need to confirm your identity with us before you start your claim.

    If you can’t claim online you can do any of the following:

    If you live outside Australia read how you can claim through an international social security agreement.

  3. Gather Documents
     

    3. Get your documents ready to claim

    You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

  4. Claim online
     

    4. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then Claims, then Make a claim.
    3. Under Seniors, select Get started.
    4. Answer all the questions. Each screen has information to help you complete the claim. This includes submitting your supporting documents and any other forms you need to complete.
    5. Based on your answers, we may ask if you also want to claim Age Pension for your partner. If you choose a combined claim, your partner will get an SMS or email from us to let them know. We’ll advise them to:
      • sign in to myGov and go to Centrelink
      • select the task on their homepage
      • answer questions.

      They’ll have 3 days to do this before the task disappears. If this happens, they’ll need to start again and submit their own claim.

    6. Submit the claim.

    When you're ready:

    Sign in to myGov

  5.  

    5. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • your claim was submitted
    • the ID number of your claim
    • the date we estimate your claim will be complete
    • a link to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    We can help if you’re in financial hardship or need special assistance while we process your claim.

    We’ll let you know the result of your claim. We'll send a letter to either your:

    If you don’t get electronic letters, we’ll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 2 September 2020