Express Plus Child Support mobile app help - Download and set up app

Instructions on how to download and set up the Express Plus Child Support mobile app.

To download and use the app, make sure you connect to the internet. Before you start, make sure you’re using wifi or you have enough data on your device.

You’ll also need a myGov account with your Child Support online account linked to use the app. If you need a myGov account or help linking to your Child Support online account, read our myGov online guides.

The screenshots in this guide are from a mobile phone, but you can do the same on a tablet.

Remember to stay safe online. Before you download, check the Child Support app is the right one. Make sure Services Australia is the developer.

Apple iOS guide

Step 1: find app

Select the App Store icon on your Apple device home screen, followed by the Search icon from the menu.

Type Express Plus Child Support in the Search bar, and select Search.

To download to an iPad, change your search to iPhone only in the App Store.

Step 2: download

Select Get to download the app onto your Apple device, then select Install.

You may need to Sign in to iTunes store before the download can start. If you’re asked, enter your Apple ID or your password and select OK.

Step 3: open app

When downloaded, the app will appear on your device’s home screen.

To open the app, select either:

  • Open from the App Store
  • the Child Support icon on your home screen.

When open, select Start now.

Step 4: sign in and set up account

Read the Express Plus Terms and Conditions. If you understand and agree with them, select I Accept.

To use the app, you’ll need a myGov account with Child Support linked.

If you don’t have a myGov account, you’ll need to create one. Follow the steps to create and link your accounts. Then sign in.

If you’ve already linked your Child Support online account to myGov, select Sign in with myGov.

Enter your myGov Username or email and Password, then select Sign in.

If you’ve forgotten your myGov details, select Forgot username or Forgot password. This takes you to myGov where you can recover your username or reset your password.

Step 5: answer question or enter code

We’ll ask you to answer either a secret question or enter a code. This will depend on the option you use to sign in to your myGov account.

If you use myGov secret questions and answers, answer your myGov secret question, then select Next.

If you use codes, we’ll send a code to you as an SMS. Enter this code and then select Next.

Or, if you use the myGov Code Generator app, open the app, enter the code on your screen and then select Next.

If you have a myGov PIN, select Continue.

You’re now signed in to the Express Plus Child Support mobile app. Your set up is now complete.

You can now view and update your Child Support information from the home screen of the app. Go to Step 7.

Step 6: Create your myGov PIN

Choose 4 numbers to create your myGov PIN. Enter your myGov PIN in the boxes.

For your myGov PIN, you can’t use:

  • sequential numbers, for example 1234, 8976
  • more than 3 of the same numbers, for example 5555.

Re-enter the numbers to confirm your myGov PIN.

We’ll tell you when your myGov PIN is created. Select Continue.

You’re now signed in to the Express Plus Child Support mobile app. Your set up is now complete.

You can now view and update your Child Support information from the home screen of the app.

Read more about what you can do using the Express Plus Child Support mobile app.

Step 7: Logout

For your privacy and security, logout when you’ve finished using the app.

To logout, select Menu, followed by Logout.

Android Google Play guide

Step 1: find app

Select the Play Store icon on your Android device home screen, followed by the Search bar.

Type Express Plus Child Support, then select Search.

Select Express Plus Child Support.

Step 2: download

Select Install to download the app onto your Android device.

You’ll need to permit the app on your device for it to work. Read the request for permissions from your device. If you agree, select Accept.

Step 3: open app

When downloaded, the app will appear on your device’s home screen.

Select the Child Support icon to open the app.

Step 4: sign in and set up access

Read the Express Plus Terms and Conditions. If you understand and agree with them, select I accept.

To use the app you’ll need a myGov account with Child Support linked.

If you don’t have a myGov account, you’ll need to create one. Follow the steps to create and link your account. Then sign in.

If you’ve already linked your Child Support online account to myGov, select Sign in with myGov.

Enter your myGov username or email and Password, then select Sign in.

If you’ve forgotten your myGov details, select Forgot username or Forgot password. This takes you to myGov where you can recover your username or reset your password.

Step 5: answer question or enter code

We’ll ask you to answer either a secret question or enter a code. This will depend on the option you chose to secure your myGov account.

If you use myGov secret questions and answers, answer your myGov secret question, then select Next.

If you use codes, we’ll send a code to you as an SMS. Enter this code and then select Next.

Or, if you use the myGov Code Generator app, enter the code on your screen and then select Next.

If you have a myGov PIN, select Continue.

You’re now signed in to the Express Plus Child Support mobile app. Your set up is now complete.

You can now view and update your Child Support information from the home screen of the app. Go to Step 7.

Step 6: create your PIN

Choose 4 numbers to create your myGov PIN. Enter your myGov PIN in the boxes.

For your myGov PIN, you can’t use:

  • sequential numbers, for example 1234, 9876
  • more than 3 of the same numbers, for example 5555.

Re-enter your numbers to confirm your myGov PIN.

We’ll tell you when your myGov PIN is created. Select Continue.

You’re now signed in to the Express Plus Child Support mobile app. Your set up is now complete.

You can now view and update your Child Support information from the home screen of the app.

Read more about what you can do using the Express Plus Child Support mobile app.

Step 7: Logout

For your privacy and security, logout when you’ve finished using the app.

To logout, select Menu, followed by Logout.

View other online account guides and video demonstrations about using your online account.

Page last updated: 5 June 2020