Express Plus Centrelink mobile app help - Manage where your payments are sent

Instructions on how to update where we pay you using the Express Plus Centrelink mobile app.

 

If you have a Veteran Gold Card, you can't update your bank details online. You can do this by calling us on the Centrelink older Australians line.

The bank or financial institution we send your payments to is also called a payment destination.

Before you start, make sure you have your new details, including all of the following:

  • BSB number
  • account number
  • account name.

We recommend keeping your old account open until you get your first payment in your new account.

You must use an account that's legally in your name or includes your name in a joint name. If you don’t have legal access to an account, contact us.

If you have a payment nominee, you won’t be able to update where we send your payments. You’ll need to contact us to discuss your options.

The screenshots in this guide are from an iOS device. Some screens may look different if you’re using an Android device.

Step 1: get started

In the app, your bank account details are known as payment destination.

Select Profile from your home screen.

Select Financial details.

Step 2: update payment destination

The Financial details screen shows your current payment destination details.

You can have multiple payment destinations. If you get multiple payments, you can have each payment go to a different destination. You can update more than one payment destination.

You can select either:

  • the arrow icon for the payment destination you want to update
  • Home if you don’t want to update your payment destination and go back to your home screen.

Select the question mark icon if you need help.

In this example, we’ll select Family Tax Benefit as the payment destination to update.

On the Bank details screen, My Family Tax Benefit payments will already be selected.

In this example, we’ll update the payment destination for 2 different payments at the same time.

You need to select the additional payment destination you want to link to this bank.

We’re going to select My JobSeeker Payment payments as the second payment to update.

Your name will appear as the Account name. You can change this if your name is different in your account, or if your account is in joint names.

For example:

  • J Citizen
  • Jane and John Citizen.

Enter the BSB number and Account number, then select done.

Step 3: review and submit

Check the details you’ve entered are correct.

If they're correct, select Submit.

We’ll confirm your update and give you a receipt number. Make a note of the Receipt number for your records.

Select Finish to go back to the Financial details screen.

Your new payment destination details will show on the Financial details screen.

Select Home to go back to your home screen.

Step 4: sign out

For your privacy and security, sign out when you’ve finished using the app.

To sign out, select More on your home screen, then select Sign out.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 8 September 2021