Express Plus Centrelink mobile app help - Manage where your payments are sent

Instructions to use the Express Plus Centrelink mobile app to change where we pay you.

 

The screenshots in this guide are from an iOS device. Some screens may look different if you’re using an Android device.

The bank or financial institution we send your payments to, is also called a payment destination.

Before you start, make sure you have your new details including all of the following:

  • BSB number
  • account number
  • account name.

We recommend keeping your old account open until you get your first payment in your new account.

You must use an account that is legally in your name, or joint names. If you don’t have legal access to an account, contact us.

If you have a payment nominee you won’t be able to update where your payments are sent with the app or your online account. You’ll need to contact us to discuss your options.

Step 1: get started

In the app your bank account details are known as payment destination.

Select Profile.

Step 1a illustration

Select Financial details.

step 1b illustration

Step 2: change payment destination

The Financial details screen will display your current payment destination details.

You can have multiple payment destinations. If you get multiple payments, you can have each payment go to a different destination. You can update more than 1 payment destination.

You can select either:

  • Edit for the payment destination you want to update
  • Home if you don’t want to update your payment destination and return to your home screen.

Select the question mark icon if you need help.

Step 2a illustration

Select the payments you want to link to this bank.

In this example, we’ll update the payment destination for 2 different payments at the same time. You need to select each payment you want to link to this bank.

We’re going to select My Family Tax Benefit payments as the first payment to update.

Step 2b illustration

We’re going to select My Newstart Allowance payments as the second payment to update.

Step 2c illustration

Your name will appear as the Account name. You can change this if your name is different in your account, or in joint names.

For example:

  • J Citizen
  • Jane and John Citizen.

Step 2d illustration

Select BSB number.

Step 2e illustration

Enter the BSB number and Account number, then select Done.

Step 2f illustration

Step 3: review and submit

Check the details you’ve entered are correct. Select either the:

  • tick icon if they’re correct.
  • cross icon if they’re wrong, and repeat Step 2 to change your payment details.

Step 3a illustration

We’ll confirm your update.

Select OK.

Step 3b illustration

Your new payment destination details will display on the Financial details screen.

Select Home to go back to your home screen.

step 3c illustration

Step 4: sign out

For your privacy and security, sign out when you’ve finished using the app.

To sign out, select More, followed by Sign out.

Step 4a illustration   Step 4b illustration

Page last updated: 3 October 2019