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Update your details with us
If your details or circumstances change, tell us as soon as you can. This can include things like a temporary change of address.
You can do this online using:
- your Centrelink online account through myGov
- the Express plus Centrelink mobile app.
You can also tell us about changes to your circumstances by:
- calling us on your regular payment line
- visiting a service centre, Agent or Access Point.
Child Support
If you have a child support assessment and your situation has changed, call us so we can update your details. This includes if your income or care of your children has changed. This is important so we can make sure your assessment is correct. You can update your details using the Express Plus Child Support mobile app or call the Child Support enquiry line.
Job seekers
We help job seekers in disaster affected areas, such as volunteer firefighters, continue to get their payment.
We’ve made changes to mutual obligation requirements due to:
- disasters such as floods, fires or cyclones
- coronavirus (COVID-19).
We’ll let job seekers know if mutual obligation requirements are temporarily suspended and when they start again.
Replace a lost card
You can request a replacement concession, or health care card.
You can use the self service facilities to order a replacement card at any of these:
You can also replace your Medicare card or get an extra card.
You can also get a digital copy of your card through the Express Plus Centrelink mobile app or Express Plus Medicare mobile app.
There may be some places that won’t accept a digital copy of your card. We’ll send your replacement card to the address you have registered with us. Don’t forget to update your address if it’s changed.
Cashless Debit Card
We’ll monitor if a disaster causes disruptions to Cashless Debit Card terminals in trial sites.
If you have questions or need help to access funds, call:
- Cashless Debit Card hotline
- Indue Contact Centre on 1800 710 265.
You can report a lost or stolen Cashless Debit Card to Indue.
You can talk to our staff if you don’t have access to a phone. You can do this at a service centre, Agent or Access Point.
You can request a replacement Cashless Debit Card using the self service facilities at a service centre, Agent or Access Point.