HI Service for healthcare provider organisations

Information for healthcare provider organisations on how to register, set up access and use the HI Service.

If your organisation provides healthcare services, you need to register it to use the HI Service before you can:

  • view healthcare identifiers for patients, organisations and healthcare providers
  • make referrals and send secure messages to organisations or healthcare providers
  • view and upload information to patients’ My Health Records.

When you register your organisation in the HI Service, you’ll be assigned roles as both:

  • a responsible officer (RO)
  • an organisation maintenance officer (OMO).

Read more about roles in the HI Service.

Once you’ve registered, you need to set up your organisation’s access to the HI Service and the My Health Record.

It’s also important to update your healthcare provider organisation details in the HI service if they change.

Page last updated: 29 April 2022