This is a different process to when we send you mail, online letters or electronic messaging about your payments.
When we may contact you
There may be times we engage with you to improve our services or for a payment accuracy review.
There may be times we engage with you to improve our services or for a payment accuracy review.
This is a different process to when we send you mail, online letters or electronic messaging about your payments.
This information was printed 12 December 2025 from https://www.servicesaustralia.gov.au/when-we-may-contact-you-to-improve-our-services. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/site-notices when using this material.