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If you are a Ukrainian national who has moved to Australia, you can apply for support depending on the type of visa you have.
What visa types are eligible for support
The payments and health services you are eligible for will depend on the type of visa you have.
You must have an eligible visa such as:
- Temporary Humanitarian Stay visa (subclass 449)
- Temporary Humanitarian Concern visa (subclass 786)
- Bridging visa E (subclass 050 or subclass 051) granted to you on or after 1 August 2022
- Resolution of Status visa (subclass 851).
Read more about these visa types, the Australian Government offer for Temporary Humanitarian Stay in Australia and Subclass 851 Resolution of Status on the Department of Home Affairs website.
What payment support you can get on a 449 or 786 visa
If you have a 449 or 786 visa, you can claim any of the following payments, without having to serve a waiting period. Read more about these payments:
- Child Care Subsidy
- Crisis Payment
- Double Orphan Pension
- Family Tax Benefit
- Low Income Health Care Card
- Parental Leave Pay
- Rent Assistance, if you are receiving an eligible payment
- Special Benefit
- Stillborn Baby Payment
- Australian Government Disaster Recovery Payment and Disaster Recovery Allowance if you’re affected by a natural disaster.
What health services can you use
Medicare is a national insurance scheme that provides free or subsidised health services. It helps you access cheaper general health care.
If you have a 449 visa, you are not eligible for Medicare. You can still visit a doctor and seek medical care, but you won’t get lower cost health care covered by Medicare.
If you have a 786 visa, you can use Medicare to get lower cost health care.
Read more about what’s covered by Medicare and how to enrol in Medicare.
What support you can get on a 050 or 051 visa
If you have a 050 or 051 visa, you can enrol for Medicare only.
Read more about what’s covered by Medicare and how to enrol in Medicare.
What support you can get on a 851 visa
If you have a 851 visa, you can claim income support payments, without having to serve a waiting period. You can find which payment is right for you with the Payment and Service Finder.
If you have a 851 visa, you can enrol for Medicare to get lower cost health care.
Read more about what’s covered by Medicare and how to enrol in Medicare.
What other help you can get
We have services and information to help you with other support you may need.
Social work services
We have social workers who can help if you need to turn to someone for support.
They can help you with:
- short term counselling
- information
- referrals to support services.
You can talk to a social worker over the phone by calling Centrelink and asking to speak with one. If you need an interpreter, let us know and we’ll arrange one for you. You can also call the Centrelink multilingual phone service.
You can also visit your nearest service centre and ask to speak with a social worker.
Find out more about how our social workers can help and how to contact a social worker.
Help with vaccines
While you’re in Australia you can get your COVID-19 vaccinations for free. Read more about COVID-19 vaccinations on the Department of Health and Aged Care website. You don’t need a specific visa type to get a COVID-19 vaccination.
If you’ve had immunisations overseas, you can have them recorded on the Australian Immunisation Register (AIR).
Find out how to add overseas immunisations to the AIR. You’ll need to give proof of each one.
Information in your language
If you need information or to talk to someone in your language, we can help.
You can read, listen or watch information in your language.
If you have questions about Centrelink payments and services, call our Centrelink multilingual phone service.
If you need to talk to us about Medicare or Child Support, call us and we’ll arrange an interpreter for free. Call either the:
If you need a document translated so you can claim a payment or service, let us know when you call or visit us. We will do this for free.
Learn English
You may be able to get free English language classes under the Adult Migrant English Program. Read more about the Adult Migrant English Program on the Department of Home Affairs website.