Public Key Infrastructure
Human Services Public Key Infrastructure (PKI) certificates are one way health professionals can get secure access to our online services.
We issue PKI certificates to healthcare organisations and in special circumstances, individual healthcare providers.
PKI certificates use secure hash algorithm (SHA) technology to send secure messages and other transactions online.
- Transactions through your practice management or patient administration software use SHA-1 technology. As these transactions also need PKI site certificates, we give users SHA-1 PKI site certificates
- The latest version of some web browsers need SHA-2 technology to send messages and transactions. We automatically send SHA-2 PKI individual certificates to users
If you need a specific SHA version of a PKI certificate, contact the eBusiness Service Centre.
Healthcare providers and supporting organisations must have a National Authentication Service for Health (NASH) PKI certificate to access the My Health Record system.
Healthcare providers and supporting organisations can use a PKI certificate to do business with us online.
Use these forms to apply for a Human Services PKI certificate:
- Application for a Public Key Infrastructure Site Certificate
- Application for a Public Key Infrastructure Individual Certificate
- Request to Revoke or Reissue a Public Key Infrastructure Certificate
- Acceptable Referee Declaration for Public Key Infrastructure Certificate applications.
Make sure you download the latest registration forms so your application isn't delayed. There are recent changes to the evidence of identity criteria.
To find out more information go to:
- Simplified Billing and ECLIPSE - a way to reduce the number of accounts a private patient gets after being in hospital. ECLIPSE is an extension of Medicare Online claiming
- Online claiming for PBS - information for pharmacists about electronic claiming of Pharmaceutical Benefits Scheme (PBS) or Repatriation Pharmaceutical Benefits Scheme (RPBS) medicines with Medicare
- Aged Care Provider Portal - a fast and secure service that lets you submit events and directly claim aged care payments
- Health Professional Online Services (HPOS) - a fast and secure way for health professionals and administrators to do business with us
- Healthcare Identifiers Service for health professionals - a national system that uses a unique number to match healthcare providers to individuals
Human Services PKI certificates expire every 2 or 5 years, depending on which policy your certificate was issued under.
Some software automatically renews your PKI certificate.
If your software doesn’t automatically renew your PKI certificate, we’ll send you a letter 60 days before your certificate expires. Complete the renewal confirmation and return it to us, then we can renew your PKI certificate.
PKI certificate policies are the rules for how we issue and use Human Services PKI certificates. Read the PKI policies and terms and conditions before you use your PKI certificate.
We have IT standards for electronic transmission, scanning and storage of:
- referrals to specialists or consultant physicians, and
- requests for pathology and diagnostic imaging services.
Read about these standards in the Notice of Information Technology (IT) Requirements.
Our PKI certificates meet the Gatekeeper (Public Key Infrastructure) framework under the International Organisation for Standardisation Health Informatics - Public Key Infrastructure technical specification (ISO/TS 17090).
- Public Key Infrastructure (PKI) policy documents
- Public Key Infrastructure (PKI) supporting documents, tools and software
If you need help with your PKI certificate contact us.
Before you apply for a PKI certificate, you need to read the common policies and terms and conditions. You also need to read the specific policy terms and conditions of the certificate issued to you.
Page last updated: 6 April 2021
This information was printed 13 May 2021 from https://www.servicesaustralia.gov.au/organisations/health-professionals/services/medicare/public-key-infrastructure. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.