Public Key Infrastructure
Services Australia Public Key Infrastructure (PKI) certificates are one way health professionals get secure access to our online services.
We issue PKI certificates to healthcare organisations.
PKI certificates use secure hash algorithm (SHA) technology when sending transactions online.
Transactions through your practice management or patient administration software use SHA technology. As these transactions also need PKI site certificates, we issue users SHA-1 or SHA-2 PKI site certificates.
The latest version of some web browsers need SHA-2 technology to authenticate users.
If you need a specific SHA version of a PKI certificate, contact the eBusiness Service Centre.
Healthcare providers and supporting organisations must have a National Authentication Service for Health (NASH) PKI certificate to access the My Health Record system. NASH PKI certificates can also be used to access the HI Service, electronic prescribing and secure messaging.
Use these forms to apply for a PKI certificate:
- Application for a Medicare Public Key Infrastructure Site Certificate
- Request to Revoke or Reissue a Public Key Infrastructure Certificate
- Acceptable Referee Declaration for Public Key Infrastructure Certificate applications.
Make sure you download the latest forms so your application isn't delayed. There are recent changes to the evidence of identity criteria.
For more information about our services go to:
- Simplified Billing and ECLIPSE - a way to reduce the number of accounts a private patient gets after being in hospital. ECLIPSE is an extension of Medicare Online claiming
- Online claiming for PBS - information for pharmacists about electronic claiming of Pharmaceutical Benefits Scheme (PBS) or Repatriation Pharmaceutical Benefits Scheme (RPBS) medicines with Medicare
- Aged Care Provider Portal - a fast and secure service that lets you submit events and directly claim aged care payments
- Health Professional Online Services (HPOS) - a fast and secure way for health professionals and administrators to do business with us
- Healthcare Identifiers Service for health professionals - a national system that uses a unique number to match healthcare providers to individuals
PKI certificates expire after a specified period of time, depending on which policy your certificate was issued under.
Some software automatically renews your Medicare PKI certificate.
If your software doesn’t automatically renew your Medicare PKI certificate, we’ll send you a letter with information on how to renew before it expires.
PKI certificate policies are the rules for how we issue and use PKI certificates. Read the PKI policies and terms and conditions before you use your PKI certificate.
Our PKI certificates meet the Gatekeeper (Public Key Infrastructure) framework under the International Organisation for Standardisation Health Informatics - Public Key Infrastructure technical specification (ISO/TS 17090).
- Public Key Infrastructure (PKI) policy documents
- Public Key Infrastructure (PKI) supporting documents, tools and software
If you need help with your PKI certificate contact us.
Before you apply for a PKI certificate, you need to read the common policies and terms and conditions. You also need to read the specific policy terms and conditions of the certificate issued to you.
Page last updated: 20 September 2021
This information was printed 27 November 2021 from https://www.servicesaustralia.gov.au/organisations/health-professionals/services/medicare/public-key-infrastructure. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.