Income Compliance class action and refunds resources for community groups

Resources to help you share information about the class action settlement and Income Compliance Program debt refunds.

In November 2019, Gordon Legal filed a class action lawsuit on behalf of 6 applicants and other group members against the Commonwealth of Australia. You may also know this as the robodebt class action. The class action relates to Centrelink debts under the Income Compliance Program since July 2015. Not every group member will be eligible for a settlement payment.

In November 2020, the Commonwealth and Gordon Legal agreed on a proposed settlement. The Federal Court approved the settlement on 11 June 2021.

Eligible group members will get settlement payments during the first half of 2022.

Settlement payments are not the same as a refund.

Most refunds referred to in the settlement have been paid. We reduced eligible debts raised under the Income Compliance Program to zero if no repayments had been made. Only debts raised after 1 July 2015, using averaged Australian Taxation Office (ATO) income information, are eligible to be refunded or reduced to zero.

We know community groups play a big role in helping people do business with us. This is why we’ve created resources to help you help your community members. These explain who may be eligible for a class action settlement payment or a refund of their Income Compliance debt repayments.

Income Compliance class action

You can use our class action settlement fact sheet to explain:

  • whether people will get a settlement payment
  • what they need to do to get their settlement payment
  • how to ask for a review of their debt category

You can download our fact sheet:

We have translated Income Compliance class action products available for community members who speak another language.

Your community members may prefer to watch a video about the class action settlement. They can find out how to provide or change their bank account for a settlement payment or ask for a review of their debt category.

Income Compliance Program refunds

You can use our Income Compliance Program refunds eKit to explain the refunding process for eligible debt repayments.

Download the Income Compliance Program refunds eKit

By using the eKit, you agree to reproduce content in the exact form provided by us. Please don’t change the designs in any way.

We also have translated Income compliance refund products available.

We also have a video explaining how the refund process works.

Page last updated: 25 November 2021