Community access

We're committed to making our payments and services easy for everyone to access.

Rural, regional and remote communities

We have help to reach customers in rural, regional and remote communities.

Agents and Access Points

Agents and Access Points help people in your community access government services.

If you’re a business, local council or community group, you can become an Agents and Access Points host. When a spot becomes available, we’ll advertise it in the local media.

Mobile Service Centres

These centres travel to rural and regional areas to help people with services and payments. Our staff offer a range of services to meet the changing needs of communities. See when a Mobile Service Centre will be near you.

Information in your language

We have information in your language. It can help you connect people in your community with services and information in other languages.

Specialist staff

Our specialist staff offer a range of tailored services. They can help customers access our payments and services and other services in your community. They consider personal circumstances before suggesting services.

Read about our specialist officers to see how they can help your community:

You can also use Payment and Service Finder to find other government and community resources in your community.

Accessible facilities and online information

Our service centres meet all Australian standards in relation to physical access. This ensures people with disability can access them.

There are call services for people who are deaf, have hearing loss or speech disability. You can use the National Relay Service to call us. Go to the National Relay Service website and find the call service best suited for you. If you need assistance, contact the National Relay Service Helpdesk.

TTY

We also provide a free direct-call TTY service for people who are deaf, have hearing loss or a speech disability. To use this service, you can call us on 1800 810 586. A tele-typewriter phone is required to access this service.

Our website meets the Australian Government standard under the Disability Discrimination Act 1992. Read about accessibility.

Page last updated: 17 September 2021