What to do if you lose your SmartCard
Your SmartCard is like having money in your wallet. If you lose your card, report it straight away.
Emergency and special payments at tax time
Some payments are taxable but won’t show on your Centrelink payment summary and won’t be pre-filled in your tax return.
We can help you with your Centrepay complaint or feedback
You can give us your complaint or feedback about Centrepay or a Centrepay business at any time, and we’ll investigate it.
Annual Carer Supplement payments for carers start 3 July 2025
We’ll pay eligible carers the Carer Supplement between 3 July and 1 August 2025.
Annual Child Disability Assistance Payments for carers start 3 July 2025
We’ll pay eligible carers the Child Disability Assistance Payment between 3 July and 1 August 2025.
Preparing to apply for Age Pension
You can prepare and submit your claim for Age Pension up to 13 weeks before your 67th birthday.
Apply for the 2024 and 2025 WIP Rural Advanced Skills Payment
The Workforce Incentive Program (WIP) Rural Advanced Skills payment applications are now open for 2024 and 2025.
Know your obligations as a Centrepay registered business
Registered Centrepay businesses must comply with the Centrepay Policy and Terms. This includes refunding overpayments back to your customers.
Time’s running out to claim Family Tax Benefit as a lump sum
You need to submit your Family Tax Benefit (FTB) lump sum claim, for the 2023-24 financial year, by 30 June 2025.
Get ready for Family Tax Benefit and Child Care Subsidy balancing this tax time
If you get Family Tax Benefit (FTB) or Child Care Subsidy (CCS), there may be things you need to do before we can balance your payments.